1. Return on RELATIONSHIPS
Powered by Knowledge.
Powered by Purpose.

2. “Do Happy Employees Make Happy Customers?”

3. Happy Employees Create a Positive Culture.
A Positive Culture leads to Innovative, Passionate Customer Experiences.
The Ultimate Customer Experience leads to an Emotional Brand and Sustainable Success.

6. “The Happiest Place on Earth”

8. The Magic is in
The Process

9. Who are YOU?

15. Chase Pitkin worked without Innovation and without purpose
Chase Pitkin worked without Innovation and without purpose. They were focused on sales and nothing more. There was no Why at Chase Pitkin.

16. People were working around the clock tirelessly, to effect change
People were working around the clock tirelessly, to effect change. They were getting calls from the Valley daily for jobs that paid three times more. A true leader finds and keeps great people, with inspiration and purpose.

17. “Start with the customer experience and work backwards from there.”

18. What’s Your Brand?
feel
What do people think when they see or hear your name?

20. Function vs. Purpose

21. Transformative Growth
Purpose leads to
Transformative Growth

22. The ATM October 1970

23. Donald C. Wetzel
- VP, Docutel

25. The Cell Phone Martin Cooper and Motorola - 1973

26. Martin Cooper

27. Emotion leads to Action and Lasting Relationships

28. Dr. Abraham Maslow

29. “Emotions are not separate from reason, they are the foundation of reason – because they tell us what to value.”
Dr. Antonio Damasio

31. People don’t choose rationally to listen to your message and then have a feeling about it. They choose to listen to your message because they have a feeling about it.

32. Shattered Expectations leads to Loyal Evangelists for Life

33. Self Awareness Know Thyself You'll know your strengths
You'll know your weaknesses
You'll know your character
You’ll understand how you impact others

35. 1963 – Meteorologist Edward Lorenz
The Butterfly Effect
1963 – Meteorologist Edward Lorenz

36. HUGE Results from Tiny Causes!

37. –
19?? – 20??

38. “For it matters not, how much we own, the cars…the house…the cash…what matters is how we live and love…and how we spend our dash.”
- Linda Ellis