1. Revitalizing Your ASC Network

2. What Is the Certified Service Center Program?
United effort to raise the level of professionalism in the service industry

3. Mission Promote positive service experiences
Establish service quality standards
Identify quality service providers
To consumers
To manufacturers and industry affiliates

4. History
What associations are behind the certified service center program?
Who developed the program?

5. Supporters Consumer Electronics Association (CEA)
Electronics Technicians Association (ETA)
North American Retail Dealers Assn. (NARDA)
Natl Electronics Service Dealers Assn (NESDA)
Professional Service Association (PSA)
United Service Association (USA)
United States Motorola Service Stations (USMSS)

6. Types of Service Centers
Consumer Electronics Service
Appliance Repair
Business Office Equipment Service
Computer Service
Satellite/Antenna Installation
Audio/Video Service
Communications Service
Mobile/12 Volt Service
Security System Service
Home Theater Installers (pending)

7. Requirements Facility service capability Code of conduct
Test equipment
Service and warranty policies
Management skills
Technical certification
Licensing, insurance and appearance

8. Manufacturer Supporters
DCCM Cellular
Electrolux
LG-Zenith
Flarion Technologies
Hitachi America
JVC
Kenwood Service Corporation
Microsoft
Mitsubishi
Motorola
Night Owl Optics
Panasonic Consumer Electronics

9. More Mfg. Supporters Parasound Products, Inc
Philips Consumer Electronics
Pioneer Electronics
Rostra Precision Controls
Samsung Electronics
Sharp Electronics
Soliloquy Loudspeaker Co.

10. More Mfg. Supporters Sony Electronics Inc. Sub Zero Manufacturing
Thomson Multimedia Inc.
Toshiba America Consumer Products
Whirlpool Corporation
Yamaha

11. Servicer Benefits Tells customers that quality is important
Increases perceived value of service
Bolsters customer confidence
Differentiates business
Increases customer base

12. Why get involved? Build a better service network
Identify the highest quality ASCs
Positive consumer service experience
Quality service strengthens brand loyalty
Fewer customer complaints
Reduced product returns

13. How can we Support CSC? Complete Manufacturer Support Statement
Encourage ASCs to become certified
Provide scholarships to select ASCs
Offer incentives
Stuff CSC brochures with warranty checks
Decide today how you will help the program succeed and then DO IT!

14. Questions & Answers