1. Mitel Networks SX-200 ICP Sales Training Terminology

2. SX-200 ICP Sales Training2 Definitions  LAN (Local Area Network)  Router  Firewall  Virtual Private Network (VPN)  Category-5 Cabling (CAT-5)  Internet Protocol (IP)  Voice Over IP (VoIP)

3. SX-200 ICP Sales Training3 LAN (Local Area Network) –Definition: Hardware and software (like a computer) that “interconnects” multiple devices such as computers, printers and fax machines. Can be “server-based”, or “peer to peer”. “Server-based” LAN’s use a separate piece of hardware and are more powerful. “Peer to peer” LAN’s employ one person’s PC to act as the server for all others, and are less powerful. PCs can slow down when you print, or send a file. –Benefit: Share files, printers, fax machines because all components are “networked” together through the LAN, thereby improving office efficiency and reducing overhead costs.

4. SX-200 ICP Sales Training4 Router –Definition: A router is a device or, in some cases, software in a computer, that determines where and when data information is delivered over the Internet. –Benefit: Share one high speed internet access line over a number of employees.

5. SX-200 ICP Sales Training5 Firewall –Definition: A device that puts a barrier between your LAN and the outside world, to prevent hackers from entering your LAN. With a firewall, only authorized users (i.e. your employees) can get into your LAN from the outside. –Benefit: Essential in today’s world. Many small businesses have had their websites sabotaged or data stolen from their LANs.

6. SX-200 ICP Sales Training6 Virtual Private Network (VPN) –Definition: A “tunnel” in a firewall that allows road warriors and employees to access company files when they are out of the office — whether on the road or at home. –Benefit: Critical for road warriors, and increasingly popular for employees too. It means that employees can work at night, on weekends, in their sleep…

7. SX-200 ICP Sales Training7 Category-5 Cabling (CAT-5) –Definition: The type of cable required for most LANs, and for converged platforms (like the SX-200 ICP). Traditional key systems require only CAT-3 cable. –Benefit: Small businesses can run both their phone system and their computer network on one cable.

8. SX-200 ICP Sales Training8 Internet Protocol (IP) –Definition: A transmission protocol for data transfer, recently popularized by the Internet. It is quickly becoming the default protocol for all data and voice traffic -- both in the public network, and on the networks of individual businesses. –Benefit: Once all devices (phones, computers, PDAs) run on the same protocol, which will likely be the case with IP, then communications between devices (phones, computers, PDAs) becomes easier.

9. SX-200 ICP Sales Training9 Voice Over IP (VoIP) –Definition: The transmission of voice signals over the IP protocol. –Benefit: Applications that combine voice and data will be available to all businesses, including small businesses, once they adopt IP. Unified messaging. Voice dialing. Click to dial. Screen pops on incoming calls. Your computers and phones run off one cable -- not two. The voice signal can travel over the Internet, potentially saving long distance charges.