1. 5 Must Haves for Modern Financial Aid
Rick Dwyer | CampusLogic
5 Must Haves for Modern Financial Aid
9/18/2018
2016 GASFAA Conference

2. The “Must Haves” Make the student experience digital & mobile
Get rid of paper
Automate FA processes
Move FA to the cloud
Understand your student population
9/18/2018
2016 GASFAA Conference

3. Make the student experience digital and mobile
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2016 GASFAA Conference

4. Reasons for student attrition
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2016 GASFAA Conference
“The Cost of College Attrition at Four-Year Colleges & Universities,” 2013, the Educational Policy Institute

5. What do you expect for $50k?
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2016 GASFAA Conference

6. The Salad Analogy What you get: What you want: 9/18/2018
2016 GASFAA Conference

7. Most common complaints
Process complexity, length and difficulty
Paperwork complaints
Phone system complaints
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2016 GASFAA Conference

8. Students want a better experience
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2016 GASFAA Conference

9. When did the iPhone debut?
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2016 GASFAA Conference

10. Pew research on mobile
36% of adults report they go online “almost constantly”
15% of adults rely on mobile broadband for internet access almost exclusively
13% of household incomes < $30k rely on mobile broadband for internet access
64% of Americans owned a smartphone in 2015, up from 35% in 2011
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2016 GASFAA Conference

11. Smartphone activities in 2014
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2016 GASFAA Conference

12. Get rid of paper
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2016 GASFAA Conference

13. Get rid of paper
Financial Aid offices manage half a billion pages of financial aid documentation annually.
Source: FAFSA Application Statistics, FinAid
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2016 GASFAA Conference

14. How much paper are you dealing with?
“Paper files threatened to overrun our limited office space and managing paper with remote staff was almost impossible.”
“We’re dealing with nearly 1,500 pieces of paper every award year.”
“Verification management requires a full financial aid staff to answer hundreds of incoming questions and track down paper work to ensure completion.”
“Mail goes back and forth four or five times—which means we’re document imaging four or five times. And if out-of-state parents can’t come in to sign, it further complicates the process.”
9/18/2018
2016 GASFAA Conference

15. Biggest Paper Culprits
Custom Financial Aid Forms
SAP Appeals
Verification, Professional Judgements, C Code Resolution
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2016 GASFAA Conference

16. Service features available today
Online portal to manage financial aid tasks
Smart web forms for easy completion
Secure document upload from any device
Automated reminders & update notifications
Built-in e-signature
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2016 GASFAA Conference

17. Digital, Guided, Personalized
Printed Paperwork
Fillable PDF
Digital, Guided, Personalized
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2016 GASFAA Conference

18. Automate FinAid Processes
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2016 GASFAA Conference

19. Amazon & Starbucks
“To scale effectively, a business should grow its revenues much faster than its costs. And one way that companies do that is to make big investments in technology and processes that substitute variable costs — such as labor — with fixed costs.” -Paul Oyer, Stanford econ professor, in Forbes
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2016 GASFAA Conference

20. Key financial aid processes
Verification
Professional Judgments
C Code Resolution
SAP Appeals
Other Financial Aid Forms
Authorization of Credit to Account
Federal Work Study Forms
Study Abroad Forms for Financial Aid
Parent Data Override Forms
Institutional Aid Applications
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2016 GASFAA Conference

21. What can you automate Task management – for you & your students
Workflow driven file review process
Pre-indexed document retrieval
Automated student communications
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2016 GASFAA Conference

22. You benefit, too Reduce financial aid processing time
Improve financial aid completion rates
Increase enrollment and retention revenue
Minimize student errors and exceptions
Eliminate fax, scan, and index processes
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2016 GASFAA Conference

23. Move financial aid to the cloud
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2016 GASFAA Conference

24. What is the cloud?
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2016 GASFAA Conference

25. What is the cloud?
Cloud Computing: data and applications stored in a remote location, but available on any web-connected device
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2016 GASFAA Conference

26. Why you should care about the cloud
Fast, easy implementation
Reduced IT efforts
Automatic software updates
Easier integration with SIS, Imaging Systems, others
Secure by nature, no , no fax, no hardcopy paper floating
Embedded reporting provides information
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2016 GASFAA Conference

27. Notre Dame is “Cloud First”
ND has embraced cloud computing as a cost-effective, flexible way to deliver increasing levels of functionality and performance at reduced costs
Currently utilizing over 100 cloud services in their daily operations
Capacity, Resiliency, Agility, Cost, Innovation
Not coincidentally, the ND executive briefing quoted here is shared from a Google Docs site
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2016 GASFAA Conference

28. Faster, easier, implementation
One-Month time-to-value
Sponsor
Kick Off
Tech
Kick Off
Basic Setup
>
Week 2
Week 1
>
Student Experience Training
Student Comm- unication
Week 3
Go Live!
>
Week 4
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2016 GASFAA Conference

29. Why you should care about the cloud
ISIR Imports – The ISIR file can be imported, instantly updating students’ task lists and requirements.
ISIR Corrections – ISIR corrections can be generated as a single file formatted for upload to the Department.
SIS Integration – Update your ISIR in real-time to your SIS - Banner, CampusVue , Colleague, Jenzabar, or Oracle/PeopleSoft with minimal development.
Imaging Systems – Retrieve pre-indexed documents and deliver them to a designated location on your network where you imaging system can import them.
Awarding File Upload – Automate in minutes the upload of awarding files for generating digital and dynamic award letters, shopping sheets or other financial aid notifications
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2016 GASFAA Conference

30. Understand Your Student Population
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2016 GASFAA Conference

31. You have data, you need answers.
What high school provides us with the most students? How about zip code?
What’s our ratio or break out of Pell/sub/unsub students?
What is our ISIR volume by degree type? By grade level?
How does this year’s month-over-month ISIR volume compare to last year? The year before?
How many single-parent students do we have?
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2016 GASFAA Conference

32. Make your data actionable
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2016 GASFAA Conference

33. Make your data actionable
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2016 GASFAA Conference

34. The “Must Haves” Make the student experience digital & mobile
Get rid of paper
Automate FA processes
Move FA to the cloud
Understand your student population
9/18/2018
2016 GASFAA Conference

35. Questions, answers, comments
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2016 GASFAA Conference

36. My Contact Info
Rick Dwyer
9/18/2018
2016 GASFAA Conference