1. Staff Recruitment Policies and Procedures at Penn State Presenters: Sharon Price and Kim Ravenscroft Talent Acquisition    
Sharon Price
Kim Ravenscroft

2. Why is this so important?
30% of all business failures are due to poor hiring practices
U.S. Chamber of Commerce
“Development can help great people be even better– but if I had a dollar to spend, I’d spend 70 cents getting the right person in the door.”
- Paul Russell, Director, Leadership and Development, Google

4. [Poll] Search Committee
Search committee members must be available to participate in…
Most of the interviews
All of the interviews
Some of the interviews
None of the above, they don’t have to participate in the interviews but can give feedback based on the applicants’ materials

5. Expectations: Search Committee
Maintain proper documentation throughout the process
Maintain confidentiality
Understand and ensure that the University’s diversity goals are considered
Assist in developing questions pertaining to critical competencies for the job
Adhere to selection criteria and procedures for screening, interviewing and keeping records
There may be reasons to recuse yourself

6. Your process can be organized and well thought out!
Reviewing Resumes
Your process can be organized and well thought out!

7. [Poll] Reviewing Resumes
You can only consider degree(s) received, work experience, salary requirement and applicant objective when reviewing applicant materials in order to decide who will be selected to interview?
True
False

8. Reviewing Resumes Short List – Review in greater detail
Employment Patterns
Presentation
Grammar and Punctuation
Red Flags
Perspective

9. [Poll] Conducting Interviews
In reference to conducting interviews, it is most important to….
Focus
Plan
Organize
Follow through !

10. Conducting Interviews
“If you don’t know where you are going,
you’ll end up someplace else.”
- Yogi Berra

11. Planning Interviews
Ask about special accommodations for housing, meals, room set-up, etc.
Interview questions
Evaluation tools
Phone interviews and is Skype an option?

12. Competencies
Competencies are a combination of the knowledge and skills needed to effectively perform a role in an organization

13. [Poll] Competencies
Which of the following is not one of Penn State’s five key competencies?
Effective Knowledge
Accountability and Self Management
Teamwork and Leadership
Communication
Networking & Resourcing
Innovation and Problem Solving

14. Types of Interview Questions
General or Traditional
Behavior Based
Case or Hypothetical

15. Acceptable Interview Questions
Let’s talk about what we can legally ask!

16. Interview Topics to Avoid
Arrest Record
Gender and marital status
Maiden name/mother’s maiden name
Number/ages of children
Childcare arrangements
Spouse’s name/education/income
Family plans

17. Interview Topics to Avoid
Place of birth/citizenship
Other languages spoken, unless job related
Proficiency in speaking/writing English, unless job related
Disabilities/prior illnesses & accidents
Age/date of high school graduation
Height/weight
Religion/church affiliation
Social organizations

18. Even innocent questions can be considered discriminatory.
KEEP IT JOB RELATED!

19. [Poll] Acceptable Interview Questions
You realize that the candidate attended the same high school you did. It’s a good “ice breaker” to tell them that you attended the same high school and ask them what year they graduated.
True
False

20. [Poll] Acceptable Interview Questions
You are interviewing for a position that will work with international students, it is acceptable to ask what languages the candidate speaks.
True
False
True. It’s appropriate because it is job related. It should be in the posting that speaking multiple languages is a requirement or a at least preferred. And, every candidate must be asked this question.
Inquiries about languages spoken should never be due to curiosity about an accent or making general conversation as it can appear to be more about an inquiry regarding place of birth which could be an inquiry into national origin.

21. Rule of thumb… If in doubt, don’t say it!
You’ve done your planning and now it’s time for the interview day

22. Introductions Data collection Data presentation Closing Recording
Interview Day
Introductions
Data collection
Data presentation
Closing
Recording

23. [Poll] Interview Biases
The Contrast Affect is when the interviewer allows one strong point that they value highly to overshadow all other information.
True
False

24. [Poll] Evaluating Candidates
You should do the following when evaluating candidates:
Use the evaluation tool you created
Keep it job related & legal
Follow your gut feelings
Watch for biases and stereotypes
A, B and D
A & B
All of the above

25. Evaluating Candidates
Use the evaluation tool
Keep it job related
Keep it legal
Be consistent in what you are considering
Watch for pitfalls (biases, stereotypes, etc.)

26. [Poll] Reference Checking
If you’re having difficulty contacting a reference and it’s important to keep the process moving, the internet is a good option to check references.
True
False

27. Obtaining References for Final Candidate
Gather Reference Information
Penn State Application (verify reference checking permission for current employer)
List of references obtained at in-person interview
Obtain at least one detailed reference
Check even on Penn State employees

28. Offering a Position Contact HR Rep to obtain approved salary
Make a verbal offer
Follow up with a written offer from Human Resources

29. [Poll] Offering a Position
It’s not necessary to tell the candidate that the offer is contingent upon a successful background check during the verbal and written offers if you’d prefer not to as the candidate will get an prompting them to complete a background check soon.
True
False

30. Follow Up to Offer Background Check
Schedule for University-wide orientation
Ensure that the new hire has needed information
Candidates not chosen

31. Follow Up with HR Rep Keep file that backs up hiring decision
Check with HR Rep to see what you need to provide for the file

32. Contact Information
Kim Ravenscroft–
Office of Human Resources website – ohr.psu.edu