1. Nicky Zackey & Andrew Thatcher
Employees’ experiences with a new workspace layout: a user- centred approach
Nicky Zackey & Andrew Thatcher

2. Study aims
To investigate the relationship between satisfaction with the office space environment/layout and employee health, satisfaction, and performance.
To investigate whether the space had successfully achieved its goal to increase collaboration and performance. .

3. Vischer’s (2008) User-Centred Theory of the Built Environment” (UCTBE).
Vischer’s (2008) User-Centred Theory of the Built Environment” (UCTBE)

4. Pre-existing office layout.

5. Pilot Plan: Agile Spaces walk n talk

6. Pilot Plan: Agile Spaces intersections
Walk n Talk
Intersection

7. Pilot Plan: Agile Spaces cafe
Walk n Talk
Intersection
Activate Cafe

8. Pilot Plan: Agile Spaces pit stop
Walk n Talk
Intersection
Activate Cafe
Pit Stops

9. Pilot Plan: Agile Spaces huddle rooms
Walk n Talk
Huddle & Focus Rooms
Intersection
Activate Cafe
Pit Stops

10. Pilot Plan: Agile Spaces quiet areas
Walk n Talk
Huddle & Focus Rooms
Intersection
Quiet Areas
Activate Cafe
Pit Stops

11. Pilot Plan: Agile Spaces team tables & phone booths
Walk n Talk
Huddle & Focus Rooms
Intersection
Quiet Areas
Activate Cafe
Team Tables
Pit Stops
Phone Booths

13. Methods Two parts to the mixed method approach:
Quantitative component (158 respondents to survey – 3 months after occupation)
Psychological wellbeing
Physical wellbeing
Job satisfaction
Work engagement
Satisfaction with the workspace layout
Perceived productivity
Qualitative component (5 focus groups – 4 months after occupation)
Collaboration
Performance .

14. Measures for Discovery Vitality survey
Warwick-Edinburgh Mental Well-Being Scale (WEMBS): 14 items, good reliability, good criterion-related validity (Tennant et al., 2007)
Sick Building Syndrome scale: 15 items assessing physical well-being, 14 items assessing work environment (Hedge et al., 1996)
Job satisfaction: 1 item (Wanous et al., 1997)
Thatcher and Chunilal’s (2015) Workplace Layout Scale: 19 items
self-reported productivity: how well have they been working over the last month (0-100%)

15. Psychological wellbeing
Correlation results
Job satisfaction
Psychological wellbeing
Productivity
Satisfaction with workplace layout
0.44**
0.45**
0.32**
** p < 0.01

16. Satisfaction with the Workspace Layout Psychological Wellbeing
Correlation and Regression Results
Side note:
Different departments had different experiences of Job Satisfaction
These were positive results whereby the higher the satisfaction with the workspace was, the higher their job satisfaction, psychological wellbeing, work engagement and Productivity.
Satisfaction with the Workspace Layout
Job Satisfaction
Psychological Wellbeing
Productivity
Work Engagement
The Results

17. Qualitative results Four main themes (Thematic Content Analysis):
Technology is a pivotal feature for a fully functional and operational office space.
Functionality has a major impact on various features of an office and ultimate satisfaction with the space.
There is a trade-off between opportunities for more collaboration or communication and noise/distractions in a space.
Physical design (such as, open-plan, collaborative space) of the office and practice (such as, hot-desking) also has a large influence on major factors that influence employee wellbeing and satisfaction.

18. Questions?