1. System Center 2012 in avtomatizacija procesov in postopkov v IT
Tomaž Čebul, Microsoft
Robert Potočnik, Microsoft

2. Vsebina Zakaj Avtomatizacija? System Center 2012 Demo Privatni Oblak
Demo Priprava Uporabniškega Okolja

3. Zakaj Avtomatizacija?

4. Razlogi za avtomatizacijo
Ponovljivost
Čas
Skladnost
Sledljivost
Kvaliteta
Cena

5. System Center 2012…

6. Zagotavljanje in upravljanje storitev v IT
Deploy
Configure
Virtual
Physical
Public Cloud
Private Cloud
App Controller
Orchestrator
App
Owner
Service Model
Service Delivery & Automation
Self Service
Virtual Machine Manager
DC Admin
Operations Manager
Configuration Manager
Data Protection Manager
Operate
Monitor
Goal: Frame how System Center 2012 enables delivering IT as a Service between the App Owner and DC Admin personas that we defined.
Talking Points
If we think about the two personas we just discussed, let’s discuss the capabilities required to deliver IT as a service using a hybrid computing model.
<click> First, you need a “simple” self-service experience to enable your application owners to specify their requirements. For example, let’s suppose they want to provision a SharePoint service with the following specs:
3 tier .NET architecture
Has a set of configuration and deployment parameters to conform with (e.g. perf thresholds, scale out rules, update domains)
Needs 99.95% availability SLA
Adheres to compliance/security controls around SOX/HIPAA
Need on-demand reporting on key availability metrics that track against SLA
<click> Next, you need a way to understand the topology and architecture of the application service in question. An application deployed in on an abstracted, or cloud computing model is called a “service”. This would necessitate a “service model” that accurately binds the application’s architecture to the underlying resources where it will be hosted. The “service model” would be comprised of:
Service definition information, deployed as “roles”. Roles are like DLLs, i.e. a collection of code with an entry point that runs in its own virtual machine
Front end: e.g. load-balanced stateless web servers
Middle worker tier: e.g. order processing, encoding
Backend storage: e.g. SQL tables or files
Service Configuration information
Update domains
Availability domains
Scale out rules
<click> You will need a set of process automation capabilities to break down this application provisioning request into the enterprise change requests that need to be implemented. This could include setting up the underlying infra and then a set of app configuration/release requests that need to be tracked (and ideally implemented with orchestrated automation)
<click> Next you need a set of provisioning tools that actually configure and deploy the infra and application layers.
<click> the underlying datacenter resources could be physical, virtual, private or public cloud as per the requirements dictated by the application’s service model
<click> once the underlying infrastructure and application service are deployed, they would immediately need to be “discovered” and monitored for reporting and health tracking
<click> There you see how the System Center 2012 components offer these life cycle management capabilities in combination to help you deliver hybrid IT as a Service as per your organization’s requirements:
App Controller would offer that self-service experience that allows your application owners manage their apps across private and public environments.
Service Manager offers the standardized self-service catalog that defines “templates” for your applications and infrastructure.
App Controller, Virtual Machine Manager, Service Manager and Operations Manager work together to maintain the service model through the application service life cycle
Orchestrator and Service Manager offer orchestrated automation for the process workflows required to drive your provisioning and monitoring tools
Virtual Machine Manager and Configuration manager can provision physical, virtual and cloud environments
Operations Manager (AVIcode capabilities will be built into Operations Manager) monitors your application services end to end and offers deep app insight to help you deliver predictable SLA
Your datacenter resources could be deployed anywhere from physical boxes to virtual to private to public with Windows Server/ Hyper-V and Windows Azure
However, to get to this agile self-service end-state, you will have to start with abstracting your infrastructure and allocating it appropriately so that your business units can deploy and manage their applications on top.
Transition: So, how does System Center 2012 get you to this point where you can deliver IT as a Service?
Talking points:
If we think about all the processes involved in delivering IT as a service, they can really be categorized into three buckets:
Application Management: Deploying and operating your business applications
Service Delivery & Automation: Standardizing and automating service and resource provisioning, managing change and access controls, etc.
Infrastructure management: Deploying and operating all the underlying infrastructure on which your business applications and services run.
Service Manager
Service Manager
Application Management
Service Delivery & Automation
Infrastructure Management 6

7. Komponente za avtomatizacijo
Samopostrežba
Mobile
Portal
Reporting and data warehouse
CMDB
Work Items
Configuration
Items
Knowledge
Standardizacija
Service Catalog
Templates
Workflows
Avtomatizacija
3rd Party
Management
Tools 7

8. Kaj je provisioning
Provisioning: proces zagotavljanja dostopa do podatkov in tehnoloških virov

9. Demo Priprava uporabniškega okolja…

10. Zahteve za avtomatizacijo
„Provisioning“ novega uporabnika v sistemu, ki obsega:
Sprožanje zahtevka preko spletnega vmesnika
Potrjevanje
Nov uporabniški račun v Aktivnem Imeniku
Priprava standardne delovne postaje

11. Kaj smo naredili
Razširitev CMDB sheme za hranjenje seznama „na zalogi“
Izdelava postopka za uvoz računalnikov „na zalogi“
Priprava configuration manager okolja za „Bare metal“ distribucijo OS
Izdelava Orchestrator RunBook-ov
Izdelava predloge zahtevka za storitev s potekom nalog (workflow)
Izdelava objave zahtevka za storitev na portalu

12. Demo Privatni Oblak…

13. Cloud Services Process Pack
On-board Tenant(s)
Subscribe to cloud resources
Provision VMs against subscriptions

14. CSPP “out of the box”

15. Atributi Oblaka
Oblak
Plus Privatni oblak

16. Viri
System Center Orchestrator Blog
System Center Service Manager Blog
System Center Cloud Services Process Pack
Application Aprooval Workflow
Building Clouds Blog

17. VPRAŠANJA
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