The Dell KACE Systems Management Appliance Advantage

The Dell KACE Systems Management Appliance Advantage
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Introducing Dell KACE™ Appliances
Saves you time Comprehensive Saves your organization money Affordable Easy-to-use What does it do? In simple terms it simplifies how IT generalists manage their endpoint computers – desktops, laptops, servers. While we compete with the best of features, we don’t emphasize speeds and feeds – it’s about your time… it’s about going home to spend time with your family because your work got done without a hitch – it’s personal. That’s why we have over 5200 customers as of January 2012 and that’s why over 350 customer fanatics gathered in San Francisco for our 2011 annual user conference to celebrate their purchase of a Dell KACE Appliance and learn more about how to use it in their environment. Believe it or not, Dell KACE is the only systems management solution with a cult-like following.

Systems management remains difficult
Mixed environments, including BYOD Inventory New security threats Remote-site management Patching License compliance Strategic projects Deployment Mobile device management With limited staff and budget it’s difficult to focus on strategic projects Systems management is hard. Systems management has been around for decades and despite the many tools and management suites that are available today, the problems associated with managing disparate desktops and servers persist. There are (name a few prospect pain points) Regulations your organization has to comply with like SOX, PCI, HIPAA Increased need to manage remote or distributed environments Added threats from end points and applications Need to accomplish more without added staff or budget Frequency of multi-OS environments, including Windows, OS X (Mac) and Linux Deployment How do I image new systems? How do I re-image systems? How do I migrate user settings to new systems? Security How do you keep PCs patched and up to date? How do you know users haven’t disabled your security controls? How do you know what is connected to your network? Compliance Would you pass a software license compliance audit today? Are you wasting money on unused software licenses? How do you measure and enforce regulatory compliance? Visibility Which systems are running out of space? Which systems have expired warranties? Which systems are Windows 7 compliant?

Today’s endpoint management solutions leave large market needs unaddressed
Management Suites Have long, services-heavy deployments Require complex, expensive architectures Have high maintenance costs Scalable Low TCO Right-sized Simple to maintain Point Solutions Are not integrated Are difficult to manage Create inefficient processes Offer limited functionality Company size IT budget Functionality KACE fills the need between point solutions and complex, expensive management suites. On the low end are freeware and point solutions such as Spiceworks that just don’t provide the comprehensive tools that IT managers need. They either are not sophisticated enough or just don’t integrate so you have to learn and use different tools with different interfaces for different functions On the high end, there are sophisticated management suites that are very comprehensive, yet require dedicated people to run, require extensive and expensive customization to operate and have high maintenance fees. Examples are LanDesk, Symantec and Microsoft SCCM. KACE is designed to be: comprehensive – scales from 100 to 20,000 manage clients Affordable - a simple pricing plan makes this affordable for most IT departments Easy-to-use – simple to learn and maintain. What all this means is that with KACE management appliances you can free up your time so that the daily mundane administrative tasks that so often consume many IT groups can be minimized giving you the opportunity to focus on higher value tasks and the strategic considerations of your job… and maybe even have some time for yourself.

Endpoint systems management
The Dell KACE Family of Appliances Dell KACE is the leading systems management appliance company. We offer 2 easy-to-use, affordable appliances that meet system management needs from initial computer deployment to ongoing management and retirement. The K1000 is the management appliance that fulfills all systems management needs including initial inventory and discovery, software distribution, configuration management, patching, security vulnerability remediation, asset management, helpdesk and reporting. The K2000 is the deployment appliance that fulfills systems deployment needs like inventory assessment, OS and application provisioning, migration and recovery. The KACE Appliances support Windows, Mac and Linux platforms and offer a web-based console that make them accessible from systems on any platform including mobile devices and tablets like the iPhone, iPda, blackerry and android based devices. For users of Dell systems there are additional benefits like automatic Dell software and driver feeds, integration with Dell Open manage and dell warranty integration. ========================== The KACE Appliances automatically discover hardware and software assets and enable organizations to accurately identify the types and locations of devices and software connected to the network. This helps in cost accounting, and feeds accurate planning for provisioning, security, compliance, and more. Dell provides regular BIOS and device driver updates for Dell client and server systems. The K1000 integrates with the Dell OpenManage Client and Server Update Services to provide administrators the ability to implement policies for applying the Dell update packages easily and flexibly across their Dell Windows systems. With our latest release users of Dell systems can access Dell warranty information from within the system management console. The K1000 also allows administrators to group systems and apply different update policies for different populations of machines, such as providing automated updates of PCs and servers with schedules tied closely to server maintenance windows. The K1000 offers intuitive search capabilities and views that allow administrators to quickly filter through large numbers of updates and easily track deployment status. It also provides detailed summary data on Dell updates deployment progress and status. This allows administrators to quickly confirm updates have rolled out successfully and that systems are in compliance, and identify and remediate any systems where updates have failed. 9/17/2018 5

Dell KACE Appliances K2000 Deployment Appliance
K1000 Management Appliance Comprehensive systems management capabilities for laptops, desktops, servers and tablets. Improve security, meet compliance requirements and decrease user downtime K2000 Deployment Appliance Integrated systems provisioning and deployment, fulfilling tasks including inventory assessment, OS and application provisioning, migration and recovery K3000 Mobile Management Appliance Extending systems management capabilities to enforce security and policy management for mobile devices running iOS and Android The Dell KACE Family of Appliances Dell KACE is the leading systems management appliance company. We offer 2 easy-to-use, affordable appliances that meet system management needs from initial computer deployment to ongoing management and retirement. The K1000 is the management appliance that fulfills all systems management needs including initial inventory and discovery, software distribution, configuration management, patching, security vulnerability remediation, asset management, helpdesk and reporting. The K2000 is the deployment appliance that fulfills systems deployment needs like inventory assessment, OS and application provisioning, migration and recovery. The KACE Appliances support Windows, Mac and Linux platforms and offer a web-based console that make them accessible from systems on any platform including mobile devices and tablets like the iPhone, iPda, blackerry and android based devices. For users of Dell systems there are additional benefits like automatic Dell software and driver feeds, integration with Dell Open manage and dell warranty integration. ========================== The KACE Appliances automatically discover hardware and software assets and enable organizations to accurately identify the types and locations of devices and software connected to the network. This helps in cost accounting, and feeds accurate planning for provisioning, security, compliance, and more. Dell provides regular BIOS and device driver updates for Dell client and server systems. The K1000 integrates with the Dell OpenManage Client and Server Update Services to provide administrators the ability to implement policies for applying the Dell update packages easily and flexibly across their Dell Windows systems. With our latest release users of Dell systems can access Dell warranty information from within the system management console. The K1000 also allows administrators to group systems and apply different update policies for different populations of machines, such as providing automated updates of PCs and servers with schedules tied closely to server maintenance windows. The K1000 offers intuitive search capabilities and views that allow administrators to quickly filter through large numbers of updates and easily track deployment status. It also provides detailed summary data on Dell updates deployment progress and status. This allows administrators to quickly confirm updates have rolled out successfully and that systems are in compliance, and identify and remediate any systems where updates have failed. 9/17/2018 6

Dell KACE: The appliance difference
Software Suites vs. Extensive configuration Multiple licenses and hardware to buy and configure Pre-integrated Easy to install and manage Faster deployment Plug-n-play architecture gets you up in a day Lengthy deployments In-depth customization needed to get started Reduced costs Web based training No additional professional services required Extensive training Requires lengthy offsite sessions Costly maintenance Expensive to support and maintain Simplified maintenance Automatic updates and back-up KACE Appliances are pre-integrated which means: Bundled, dedicated server appliance Less infrastructure for you to configure and manage Faster Deployment Can be plugged into an existing network and immediately begin functioning Rapid setup via an intuitive Web-based console Reduced Costs No additional hardware costs or license fees No incremental professional services required Train on-line in hours with no travel Simplified Maintenance One-click system upgrades Automatic maintenance tasks, such as nightly backup

KACE streamlines systems management
Comprehensive Full PC , server and mobile device lifecycle management Benefit: Platform provides solutions for all the common IT tasks system administrators encounter Easy-to-use Simple, Web interface is easy to learn and use Benefit: Monitor and manage systems from any device with a Web enabled browser Affordable Low total cost compared to software-only solutions* Benefit: Nothing else to buy or configure speeding your time to value *Source EMA 2011 KACE Appliances are comprehensive – they provide solutions for all the common IT tasks needed to manage PC’s and Servers. KACE software has been designed so that it is easy to use – you are never more than 2 clicks away from the key functions you need to use. And, it is easy to use so that training can be completed without leaving your facility – jump start training is online and takes only 4 hours, so you can manage your current work load while getting your KACE Appliances up and running KACE Appliances are affordable with a low total cost of ownership compared to software only solutions. Don’t take our word for it, just look at the Analyst whitepaper on our Web site that details the price advantage KACE has over several major competitors: “Best Practices in Lifecycle Management: Comparing KACE, Altiris, LANDesk, and Microsoft SCCM”

Comprehensive end-to-end systems management
“Dell KACE has made significant strides in improving functionality to achieve a comprehensive solution on par with Altiris, LANDesk and Microsoft SCCM in critical disciplines, while at the same time managing to actually reduce the cost of its management solution.” Steve Brasen, EMA Analyst Systems Deployment: Centralized management and automation for efficient OS deployment and maintenance Systems Management: Complete systems inventory, application deployment, patch management, service desk and security solution Mobile Management: Complete mobile device inventory, application management, profile management, security and reporting solution KACE Appliances cover the majority of tasks that an IT manager needs to perform for their work. They are fully integrated – there is nothing additional required to buy to get started. No additional hardware. No additional software. The systems deployment appliance has all the features you need to image and deploy new software to appliances. Key features like K-imaging help minimize the size of system images helping reduce the time needed to image a new system by just sending out the changes in images. Granular file level migration means that you can migrate just the user settings and files that you need to – and avoid the time of moving personal music or movie files. The systems management appliance has all the features you need to manage systems on a day to day basis. The K1000 patching function gives administrators the flexibility to implement the patch management process that fits their environment best. Administrators can choose to download only the operating system and application patches relevant to their network, eliminating the need to manage patches that are not applicable. And with integrated inventory and service desk, the time to resolve problems can be greatly decreased. K3000 Mobile Management Appliances deliver mobile device management capabilities that help organizations manage, deploy applications and implement security policies for tablets and smartphones.

Easy-to-use, so faster to value
63% of KACE customers report they deployed the appliance in less than one week* Plug and play: Auto discovers everything on your network – hardware and software Integrated: Unified view of all your systems enables you to quickly identify and remediate issues User-centric design: Enables IT administrators of all levels to minimize time spent on routine tasks * Source: KACE Annual Customer Survey, November 2012 The KACE appliance goes to work as soon as you plug it into your network – it auto discovers everything that is connected and inventories all your hardware and software giving you a complete picture of what you have. Because all the KACE modules are integrated in one Web interface it is simple to see the configurations of all you systems, what software and versions they are using, which systems are patched and which need support. In short, KACE makes it easy to view the status of all your clients and servers. The focus of KACE software is usability. With experts in UI design, KACE software has been developed so that you are no more than 2 clicks away from important functions. This allows you to act on what you need to quickly, saving you time.

Affordable for organizations of all sizes
Rapid ROI – 80% of KACE customers see ROI in just six months* Scalable: k managed nodes per appliance Low TCO: All-in-one appliance includes hardware and software – nothing else to buy Right Sized: Three appliance configurations allow you to match the appliance with your needs * Source: KACE Annual Customer Survey, November 2012 KACE appliances scale from 100 to 20,000 managed nodes per appliance. If you need to manage more systems – just add another appliance. If you need to manage systems in remote locations, KACE’s remote replication technology let’s you use local computing resources as a proxy to manage systems in other building or other states as easily as if they were right next door. KACE leads in TCO – with integrated software and hardware there is nothing extra that you need to buy – no modules to add on, no added hardware. This makes KACE a plug-and-play solution. Because it so easy to use, 62% of KACE customers realize an ROI on their investment I just 6 months! Right sized – there are three appliance configurations available to meet you needs whether you manage 500 systems or 100,000 there is a KACE configuration that can fit your needs.

Increase Power Savings Optimize Software Licensing
Key ROI drivers Increase Power Savings Reduce Security Risks Save Time Optimize Software Licensing Streamline common tasks such as patching, systems imaging and redeployment What used to take hours can now be done in minutes, freeing resources Complete software inventory and license metering Save money through effective license management, avoid penalties Scan, patch and ensure standard configurations Minimize system vulnerabilities to secure your network, reduce downtime Enforce power management profiles for all of your systems Shrink energy costs, minimize your carbon footprint Improve Employee Productivity Enable anytime, anywhere, any device productivity and BYOD Improve efficiency and reduce mobile device capital costs Dell KACE Appliances deliver quick ROI Save Time - Dell KACE Appliances are all about saving you time by streamlining the day to day tasks that make up much of your day. From patching and systems imaging to software distribution and service desk, it’s all integrated in the appliance. What used to take hours to do manually, now takes just minutes freeing up your time to work on more strategic tasks. Reduce Software Licensing Costs – organizations typically have a difficult time locating and managing all the software they purchase and install. Through the appliances software agents, you receive a complete and detailed inventory of all software installed on your systems. This information allows you to make decisions on how best to allocate or reallocate software across your organization, and ensure compliance to avoid fines. Reduce Security Risks – scan and patch all your systems on a routine basis so that you can be assured that your systems are protected against the most recent malware. KACE Appliances automatically download patches as they become available for a wide variety of applications so that they are available when you decide to distribute them to protect your systems. Eliminate downtime required to repair affected systems. Power Savings- often power savings alone can justify the cost of a KACE Appliance. With simple scripts you can select systems and determine which ones and when to power down. Since, according to EMA associates, the typical PC consumes up to $150 in power per year, turning off systems at night, over weekends or over the summer (as is the case for schools) can result in great savings.

Dell KACE advantages for Dell shops
Configuration Services Warranty Integration Automated Dell Software and Driver feeds Dell Open Manage Dell driver and BIOS updates imported daily, direct from Dell Update Server Keep endpoints up-to-date with latest systems drivers to ensure compatibility Links with Open Manage to offer hardware monitoring for all datacenter assets Ensure IT infrastructure health at all times by proactively handling critical hardware events Complete warranty information on systems within the KACE console Monitor warranty compliance and address warranty service needs Develop and export your images to the Dell factory to deploy on new systems Save time and money by letting Dell do initial systems imaging While fully supporting heterogeneous operating systems and all computing platforms, Dell KACE Systems Management Appliances also offer specific features that make systems management even easier for organizations with Dell PCs and servers. Direct driver feeds, Dell’s OpenMange integration, and warranty information integration drive systems management productivity to a whole new level by liberating your organization from tedious IT tasks. The KACE K2000 Deployment Appliance now automatically imports Dell software drivers directly so that the latest drivers are always available. This minimizes the need for IT managers to hunt for drivers on the internet, saving them time and ensuring the appropriate driver is available for OS deployments. IT managers can easily control which drivers they want to import and implement through a simplified, web-based interface Dell provides regular BIOS and device driver updates for Dell client and server systems. The KACE K1000 Management Appliance integrates with the Dell OpenManage Client and Server Update Services to provide administrators the ability to implement policies for applying the Dell update packages easily and flexibly across all their Dell Windows systems. The K1000 Management Appliance fully integrates with Dell warranty information. Dell shops no longer need to hunt down warranty information since it is seamlessly integrated into the UIs. IT administrators can easily see the shipping and warranty details of their Dell hardware. This feature allows IT administrators to ensure warranty compliance and address warranty service needs. The combination of Dell Configuration Services and the K2000 Deployment Appliance allow you to manage your Dell PC master images seamlessly between the Dell factory and your own environment. Custom images can be managed locally and shared with the factory. This ensures that when new PCs are ordered via Dell.com premier Web pages, or current PCs are reimaged, the specific image needed is delivered directly to you from the factory on the machine, ready to go.

Dell KACE: More than just great products
Training Support and maintenance ITNinja℠ community Rapid: Hours, not weeks Customized: Based on your needs Web-based: Remote and recorded Ongoing: Continuing education Responsive: Web, and telephone Online: FAQs, forums, training videos Complete: Upgrades and patches Integrated: Support tab in appliance UI Dynamic: Leading product-agnostic system administrator community Accessible: Direct from the KACE Appliance Best practices: Application packaging scripts KACE not only provides products that are easy to use and affordable, but extends those principals to training and support. For instance we don’t require weeks of expensive, one-size-fits-all training in some far off classroom, but rather provide rapid, customized training directly over the web. We also offer free on-going web-based education. Support and maintenance is another great example. With KACE you get personal attention via Web, and Phone support. With the KACE appliance-based approach we’ve actually built support directly into the appliance and can easily support and update the appliance remotely. Lastly we stand by our products with a hardware and software warranty.

K Series models Dell KACE K1000 Management Appliances
Dell KACE K2000 Deployment Appliances Capacity K1100s* K1100s-ADV* K1200s** Recommended max managed nodes 1,000 3,500 20,000 Storage 1 TB 1.5 TB 1.8 TB Capacity K2100s* K2100s-ADV* K2200s** Recommended max managed nodes 1000 3,500 10,000 Storage 500 GB 1.5 TB 1.8 TB Dell KACE K3000 Mobile Management Appliances Capacity K3100s* K3100s-ADV* K3200s** Recommended max managed nodes 1000 3,500 10,000 Storage 500 GB 1.5 TB 1.8 TB *Node-based licensing **Appliance-based licensing There are K series appliances each with three versions designed for small, medium and large organizations. Although the hardware for the ADV and K1200/K2200 appliances are similar, they are sold differently. The K1100 ADV/ K2100 ADV are sold by the managed node while the K1200 / K2200 are sold without node limitations. This enables mid sized organizations that are growing and need the advanced features of the more powerful appliances a way to purchase those.

Capabilities available by operating system
KACE Appliances are designed to fulfill the needs of everyday systems management tasks. This chart is an easy way to determine which Appliance meets your needs. Most customers manage the full lifecycle of systems so they buy both Appliances.

Dell KACE Appliances and today’s challenges
Solutions for many common IT challenges Software license compliance and metering Patch management BYOD SCAP scans and FDCC configuration compliance System imaging/user state migration Power management Security audit and compliance enforcement Win 7 migration Windows 8 support Practical ITIL implementation Mobile device management The list goes on. . . KACE Appliances simplify the big initiatives you have to deal with today. From software management tasks like automating migrations to Windows 7 and streamlined patching to endpoint security tasks such as identifying and remediating compliance issues, KACE has a solution for you.

Latest release of the K1000 Appliance
Enhanced K1000 Appliance version 5.4 Helps organizations improve endpoint security and achieve regulatory compliance through expanded visibility and audit trail capabilities Support for new operating systems Windows 8 - x86, Mac OSX Mountain Lion, Ubuntu Linux, SUSE Linux and Windows Server 2012 Enable IT to better manage clients and servers running latest operating systems Expanded functionality Enhanced reporting for deeper understanding of assets New machine inventory APIs for unsupported platforms Optimized patching allows IT to more efficiently deploy patches in complex environments Windows 8 x86 tablet management The K1000 is our flag ship product and as it matures, we are deepening our feature set to focus on enhancing our capabilities in key areas. In the v5.4 release we have; Added support for 5 new Operating Systems (Win 8, Mountn Lion, Ubuntu, SUSE, Win 2012) 9 major features ~700 fixes / updates making this a highly stable and robust release Available in 10 languages and 110 countries WW! This is the first time we’ve offered K1 in all languages at once. Reporting is one of those areas that we get constant requests for more freedom in output. We added more flexible reporting that gives managers tools to better analyze tehir IT infrastructure. Now they can develop reports that compare multiple variables rather than just a linear report. Pricing - $8,900 w/100 nodes No change to pricing Multi-object reporting wizard The new release will upgrade from linear reporting to multi-object reporting that offers more powerful insights into the state of the IT infrastructure. The new feature allows IT administrators to report on multiple criteria thereby allowing them to view insightful correlations between different aspects of the IT infrastructure like patching schedules, software versions, hardware etc. Users can view reports that provide a 3-dimensional view of the IT infrastructure and can select the dimensions from a simple drop down menu. Machine inventory API The K1000 offers a new machine inventory API that allows it to inventory, track and asset manage endpoint that run unsupported operating systems. For those systems where the KACE agent cannot be deployed the API allows the inventory information to be scripted at the endpoint, and push it on to the K1000 by uploading the generated XML file over a secure, authenticated and authorized HTTP connection. This allows IT organizations to view, track, reort on and asset manage all IT assets from a single web-based console. (Agentless nodes that are managed will not be charged for). On-demand patch optimization On-demand patch optimization allows the IT organization to selectively download patches on a need-to basis. This allows IT to support complex and diverse environmets with multiple languages/OS versions without being limited by storage bottlenecks. This optimizes the patching process and makes it more efficient and scalable to broader OS environments. Note:- The 11G appliances will have 250GB storage and the 12G appliances will have 1TB storage(1.5 on K1100-ADV, 1.8TB on K1200). Automated agent updates The new release automates the process of downloading agent updates to the K1000 server thereby enabling IT administrators to keep endpoints up-to-date in a reliable and scalable way. Keeping the agents up-to-date is the first step toward implementing and maintaining security compliance. One-click agent updates allow IT organizations to easily download and push out agent updates to end-points. Configuration History The K delivers the ability to track configuration history of edits to endpoint configurations including, creations, deletions and information on who, what and when. This provides a complete audit trail which is an essential requirement to satisfy regulatory compliance requirements. Ticket archiving The ticket archiving feature allows archiving K1000 service desk tickets for compliance audit and other purposes. Users can configure the setting to turn the feature on or off and can specify how long the tickets should be retained before they can be deleted. KB rating With the new K release users can rate knowledge base articles for usefulness. Articles can be viewed in the order of usefulness ot views. This allows user to collaboratively rank articles for usefulness thereby enhancing the user experience with the portal. Unlimited custom field The new release allows unlimited custom fields in the K1000 service desk tickets and also supports new additional field types. This improves the ability to customize the service desk thereby enabling the support organization to serve users more effectively. Secure POP support The K supports the secure POP standard (used by gmail for example) thereby broadening the coverage for trigerred service desk ticket creation.

Dell KACE Nearly 7,000 global organizations rely on Dell KACE Appliances Dell acquired KACE in 2010 Recognized for innovation and excellence Gartner Magic Quadrant for PC lifecycle management tools Editor’s Choice, 2010 Top 10 Products VMWorld 2008 KACE is one of the fastest growing system management companies in the market today. As part of Dell, increased the number of customers to nearly 6,000 since being acquired and about 89% of our customers renew every year. KACE is recognized as a visionary by Gartner in their “PC Lifecycle Management Tools Magic Quadrant” with our appliance approach to systems management.

Hear what Dell KACE customers have to say
Without KACE we would have had to hire two or three more people in the IT group. 80% of KACE customers report the appliance paid for itself in less than six months* Michael Williams Director IT Dexter Southfield Schools 63% of KACE customers report they deployed in less than a week* The KACE Appliance literally saves me hours a day. 78% of customers rate KACE extremely high in customer satisfaction* Ron Marshall Desktop Support Manager TechSoup Global You need only visit the Customer page on KACE.com to see and hear what our customers have to say about the time and money they save with Dell KACE Appliances. From simple deployment and training to an easy-to-use tabbed web-based interface, KACE Appliances have been designed to be immediately productive and provide a swift return on investment. *Source: KACE Customer Survey, November 2012

Next steps Watch a live demo Try it free ROI Contact us!
See how easy KACE Appliances are to setup and use in a live Webcast Try it free Download a KACE Appliance and use it in your environment ROI Step through a personal ROI assessment with one of our experts Contact us! Phone: (877) MGMT-DONE/(877) We offer live demos at every week 11 am Central Time Tu / Wed / Th! Sign up and watch one and have your questions answered by one of our system engineers. The best way to understand the ease of use and comprehensive functionality of the KACE Appliance is to try it for yourself. You can easily download an appliance from the site and begin to use its functionality free for 30 days. Learn how much money you can save with KACE, many people find that it pays for itself. Find out how by calling one of our experts who can walk you through a personal ROI assessment

The best IT decision I’ve made in years.
Keith Goodman Chief Technology Officer Cancer Research and Biostatistics One year from now, if you surveyed all of your customers from the prior year, how would you feel if they reported that you helped them make “The Best IT Decision in Years”? As a Dell sales maker or a Dell channel partner, you’d be ecstatic. You would have truly differentiated yourself and built a lasting customer relationship. That’s the potential that Dell KACE Appliances hold for you and for your organization. Let me explain how everything we do is geared toward making Dell KACE that best investment. 22

Thank you Your address

Appendix 1 Solutions Enabling BYOD Green IT – Power Management
Software License Compliance Win 7 / Office 2010 Migration The following are slides on individual solutions.

Enabling BYOD Secure corporate content:
Protect corporate data on personal devices Track security policy adherence Revoke access privileges on violation Remove all corporate content when employee leaves or device is lost Support BYOD in a scalable way: Reduce support calls with user self-help Save IT administrators time by enabling users to enroll devices, download applications and view inventory Segregate personal and corporate content: Separately control corporate content Being unaware of what software is installed and being used within your organization can result in multiple layers of exposure, both fiscally and from the standpoint of overall network security and control. Understanding the correlation between license agreements and installed software is critical, as is the knowledge of unauthorized programs, including games and peer-to-peer programs, which can wreak havoc across an entire network. Manually completing internal software audits for compliance is difficult and time-consuming for a variety of reasons, including lax or changing vendor policies that can be confusing and complex, a disconnect between procurement and the IT department that leads to inappropriate use, or the presence of unauthorized software. The Dell KACE K1000 Management Appliance is designed to save you time and your organization money by easily and comprehensively providing software asset inventory and utilization information that helps ensure license compliance and helps minimizes negative exposure and expense. Software license compliance is a solution composed of a number of activities including: Device Discovery automatically provides a complete listing of all the devices connected to the network. It allows administrators to identify devices that have managed software assets installed Software Inventory provides a comprehensive and real-time view of installed applications helping ensure that organizations have visibility into which applications are installed on which systems. Reporting and Dashboards provide comprehensive capabilities that help identify and address potential problems, and assist to provide proof of license compliance in the event of a software audit. Software Distribution helps provide for centralized deployment or removal of applications, making it easier for organizations to stay within the terms of their licensing agreements with a minimum of time and effort Software Metering provides detailed usage information that helps enable effective license harvesting and reallocation or retirement of unused licenses. Windows, MAC and Linux Support allows software licenses for multiple platforms to be managed from the convenience of a single administrative console.

Green IT – Power Management
Develop and enforce power management: A wizard-based interface makes creating power policies simple without the need for complex scripting Wake on LAN: WoL enables IT staff to easily configure, schedule and WoL commands to power up PCs and Macs Power management reporting: Predefined and custom reports ease the confirmation of savings from power management policies The average desktop consumes $150 of power per year* Green IT or power management is a big deal these days. Since they typical PC consumes about $150 of power per year, turning these off at appropriate times can save you a lot. In fact, a number of KACE customers have saved so much on power, they have paid for their KACE Appliance. Using our wizard interface it is simple to develop a power profile for any system or groups of systems that let’s you turn them off at night, over weekends or over the Summer. Powerful Wake-on-LAN capabilities simplify the task of managing, configuring and scheduling remote systems –saving you time because you don’t have to physically visit a system to turn it on to make changes – all this can be done remotely. * EMA: “Energy Eco-nomics” – Best Practices in PC Power Management, Steve Brasen, September 2011

Software License Compliance
License overpayment: Develop a complete and current inventory of all software licenses and types by machine so you know what you have Software metering: Harvest and reallocate licenses to ensure compliance with number purchased Reporting and audits: Easily provide reports for internal and external audits for all your Windows, Mac and Linux systems Inventory Asset management Software distribution Reporting Being unaware of what software is installed and being used within your organization can result in multiple layers of exposure, both fiscally and from the standpoint of overall network security and control. Understanding the correlation between license agreements and installed software is critical, as is the knowledge of unauthorized programs, including games and peer-to-peer programs, which can wreak havoc across an entire network. Manually completing internal software audits for compliance is difficult and time-consuming for a variety of reasons, including lax or changing vendor policies that can be confusing and complex, a disconnect between procurement and the IT department that leads to inappropriate use, or the presence of unauthorized software. The Dell KACE K1000 Management Appliance is designed to save you time and your organization money by easily and comprehensively providing software asset inventory and utilization information that helps ensure license compliance and helps minimizes negative exposure and expense. Software license compliance is a solution composed of a number of activities including: Device Discovery automatically provides a complete listing of all the devices connected to the network. It allows administrators to identify devices that have managed software assets installed Software Inventory provides a comprehensive and real-time view of installed applications helping ensure that organizations have visibility into which applications are installed on which systems. Reporting and Dashboards provide comprehensive capabilities that help identify and address potential problems, and assist to provide proof of license compliance in the event of a software audit. Software Distribution helps provide for centralized deployment or removal of applications, making it easier for organizations to stay within the terms of their licensing agreements with a minimum of time and effort Software Metering provides detailed usage information that helps enable effective license harvesting and reallocation or retirement of unused licenses. Windows, MAC and Linux Support allows software licenses for multiple platforms to be managed from the convenience of a single administrative console.

2012 is the time to begin Win 7 Migration
End of support is driving change NOW! 2011 2012 2013 2014 Windows XP Extended Support Office 2003 Extended Support Office XP Extended Support Typical Office Migration 14 – 18 months Typical OS Migration Cutting it right down to the wire – start end of Q1 Typical Office Migration 14 – 18 months Typical OS Migration Allowing for some slippage – need to start NOW! IT just never fully adopted Vista over XP with reports showing that 50 to 80% of businesses staying with XP. The compelling issue for migration is that support for XP will run out in 2014 and many will want to have completed their migrations far before then. With the typical Windows 7 roll out taking 14 to 18 months and the expected rollout of Office 2010 expected to take just as long, we expect to see the vast majority of companies migrating in 2011 through 2012. In our October 2010 survey of IT managers only 7% of respondents have fully deployed Win7 which is up from 1% in our January survey And 38% have partial rollout vs. 15% in January 2010 4% have fully deployed Office 2010 with a whopping 52% not even deployed to test machines 60% indicated they will roll out Office 2010 in 2011 and 2012.

KACE Appliances automate Windows 7 migration
KACE Appliances include the tools you need to ensure a successful migration Inventory Readiness Initial OS Deployment User State Migration Software Distribution Patch Management Asset Management Dell KACE Appliances help optimize the process of migrating to the Windows 7 operating system through easy to deploy and use appliances. The KACE appliance-based approach saves you time and money through a solution that helps facilitate tasks such as user state migration, operating system deployment and application distribution, helping speed the move to Windows 7 and minimizing end-user downtime. Upon successfully completing a Windows 7 migration, KACE appliances can assist to provide PC lifecycle management including patch and configuration management, providing even more potential savings. KACE recommends a 7 step process to methodically migrate to Windows 7. The appliances themselves assist with such tasks as readiness assessment, OS deployment and software distribution, and patch and asset management- system wide. The K1000 is used to assess your systems’ readiness by providing you with a complete inventory of what software and hardware you use. Armed with that information, you can determine which of your applications are compatible and which may need remediation so you can plan for those development tasks long before you purchase new hardware. Once you are ready to migrate, the K2000 simplifies the process of OS imaging and distribution along with user state migration. Finally, once the migration is complete, the K1000 inventory capabilities enable you to audit your systems to ensure that the appropriate software was installed on the desired systems and you can establish a regular schedule of patching and updating.

Appendix 2 Other Dell Offerings

Dell KACE and Dell AppAssure
Unified Data Protection and Systems Management Reduce amount of backup data Maximize disk space Help cut network costs Identify machines in your environment that are not protected with the K1000 and protect them with AppAssure Push AppAssure software updates automatically

Dell KACE and Dell Data Protection and Encryption (DDP|E)
Improve visibility and protection of data assets Centrally manage software patching processes, port controls and encryption policies Achieve software license compliance Manage and protect system configurations DDPE and KACE solution sheet: What does this mean for IT administrators? Significant time savings: IT admins can automate manual processes to ensure all necessary actions and updates are occurring Cost savings: reduces expenses associated with travel to individual systems and locations, avoid fines for lack of compliance, frees up server for companies that were using one for KACE and one for Deep Freeze Increased security: discovery and immediate removal of rogue software, patching can be automated to provide on-going protection of end user PC’s and MAC’s, even those used by multiple people One console/single pane of glass for all systems management,

Dell KACE and Dell OpenManage Essentials
Unified server and client management Centralized inventory and management of data center assets Control heterogeneous configurations Keep systems, drivers and firmware current Maintain security via patch and configuration management Perform system monitoring and fault resolution OME and KACE solution sheet: Dell KACE is an established leader in the client management space and OpenManage Essentials offers comprehensive sever management capabilities for Dell servers. Now Dell KACE and OME integrate to offer a seamless and uniform system management solution for laptops, desktops and servers alike. Discover, track and take inventory of all data center assets, manage configurations across all systems, assess, monitor and remediate vulnerabilities and report on assets and activities, all from a single easy-to-use web-based console that can be accessed from any system on any platform.

Dell KACE and Dell SecureWorks
Reduce time-to-security via expert assessment Enhance compliance for greater efficiencies Enforce stronger security leveraging proven solutions Streamline operations with combined systems management and security services Accomplish effective endpoint protection Reduce day-to-day security tasks SecureWorks and KACE solution sheet: Works-solutions-sheet.ashx Dell KACE and Dell SecureWorks provide security and compliance solutions for organizations to help them address internal and external vulnerabilities while simplifying IT systems management, reducing costs and increasing efficiencies. Dell KACE solutions make it easier to achieve compliance and manage IT assets organization-wide by enabling effective management and control of network endpoints, including desktops, laptops, servers and other connected devices. Dell SecureWorks offers a complete suite of information security services, from security and risk consulting services to 24x7x365 monitoring and reporting capabilities, and emergency incident response. Together they help organizations develop stronger, more efficient security programs.

Dell KACE and Dell SonicWALL
Network protection from the outside in and inside out Improve security from network perimeters to endpoints Increase productivity through minimized downtime Enable dynamic network visibility Ensure simplicity without sacrificing security and performance

Appendix 3 Partners The following are slides on individual solutions.

Dell KACE remote management and recovery capabilities with Intel vPro
Enable administrators to manage systems without having to be physically present Manage offline systems starting with vPro AMT 7.0; admins can discover, group, provision and control systems even with no agent running Force systems into recovery mode to save files and re-image systems remotely Decrease the time needed to resolve PC issues with remote diagnostics The KACE K1000 uses software techniques to manage & configure remote PC clients which require a software management agent to be running on the remote PC client. If the remote agent is not present the communication channel to the remote system is lost. This can be caused by multiple conditions like system being switched off, system failing to load network driver etc. In this state it is necessary for an engineer to physically be present in order to rectify the issue. If the PC client is geographically remote then this results in high travel costs and longer time to resolution. With Intel vPro support the K1000 can be configured to take full control of the remote PC even in the absence of the management agent. The Intel vPro technology on the remote PC allows the K1000 to take full hardware control of the PC thereby allowing IT administrators to address hardware issues remotely without having to fly out an engineer.

Integrated remote collaboration with Bomgar improves customer satisfaction
Support Organization End-User Initiate support session from within K ticket Initiate support session from ticket confirmation All session transcripts saved within K1000 ticket Survey to measure and track customer satisfaction Remediate from within the K console Bomgar’s integration with Dell KACE allows a support organizations to enage with end-users in a collaborative fashion from within the K1000 console. It allows support representatives to launch a secure remote support session directly from the Service Desk and Inventory modules to immediately begin remotely diagnosing and resolving a problem It also allows end-users to initiate remote chat sessions by simply clicking on the confirmation link in the K1000 tickert . All session details and chat transcripts are saved in the ticket so users do not have to spend time briefing support technicians who subsequently work on the tickets. Bomgar’s customizable surveys help measure customer satisfaction in a quantifiable and actionable way. And finally The integration with system management allows IT support staff to initiate remediation procedures from within the K1000 console.

Desktop security and configuration compliance with Dell KACE and Faronics
Automate manual processes to ensure actions and updates are completed quickly Reduce travel expense associated with remote system maintenance Avoid fines for lack of compliance Enable single server hosting for both applications Discover and remove rogue software Automate OS and application patching for PCs and Macs Streamline systems management functionality via a single console More easily patch machines, deploy software and enforce policies to meet standardized configuration requirements. a quick look at the benefits of the Bomgar integration: It significantly Improves service quality through integrated remote collaboration capabilities and user self-service features. The custo,izable surveys allow for measuring and tracking custo,er satisfaction. This improves First Contact Resolution (FCR) and Mean Time to Resolution (MTTR) thereby improving IT service quality which in turn result in reduced employee down-time. Results in money savings by avoiding travel costs Also According to Gartner1, labor costs represent 80 to 90% of total support costs. Moreover Level 2 and Level 3 support staff costs are significantly higher than Level 1 support staff. So companies can save significantly by maximizing the number of issues resolved by Level 1 staff. Bomgar integration increases the first contact resoltion percentages resulting in optimization of IT support costs thereby saving money for the organization. And finally Most organizations today have a distributed structure with remote offices spread out across geographies. With Bomgar integration support staff can remotely log into systems to diagnose and remediate issues. IT administrators can trouble shoot remote clients without having to do a desk visit thereby saving them time and money allowing them to spend time on more strategic projects.

Appendix 4 Customers

Dell KACE in Business Services
“ Now with the KACE Appliance we have our field machines checking in and the installs just run in the background. That’s a huge cost savings.” – Daralyn O’Connell, IT Support Manager, SeatonCorp Business services companies must deal with increasing complexity in outsourcing while enabling efficiencies across their business, all with limited IT resources. With Dell KACE Family of Systems Management Appliances, business organizations can meet and overcome these challenges. "I now spend five hours a week monitoring and validating what the KACE Appliance has done, where previously I might have spend hours a week to perform the same functions." - Vince Fernandes, IT Manager, Decarolis Direct Taken from KACE Tribal Knowledge, May 2009 Benchmark Group completed the relocation of their entire company with KBOX. After only 48 hours, the KBOX Systems Management Appliance saved Benchmark from walking all over the new 75,000 Sq. Ft building and inspecting each machine for proper connection. The administrator was simply able to query all computers and immediately see what was missing. Quote: “I spent more time reading the total KBOX manual than it I spent getting the KBOX set up” says Chris Blake at Benchmark Group. - St. Ives, a printing company in the UK, moved from LANDesk to KACE in the summer of They were frustrated by upgrade costs, support and maintenance costs of LANDesk. One of the primary drivers was an information security management system (ISMS) standard. Part of the certification revolves around having a good asset and inventory. St. Ives not only passed their certification after deploying KACE, the auditor was so impressed by the KBOX that he has said that normally the recertification would take 3 days each 6 months but with the KBOX he will only have to take 1 day. See More Customers at

Dell KACE in Education “ The thing I like best about the KACE Appliance is its simplicity. It has a very easy learning curve. We got the appliance, hooked it up, did our discoveries and we were off and running.” – Peter Perez, IT Operations, Battle Ground Academy Educational institutions from K-12 to higher education face pressure to increase efficiency without sacrificing educational quality. Meanwhile wireless technology and security concerns continue to make their task even more complex. With Dell KACE Family of Systems Management Appliances, educational organizations can meet and overcome these challenges. "The KACE Appliance has saved us an immense amount of time. To think about one site that has several hundred computers, and then to have to manually go and see what programs need to be installed, or try to run Windows updates- to get them up to speed (without the KACE Appliance) would have taken an extra year. It would have been an outrageous amount of time without the appliance." - Rich Battin, IT Support Services, Academy School District 20 See More Customers at

Dell KACE in Financial Services
"Immediately after deploying our KACE Appliance we began reaping benefits that we long wanted with our other software solution, but simply were not able to achieve. Along with being easy-to-use and offering incredible time savings with the tasks that we perform each day, we found the KACE Appliance to be incredibly flexible and reliable." – Jeff Jones, Supervisor of Computer Operations, Allianz Global Risks US Insurance Company See More Customers at

Dell KACE in Government
“ Our KACE Appliance saves the city several thousand dollars every month.” – Mike Lambert, Network Technician, City of Franklin City, state and federal government organizations are faced with some of the most difficult security, regulatory and economic demands of any organization. Meanwhile expectations of responsiveness, efficiency, and accountability are rising. With Dell KACE Family of Systems Management Appliances, government organizations can meet and overcome these challenges. "The thing I appreciate most about our KACE Appliance solution is that it saves our IT team a tremendous amount time and that translates to a great deal of money." - Rick Harrison, MIS director at the City of Columbia See More Customers at

Dell KACE in Healthcare
“ The KACE Appliance has this unlimited potential – there seems to be nothing you can’t do with it.” – Stacy Reed, Senior Desktop Engineer, Renovis The pressure on the healthcare industry to reduce costs, adhere to government regulations such as HIPAA, and raise the quality of services, all with a limited IT budget, are daunting. Learn more about how other healthcare organizations leverage the Dell KACE Family of Systems Management Appliances to meet and overcome these challenges. "The KACE Appliance handled our large, complex infrastructure with ease. We crunched the numbers and found the KACE Appliance had a one-year ROI of half-a-million dollars and had paid for itself in less than three months." - Steve Wagner, Senior Microsoft Engineer, Mercy Medical Center See More Customers at

Dell KACE in High Tech “ Saving time is saving money – that’s the #1 thing.” – Tim Suttle, Director of IS Infrastructure, TechSoup Global High Technology companies must deal with increasing complexity in outsourcing and integration while enabling collaboration across environments, all with limited IT resources. With Dell KACE Family of Systems Management Appliances, high tech organizations can meet and overcome these challenges. "The whole infrastructure is now much more stable and we know it’s 100 percent patched. We initially anticipated a return on investment in less than 12 months, but now I think we’ll beat that." - Maurice Daly, Chief Information Officer, KN Networks Taken from KACE Tribal Knowledge, May 2009 Lumension has the top patch feed solution in the country. They use KACE to manage their internal PC’s. Bomgar is an industry leading remote control appliance solution that was recently named as a Cool Vendor in IT Support along with KACE. They use the KBOX to manage their internal machines. See More Customers at

Dell KACE in Manufacturing
“ The thing that sold me on the KACE Appliance was ease of deployment, and ease of doing maintenance and upgrades. It’s been a no-brainer for us.” – Lynne Sabuco, Manager of Client Services, Holland LP Cycle times, efficiencies and corporate governance are crucial in the manufacturing industry and expectations are rising, while IT budgets remain flat. With Dell KACE Family of Systems Management Appliances, manufacturing organizations can meet and overcome these challenges. "Our decision to move forward with KACE has dramatically increased our overall IT efficiency. Our IT focus shifted from worrying how to maintain all these systems to focusing on the solution." - Eric Hart, end-user computing manager at PING "The KACE Appliance has prevented us from having to hire two additional people in the IT department. The appliance has more than earned its keep. We will continue to see additional benefits from using KACE ." - Lynne Sabuco, Manager, Client Services, Holland Company LP See More Customers at

Dell KACE in Retail “ I would absolutely recommend KACE Appliance to any size organization. It’s going to save you lots of time and money down the road.” – Jason Cummins, IS Services Manager, Jordan’s Furniture Retail organizations must constantly differentiate while decreasing costs, all on a limited IT budget. Learn more about how other retail organizations leverage the Dell KACE Family of Systems Management Appliances to meet and overcome these challenges at kace.com. "Once the solution is out in the field and running it’s pretty much self-managed. That’s one of the reasons we like the Dell KACE Appliances so much." - Donovan Petersen, IT Manager, Peterpans Adventure Travel Taken from KACE Tribal Knowledge, May 2009 - Barbara’s Bakery calls the KACE Help Desk Module a “godsend.” Prior to the appliance, user satisfaction rating for help desk responsiveness hovered between 1 and 2 out of a possible 5. After the implementation of the appliance, the grade is consistently between 4 and 5. Not only are the users happy because their problems are resolved quickly, but it makes a huge difference to the IT staff who feels good about the work they are doing. See More Customers at

Sample Dell KACE Customers
(Cumulative customer slide) KACE customers can be found in every industry vertical and range in size from 100 managed systems to over 20,000 managed systems. KACE customers are primarily mid-sized organizations, but also include departments from global 2000 organizations

Dell KACE EMEA Customers
“Before Dell KACE applying a critical security update could have taken a week to complete. With KACE, computers are updated in minutes.” Bridget Kenyon, IT Manager Robinson College Cambridge University

The Dell KACE Systems Management Appliance Advantage

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