1. Mobile Technology in the Control Room
TRB ABG20 Webinar, 1st July 2015
Jo Scott, MBA
Senior Managing Consultant
20 September 2018

2. Agenda
Introduction
The impact of mobile technology on the control room.
The impact of new technology on the operator. 
The impact of change in the control room.
Conclusion
20 September 2018

3. ATKINS
Multidisciplinary engineering, infrastructure design, project management. 3

4. Control Room Operations
Atkins provide infrastructure planning, engineering, construction management, environmental consulting, urban planning and programme management services. We also consult on and run control room operations for DOTs.
United Kingdom
Highways England
Traffic Wales
Traffic Scotland
North America
GDOT, NCDOT
WisDOT, CDOT, FDOT
Middle East
Dubai
2,836
People employed in North America
$600m
Revenue

5. Mobile is the enabler, not the thing.
20 September 2018

6. Traditional operations is changing Traditional ITS interfaces
ATMS & device integration
511 and traffic information
Lots of mobiles = big data
Operator’s own device
On-scene / first response
User empowerment changes dynamic
Access to information anywhere
Push / pull
Personalization
Crowdsourcing
Convergence
Sentiment mapping 6

7. The impact of mobile technology on the control room.
No big bang in CRO: lots of incremental shifts
IT enabled transformational change - by stealth
Greater collaboration
How to realize tangible benefits and efficiencies?
Functionality vs capability
20 September 2018

8. Operators need to be smart.
20 September 2018

9. Operator’s skillset changes: Fewer interfaces, more functions
Greater automation of devices
Information synthesis
Improved decision making
Dynamic intervention
Customer relationship changes:
Traveler information push
Control room information pull
Responsiveness and engagement
Politics and PR on the front line 9

10. The impact on the operator.
Dependency on control room skillset changes
Need for strategic and dynamic intervention
A new breed of systems administration
Plugging the engineering skills gap
The here-and-now impact of moving to new technology
Perception and reality
Threat and opportunity
Managing change is managing people
Staff engagement and development
20 September 2018

11. Mobile technology creates change.
20 September 2018

12. Mobile technology unlocks potential for a control room with:
Integrated tools
Upskilled staff
Organizational maturity
This means that DOTs can:
Achieve more for less
Empower customers
Prepare for radical change
Make first steps into intelligent mobility
20 September 2018

13. People are the enabling factor:
The whole transportation system is a system of systems – including people.
Benefits realization from tools that harness mobile devices depends on users.
Attention paid to ‘soft’ factors is as critical as investment in the technology itself.
Incremental shifts can still mean transformation is happening! Change management is key.
Shifts in technology and trends might close one door, but always open another.
20 September 2018

14. Thank you! 14