1. Эксперт по информационной инфраструктуре Microsoft Corporation
Please change the logo
Георгий А. Гаджиев
Эксперт по информационной инфраструктуре
Microsoft Corporation

2. Содержание Переход к Облачным Вычислениям
Решение Microsoft: Частное и Публичное облако на Ваших условиях
Обзор продукта: Автоматизация процессов с System Center Orchestrator
Ресурсы
Note: Our target audience for this conversation is the CIO: the operations leader and the applications leader.

3. Если что вдруг и не только
Контакты
Георгий Адилович Гаджиев
Senior Technical Evangelist
Microsoft Corporation:
Transition from Previous Slide
Thank you. For next steps, I suggest you…
Goal of this slide
Suggest follow-up actions
Talking Points
Custom – for your audience.

4. Переход к Облачным Вычислениям
Эволюция через виртуализацию, к облакам и дальше
Физический
Виртуализованный
Goal: Frame the enterprise cloud computing conversation by highlighting the evolution from traditional to cloud computing models. Define industry taxonomy around private and public clouds.
A couple of data points from internal Microsoft research:
41 percent of our customers are using services across datacenters on premises and in public clouds.
80 percent of our customers over the next three to five years will use hybrid models.
Talking points
Transition from previous slide Let’s start with the definitive evolution that's happening within IT.
Customers are telling us that they are increasingly considering cloud computing models (versus just deploying physical and virtual environments).
<click> If you’re referring to Infrastructure as a Service (private cloud), you're thinking about your datacenter as a set of pooled resources (including compute, network and storage), not in terms of individual hosts or VMs.
If you’re referring to public cloud, you're talking about building applications that will then be delivered as a service. The platform provides all the required building blocks for your app. Think Windows Azure.
Between private and public cloud, we believe that the concept of delivering IT as a Service will transform how customers consume IT and will deliver a completely new cost structure at a much higher level of business responsiveness.
We believe hybrid environments will become the norm over the next few years. A common toolset with integrated physical, virtual, Private, and Public cloud management will help you optimize your return on investment.
Частное
Публичное

5. Соглашение об обслуживании
Облачные Вычисления меняют диалог между бизнесом и ИТ
Будущее в управлении Облаками и ЦОДами
Соглашение об обслуживании
Усиление и Гибкость
Портал Самообслуживания
Прозрачность Стоимости Приложений
Простота
Группирование Ресурсов
Делегирование и Контроль
Гибкая и Эластичная
Экономическая Эффективность
Предоставляйте ИТ как Услугу на ваших условиях с общими, гибкими инструментами управления в гибридных облачных средах
Goal of this slide.
Frame the cloud computing opportunity for the enterprise and Microsoft’s cloud and data center management vision to address that opportunity.
Spotlight the players in the IT as a Service conversation within the enterprise (call out the app leader and the ops leader in the room). Talk about their motivations and how they’re typically non-compatible.
Key points to land
IT as a Service is the mental model around which the app leader and the ops leader come together as consumer and provider respectively.
Talk about how the System Center 2012 cloud and data center management vision uniquely addresses IT as a Service in the context of private and public cloud computing.
Talking Points (progressive builds)
So what does this cloud transformation mean to the enterprise)?
Cloud computing is emerging as a major disruptive force in shaping the nature of business and IT conversations. Cloud computing enables what we call IT as a Service which represents IT delivered to the business in a manner that’s agile and cost-effective while meeting the quality of service (QoS) parameters that the business expects. A cloud service demonstrates attributes like self-service, metering by use, elasticity, and scalability.
<click> Now, any service offering by definition has a service consumer and a service provider. Simplistically speaking, the service consumer represents business interests while the service provider represents IT. These constituencies are incented around different KPIs.
<click> For example, a business or application owner (the service consumer) would care about time to market, costs, and ease of use…
<click> …whereas a data center administrator (or service provider) optimizes for security, compliance, process controls, and availability. To align these interests, we need a mechanism to deliver the agility that the business needs while ensuring the operational efficiencies that IT cares about most.
<click> Enter IT as a Service. IT as a Service provides the framework for the service level based agreement between IT and the business stakeholders.
<click> Through System Center 2012, Microsoft’s cloud and data center management vision is to deliver:
Common management experiences across private and public clouds.
IT as a Service on your terms with flexible management across your hybrid environments.
How does System Center 2012 do that?
ПОТРЕБИТЕЛЬ Владелец Приложения
ПРОВАЙДЕР Администратор ЦОД

6. System Center 2012: Управление Облаком и ЦОДом
БОЕВАЯ ИНФРАСТРУКТУРА
ПРЕДСКАЗУЕМЫЕ ПРИЛОЖЕНИЯ
ВАШЕ ОБЛАКО
Предоставляйте гибкую и экономичную инфраструктуру опираясь на свои текущие навыки
Приложения двигают бизнес
Предоставляйте предсказуемые уровни обслуживагия приложений с глубоким уровнем прозрачности
Частные и Публичные облака с общим, единым инструментарием для управления
Goal of this slide
Represent core messages that differentiate us from VMware
Talking Points
So at it’s heart, System Center 2012 delivers three core promises for datacenter and cloud management.
System Center 2012 cloud and data center management solutions empower you with a common management toolset for your private and public cloud applications and services. System Center helps you confidently deliver IT as a Service for your business.
System Center 2012 helps your organization consume and deliver IT as a Service by enabling productive infrastructure, predictable applications, and cloud on your terms. System Center 2012 helps you to deliver flexible and cost-effective private-cloud infrastructure to your business units in a self-service model, while carrying forward your existing data center investments. Recognizing that applications are where core business value resides, System Center 2012 offers deep application insight, which, combined with a service-centric approach, helps you deliver predictable application-service levels. Finally, System Center 2012 empowers you to deliver and consume private and public cloud computing on your terms with common management experiences across your hybrid environments.
System Center 2012 helps you deliver flexible and cost-effective infrastructure with what you already know and own. System Center 2012 helps you integrate heterogeneous data center investments, including multi-hypervisor environments. You can pool and abstract your data center resources and deliver self-service infrastructure to your business units in a flexible, yet controlled, manner.
Productive Infrastructure
Heterogeneous support
To help you carry forward your existing data center investments and skillsets, System Center 2012 offers integrated management for your heterogeneous data center environments. For example, it offers multi-hypervisor management for Microsoft Hyper-V, VMware vSphere/ESX, and Citrix XenServer with Virtual Machine Manager; cross-platform monitoring of Linux/Unix/Sun Solaris guests with Operations Manager; cross-platform configuration management for Linux and Unix servers with Configuration Manager; and integrated automation across management toolsets from vendors like HP, CA, BMC, EMC, and even VMware with Orchestrator.
System Center 2012 helps you simplify and standardize your data center with a flexible process automation platform. By automating repetitive tasks, you can lower your costs and improve service reliability. With Orchestrator, you can integrate and extend your existing toolsets and build flexible workflows (or runbooks) that can span across multiple organizational silos and systems. These workflows are then executed in an orchestrated manner through the automation engine built into Orchestrator. Service Manager offers industry-standard service management capabilities (based on ITIL/MOF) which automates core organizational process workflows like incident management, problem management, change management, and release management.
Process automation
With the provisioning capability of Virtual Machine Manager, you can pool and abstract your data center resources (such as compute, network, and storage) into a private cloud infrastructure fabric, which can then be maintained by Virtual Machine Manager and Operations Manager. You can allocate and delegate this pooled fabric to your business unit IT organizations in a flexible, yet controlled, manner using Virtual Machine Manager. Application owners can consume capacity (and request additional capacity) in a self-service mode using the service catalog offered by Service Manager. Requests for capacity would be fulfilled using the process automation and provisioning capabilities offered by Orchestrator and Virtual Machine Manager respectively.
Self-service infrastructure
Apps power your business. System Center 2012 helps you deliver predictable application service levels with deep application insight, and holistically manage your application services, which is where your core business value resides.
Predictable Applications
Operations Manager offers deep application and transaction monitoring insight for .NET applications (and J2EE application server health) to maximize application availability and performance. Operations Manager also integrates with Microsoft Visual Studio through a connector to unlock development-to-operations collaboration, thereby helping you remediate application issues faster, which results in the delivery of predictable SLAs. Easy-to-use reporting and dashboarding allows you to track and communicate your SLAs more effectively.
Deep application monitoring and diagnosis
Microsoft Server Application Virtualization (SAV), a feature of Virtual Machine Manager, optimizes your modern and existing applications for private cloud deployments with sequenced state separation between the application and underlying infrastructure. SAV dramatically simplifies application servicing (such as upgrades and maintenance) with image-based configuration and management techniques that reduce administrative effort and expense. By decoupling your applications from the infrastructure, SAV helps unlock application portability as appropriate to your business needs.
Comprehensive application manageability
Configuration Manager supports SAV, thereby extending the benefits of SAV to applications and workloads that may be deployed in physical/traditional environments. Through SAV support, Configuration Manager enables easier physical-to-virtual application mobility and in-place application servicing.
In a cloud computing model, a service is a deployed instance of an application along with its associated configuration and virtual infrastructure. System Center 2012 offers a service-centric approach to help you manage your application components in the context of the holistic service that it represents to the business. From provisioning services (visualization, design, composition, deployment, and configuration) to operating them (monitoring, remediation, and upgrades), we help you manage the full lifecycle. For example, Virtual Machine Manager and App Controller enable service-centric provisioning and updates while Operations Manager enables monitoring at the service level.
Service-centric approach
Private and public cloud computing on your terms managed with a common toolset. System Center 2012 empowers you to deliver and consume private and public cloud computing on your terms, with common management experiences across your hybrid environments.
Your Cloud
Construct and manage clouds across multiple data centers, multiple infrastructures (such as Microsoft and VMware), and service providers (Windows Azure). Provide delegated authority and tools to enable self-service flexibility across your environments. You retain control across your private and public cloud environments, which is important for enterprise security and compliance requirements while ensuring your IT pros have a key role even as your organization adopts cloud-computing models.
Flexibility with delegation and control
System Center 2012 empowers your application and service owners with a common self-service experience across private-cloud and public-cloud computing models. With App Controller, you can experience full visibility and control of your private and public cloud applications and services, so you can confidently adopt Windows Azure as your enterprise Platform as a Service (PaaS) choice.
Applications self-service across clouds
System Center has historically been known for physical and virtual management in the data center. You can also use your familiar on-premises Operations Manager to monitor your Windows Azure applications (using the Monitoring Pack for Windows Azure Applications)—thus extending your common management experience to the cloud. App Controller provides you a single pane of glass with self-service flexibility and control for your application owners to manage their applications and services across private and public clouds, including Windows Azure. Hybrid environments will be the corporate standard for many years; a common management toolset with integrated physical, virtual, IaaS, and PaaS management will help you increase efficiency and optimize ROI.
Physical, virtual, and cloud management
Поддержка гетерогенных сред
Автоматизация процессов
Порталы самообслуживания
Гибкость в сочетании с делегированием и контролем
Самообслуживание во всех доступных облаках
Управление физическими, виртуализованными и облачными средами
Глубокий уровень мониторинга и диагностики приложений
Высокий уровень упровляемости
Сервис-ориентированный подход

7. System Center 2012 - Orchestrator Автоматизация Процессов – Упрощает Управление Частным Облаком
ОПТИМИЗАЦИЯ И РАСШИРЕНИЕ ТЕКУЩИХ ИНВЕСТИЦИЙ
Оптимизация гетерогенных сред с помощью пакетов интеграции Integration Packs (IP)
Легко расширяемая платформа с помощью инструмента быстрого создания пакетов интеграции Quick Integration Kit (QIK)
Интеграция
ДОСТАВКА ГИБКИХ И НАДЕЖНЫХ УСЛУГ
Сократите издержки на время исполнения заданий и процессов
Повысьте надежность сервисов для множества систем, и бизнес- подразделений
Оркестрация
Сокращение издержек и предсказуемость
Перераспределение ИТ- ресурсов на более важные задачи
Сокращение издержек за счет устранения человеческого фактора
Автоматизация
Talking points:
Orchestrator provides the process automation component of the System Center 2012 solution. It enables you to build a cost-effective and flexible infrastructure using what you already know and own.
Orchestrator:
Optimizes existing data center investments by integrating, extending, and interoperating with heterogeneous tools and systems.
Helps you deliver flexible and reliable data center services by orchestrating process workflows (or runbooks) across multidisciplinary process silos.
Lowers costs and improves predictability by automating your private cloud scenarios to reduce error-prone manual activities.

8. Оптимизируйте и Используйте Текущие Инвестиции с Помощью Интеграции
Service Management
Provisioning
Configuration
Monitoring
Protection
HP Service Manager Software Make your IT service desk enterprise strength
OpenView Operations
Key Messages:
Orchestrator can help customers optimize their existing data center investments by providing integrated management for heterogeneous environments.
Orchestrator is deeply integrated with other System Center 2012 components to enable customers to implement end-to-end automation of cloud and data centers.
Talking points
[Click] You can break down the core infrastructure management capabilities for your private cloud or data center into these five key areas: service management, provisioning, configuration, monitoring, and protection.
[Click] In all likelihood, you will have a range of solutions in your data center from a variety of vendors.
[Click] Orchestrator provides the tools to integrate all of these effectively.
[Click] It helps you unlock a greater return on your existing heterogeneous investments through integration packs (refreshed for Orchestrator) that provide pre-built, reusable activities that help you effectively integrate existing operations management toolsets. Integration packs also furnish out-of-the-box interoperability with major vendors including HP, IBM, EMC, BMC, CA, and VMware, plugging seamlessly into Orchestrator.
Orchestrator enables interoperability and integration between System Center 2012 and third-party solutions through standardized ODATA REST–based web service interface support and extended PowerShell support.
[Click] Orchestrator is deeply integrated—through integration packs—with other System Center 2012 components to enable end-to-end automation scenarios. For instance, we’re further optimizing integration with components like Service Manager (service catalog) and Virtual Machine Manager (provisioning) for your private cloud.
Optimize heterogeneous environments
Глубокая Интеграция внутри System Center 2012

9. Оптимизируйте и Используйте Текущие Инвестиции с Помощью Интеграции
Key Message:
Orchestrator provides an easy-to-use extensible process automation platform to help customers customize integration for their private cloud.
Talking points
[Click] Use the easily extensible platform of Orchestrator to develop custom integration packs that implement data center workflows and processes specific to your business.
The Quick Integration Kit offers a simple wizard-driven environment that enables you to repurpose existing scripts and commands into your own integration packs. You can then deploy these with change control over what have previously been unmanaged actions.
Легко Расширяемая Платформа

10. Доставка Гибких и Надежных Услуг с Помощью Оркестрации
IT Silos Cross-Silo Processes
Event Management
Monitor
for request
Application Service Management
VM Lifecycle Management
Incident Response
Service Desk
Initiate
change
Update
CMDB
Close
request
Change and Compliance
Provisioning
Asset/CMDB
Create deployment
Configuration
Clone VM
Associate
server to service
Virtualization
Security
Key Messages:
The private cloud is as much about simplifying work across organization silos and tools as it is about technology.
Orchestrator can help customers align business and IT organizations as they evolve their data centers to a private cloud computing model. It enables them to build orchestrated process workflows across processes, silos, and tools customized to their private cloud requirement. This helps them accelerate their time to value and improve service reliability.
Talking points
[Click] Your IT organization may use systems and tools from a variety of vendors under different IT department silos. For private cloud environments, you will need core capabilities (such as provisioning) and processes (such as incident and change management) that cross organizational boundaries.
[Click] To help you quickly realize the value from process automation, Orchestrator provides a number of built-in workflow objects, which enable you to build out flexible yet complex runbooks. These workflow objects can be used conditionally with intelligent rule-based branching so they’re easy to adapt to your unique private cloud requirements.
[Click] Orchestrator can orchestrate workflows across disconnected departmental and organizational silos and multidisciplinary processes to help you deliver reliable data center services. The reengineered workflow designer in Orchestrator provides a visual, easy-to-use authoring and testing interface for authoring custom process workflows. Take the virtual machine lifecycle illustrated here: This process workflow cuts across these silos to provision and deploy a virtual machine while enabling change control.
Storage
Create
disk
Connect
disk to VM
Server
Create
server
Network
Join
network
Accelerate your time to value
Повысьте надежность сервисов

11. Сократите издержки на время исполнения заданий и процессов
Сократите издержки на время исполнения заданий и процессов
Gather service data. Check for known issues.
Open ticket. Populate with data gathered.
Update event with ticket number.
Update and close ticket and event.
Validate event.
Resolve incident.
Verify resolution.
ОЦЕНКА ДИАГНОСТИКА ЭСКАЛАЦИЯ ИСПРАВЛЕНИЕ ОТЧЕТ
7 минут
20 минут
10 минут
3 минут
18 минут
7 минут
3 минуты
Key Message
This slide sets up the problem statement that Orchestrator will help solve. (See the next slide.)
Talking points
[Click] Let’s examine incident management to frame the problem that’s solved by repeatable and predictable automation.
Incident management is a fairly well known process that involves many operational teams When staff members get a critical alert…
[Click] …they typically go through a round of tests to triage and diagnose it, ruling out false positives and uncovering the cause of the error.
[Click] To do this, they may reach out to the infrastructure to get CI (configuration item) data, check for known outages, ping a server, query the CMDB, and run diagnostic scripts. Once they’ve gathered enough information…
[Click] …they forward it to level 2 support by creating a service desk ticket.
[Click] If they follow ITIL best practices, that ticket will contain the results of the test and should reference the original event.
[Click] At some point, the incident is resolved…
[Click] …and verified, which could take minutes or hours depending on the availability of the experts required to fix the problem.
[Click] The final step is to update and close the service desk incident as well as the originating alert.
In this example, resolving one incident took 68 minutes of work time. (Check with your audience: Is that typical?) But, depending upon operator skill and experience levels, an incident could stay open for hours or even days.
Multiply this time by the number of tickets that are generated every day or week, and you can start to imagine how they accumulate in an operator’s queue, why best practices are not followed, and how human errors can build over time to create unanticipated downtime. Ultimately, of course, this reduces the predictability of your operations.
Let’s now see how using Orchestrator can help you.
68 минут рабочего времени
НЕпредсказуемость за счет человеческого фактора

12. Сократите издержки на время исполнения заданий и процессов
Сократите издержки на время исполнения заданий и процессов
Gather service data. Check for known issues.
Open ticket. Populate with data gathered.
Update event with ticket number.
Validate event.
Resolve incident.
Verify resolution.
Update and close ticket and event.
ОЦЕНКА ДИАГНОСТИКА ЭСКАЛАЦИЯ ИСПРАВЛЕНИЕ ОТЧЕТ
1 minute
1 minute
1 minute
seconds
3 minutes
1 minute
seconds
Key Messages
Lower the customer’s operational costs by automating high-volume, repetitive everyday tasks.
It also helps drive the required predictability in process execution by reducing your dependence on the knowledge of specific individuals to get work done.
Most importantly, Orchestrator frees IT operations staff to take on more impactful work for the business.
Talking points
[Click] Orchestrator takes this same incident management process and codifies it using a workflow environment. You can see the end-to-end process, which systems are involved, and what step of the process you are in. Orchestrator triggers automated runbook execution using a sophisticated data bus capability for information exchange between runbook activities as they execute.
[Click] You can see that Orchestrator reduces the time to run the process to less than eight minutes total time in this example. Automation dramatically cuts the time it takes to re-enter data, run tasks, and wait for the result. It also removes the lag time created by operators moving from console to console or team to team.
Orchestrator processes do not replace the need for IT management tools—rather, they orchestrate those you have in place.
[Click] With orchestrated automation, your process executes predictably and efficiently with less manual effort and fewer inadvertent errors.
[Click] By automating repetitive high-volume tasks, Orchestrator saves your staff valuable time, freeing them for higher impact tasks while lowering your operational costs.
We’ve discussed how Orchestrator enhances your readiness to transition to a private cloud computing model by helping you simplify and standardize processes through its automation capabilities. This organizes processes for more predictable automated execution and reduces the latency and errors that manual approaches introduce.
Less than 8 minutes total time
Execute processes predictably and efficiently with automation
Enable IT resources to focus on work that adds business value

13. Ресурсы System Center 2012 www.microsoft.com/systemcenter
Microsoft Virtual Academy:
Use these resources to learn more about the product and the business value it offers. We’d really love to hear your feedback as you adopt Orchestrator in your organization.

14. 2012. For informational purposes only
2012. For informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.