1. Mid Year Update 2011

2. 1 – Organizational Chart 2 – Four Cornerstones 3 – YTD sales July2011 v/s YTD July 2010 comparison 4 – YTD sales July Vs Op Content 5

3. Sunil Muralidharan - CG
Organizational chart
PT Mukund
Group Head
Other Divisions
Group Resources
Atul Shukla - TSSD
Prabhu Venkatesh - BDM
Sunil Muralidharan - CG
Sanjiv Das
Sales &Mrktg Manager
Prabha Ramaraj - BDM
Samit Ray - MISD -DM
Tahir Naqvi – Tech
Dinesh Varma
Tech Support
Harsh Honmode - AMD
Ramya Dasharath -Tech

5. Clear Product Positioning
Increase reach in A,B,C Cat
Increase product Portfolio
Identify New Markets
Opportunity & Cycle time

6. Increase in channel partners from 7 to 10 in Q1 2011
Working with strategic partners to penetrate SME, Education & Govt Sectors

7. Brand: Build a strong reputation for long term play
Coach Partners on value while pursuing fast growth

8. Ongoing - website, technical reviews by leading magazines, participation in seminars
Planned- Trade shows, focused advertisements

9. Develop Local capability
Pan India Network
Stock spares

10. Final stagesof selection of service manager- to manage franchise, Warranty, trouble shooting, training
In talks with two leading after sales service providers

11. Share in Govt. programs
Tap federal structure of central and state governments
Right channel partner for education initiatives

12. Ongoing

13. P&L USD ‘000s FY'11 3hc 5YR PLAN YTD Aug’11 FY ‘11 OP FY ‘11ETF
FY ’12 EST
FY ’12
Sales
903
1025
1600
2500
2945
COGS
333
473
592
875
839
% of Sales
37%
46%
35%
28%
LESA
139
384
385
703
1258
%of Sales
15%
24%
43%
COI
430
168
623
922
848
48%
16%
39%
29%

14. YTD Sales July 2011 v/s OP

15. Sales -YTD 2011 v/s YTD 2010
USD ‘000

16. Sales - Product wise
USD ‘000

17. Sales - Channel Partner wise YTD 2010 v/s 2011

18. Changing Boardrooms
Transformation of Boardrooms

19. Changing Classrooms
Transformation of Classrooms

20. Changing Traveling Executive

21. Changing Scenario of Retail in India

22. After Sales Service Network 2010
Delhi
Kolkata
Ahmedabad
Mumbai
Chennai
Bangalore
Mangalore

23. Noida
Jalandhar
Lucknow
Delhi
Kolkata
Ahmedabad
Vadodara
Nashik
Mumbai
Navi Mumbai
Secunderabad
Vijayawada
Hubli
Chennai
Bangalore
Mangalore

24. Comparison between resQ (Reliance) & Prompt Services
Sl No
Parameter
resQ (Reliance India Limited Group)
Prompt Solutions Pvt. Ltd. 1 HO
Mumbai
Bangalore 2
Call Center and Help Desk
Yes No 3
Network Presence
70+ (21 Stand Alone Service Centers, 50+ Care Centers located in Digital Stores) 8 4
Business Model
Company Owned
Company Owned and Franchisee 5
No of Service Personnel
3000 (Includes both on payroll and contracted) 18 6
Response Time
Same day RT - 90% for calls logged in before 4.00PM, Same day DT - 70% for calls logged before 4.00PM
Not define

25. E -initiatives

26. Pocket Projectors NPI
Combination of late arrival of the flagship product, focus on building core business and lack of after sales service led us to delay NPI NPI is underway now, with test marketing being done to gather VOM for the feasibility gate Test marketing being carried out with B2B users Focused retail test marketing being done using online portal NPI expected to be complete within August
Transformation of LCD

28. Pull Push Q4 Q3 Q2 Q1 Description of the contents