1. Why use the Internet?
© EIT, Author Gay Robertson, 2016

2. Benefits may include …
Access to information 24/7 and Download speed depending on your connection
Own website for anyone to access using any mobile device connected to the Internet
Efficient provision of customer service information
Use of multi media
Computer supported collaborative work

3. Benefit 1 … use of the Internet and multimedia to communicate globally or work collaboratively at the same time with clients or friends eg Skype (synchronous communication) or use eg or Google Docs to relay information to friend with a time lag (asynchronous communication)

4. Connecting people … Using the Internet to communicate inexpensively
See, hear, talk to, and work with people (workplace, family)
International locations
No travel involved
Real time connection (synchronous)
Relatively inexpensive
Using company or private computers
Using other mobile devices (synchronous)

5. Multimedia on a website…
Record video to communicate with friends/family, workmates
Face-to-face communication
People in different locations using Skype
so you can see each other
so you can hear each other
in real-time
using any mobile device

6. Benefit 2 – access to websites to read about products or buy products or download products or sell products (buying/selling is known as ‘E-commerce’)

7. What is needed on the web site?
A product – well displayed – makes you want to READ, BUY, PAY!
A way to accept information from you eg online form
Could also have a way to accept money eg credit card payment
A way to deliver the orders eg post, courier
A way to accept returns eg courier
A way to answer your queries eg ‘contact us’

8. How does it work? You use your ISP to connect to the Internet
Browser used to search for product, hyperlink used to access web site which is available 24-hours a day internationally

9. Product selected by you on any mobile device located anywhere
Order form filled in and sent
Bank details filled in and sent if available

10. If available, Bank transaction cleared over the Internet by your bank and receipt sent by bank to seller and you
Goods dispatched automatically by courier or post on receipt of on-line form and payment!
Sale complete – all on-line! Efficiently and speedily!

11. Benefit 3 – 24/7 access to website to provide customer service using any mobile device

12. Providing Customer service …
A website is a tool
that can help management to cut service costs and improve efficiency
that can deliver information on their products or services instantly using social media sites and instant messaging services
that can be used as the communication channel for you, the customer eg ‘contact us’ via
that allows the company to listen to you at a convenient time for them or for you (24-hour access to their site)
Any mobile device with access to the internet can be used

13. Remember ….. Sometimes things go wrong!
On most occasions, communication across the globe happens in microseconds, but sometimes things can go wrong!
Faults do occur with the millions of connections that are happening from computer to computer and sometimes individual servers do break down.
But even if part of the internet stops working, the rest of the internet can continue to carry on without a hitch.

14. Back to the workbook now to do some practical work searching the EIT website!!