1. TECHNICAL PRESENTATION
CALLXPRESS
TRAFFIC ANALYSIS
SOLUTION

2. SPEAKER JOSE FRANCISCO RODRÍGUEZ EMEA Technical Support
Skype: jose_francisco_rodriguez
Tel:
Fax: 
Web:
JUSAN Telecommunications

3. CONTENTS CALLXPRESS SOLUTION WEB BASED CALL BILLING & TRAFFIC ANALYSIS
1. Introduction
2. Architecture
3. How it works
4. License
5. Prerequisites
6. Installation
7. Modules
8. Other Tools
9. PBX Drivers
10. Hotel
11. Cloud
12. Recall Integration
Hands-on Session
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4. 1
CALLXPRESS INTRODUCTION
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5. CALLXPRESS CALL ACCOUNTING SYSTEM WEB LOCAL /MULTI-SIDE
ONE OR MORE PBXs
SCALABLE
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6. ACCESS INTERNET BROWSER
Users may access the call billing server via web in order to create and view the available reports, without installing additional software
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7. PBX COMPATIBILITY AND ADAPTABILITY
PROTOCOLS AND DRIVERS FOR MOST PBXS
TCP Client / Server
V24
File
FTP Client / Server
XML
Etc.
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8. CALL CHARGING CALL CHARGING Multi-carrier Numbering Plans Prices
Time Bands
Week days
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9. SECURITY DIFFERENT USER ACCESS PROFILES USER SUPERVISOR ADMINISTRATOR
REPORTS
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10. REPORTS TYPES Chronological Organizational By Extension Hit Parade
Quality of Attention
Automatic Reports
Graphics
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11. ALARMS Email Duration, Cost Extension, Departament, Company No tickets
Caller / Called
Daily, Weekly, Monthly
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12. VERSIONS
CALLXPRESS MODULES
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13. 2
CALLXPRESS ARCHITECTURE
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14. Alarms , Automatic Reports Scheduler
ARCHITECTURE
SQL SERVER
CALLXPRESS
CALLXPRESS SERVICES
TOOLS
Backup
Retarif
Import
Export
PBX 1
CDRs
CDRs Collector
V24, TCP, FTP, etc.
PBX 2
CDRs
CDRs Process
PBX n
CDRs
Alarms , Automatic Reports Scheduler
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15. 3
CALLXPRESS
HOW IT WORKS
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16. CALL TICKETS RECEPTION
CDRs Collector
V24, TCP, FTP, etc
CDRs
CALLXPRESS COLLECT SERVICE
Site_n.TMP
‘n’ is the Site Number
Site_n.TXT
1 min
:59: :0200:00:
:26: :00:
:29: :00:
NOBUF_Site_n.TXT
* Historic raw data file for tracing purposes only
PBX 1
PBX 2
PBX n
Site_1.TXT
CallXpressProcess
will process CDR TXT files from CallXpressCollect
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17. CALL TICKETS PROCESS JUSAN Telecommunications
CALLXPRESS PROCESS SERVICE
Site_1.ACC
Site_1.TXT
Site_n.TXT
Site_2.TXT
Site_1.REJ
Pbx Driver
LF3
:59: :0200:00:
:26: :00:
:29: :00:
Fecha Hora Trunk Ext Dur Tel CallType Account …
DB CALLXPRESS
ACCEPTED
REJECTED
CDR TXT files from
CallXpressCollect
* ACC and REJ files are just for tracing purposes only
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18. * AUTOMATIC REPORTS AND ALARMS
SCHEDULED REPORTS
AND ALARMS
CALLXPRESS SCHEDULER SERVICE
Reports
Alarms
DB CALLXPRESS
* AUTOMATIC REPORTS AND ALARMS
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19. WEB PAGE JUSAN Telecommunications Firewall Port TCP 80 must be opened
Internet/Intranet
CallXpress
Firewall
Port TCP 80 must be opened
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20. INTERNET BROWSERS New CallXpress Web HTML5 compatible
* Silverlight Compatible Browsers
Edge and Chrome no Silverlight compatibles
New CallXpress Web HTML5 compatible
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21. 4
CALLXPRESS
LICENSE
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22. LICENSE LICENSE LICENSE LICENSE LICENSE Number of Sites (PBXs)
Total Number of Extensions
LICENSE
On-line (Internet)
LICENSE
Off line
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23. On-Line License Server
Client PC
On-Line License Server
License
Serial Number
Password
Serial Number
Password
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24. On-Line License Server
OFF-LINE LICENSE
Client PC
On-Line License Server
Off line License
Serial Number
Control Code
License Code
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25. 5
CALLXPRESS
PREREQUISITES
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26. IIS – INTERNET INFORMATION SERVICES
Activate IIS (Internet Information Services)
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27. IIS – INTERNET INFORMATION SERVICES
Activate IIS (Internet Information Services)
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28. IIS Internet Information Services
Checking
IIS Internet Information Services
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29.
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30. 6
CALLXPRESS
INSTALLATION
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31. INSTALLATION What will be installed? SQL Server Express CallXPress
Specific SQL Server Instance: CALLXPRESS
CallXPress
Software CALLXPRESS
SQL Server Express *
It’s free of charge and included in the installation kit .
SQL Server Standard version is recommended for high traffic companies.
It can be supplied by the client or purchased separately.
* Database file size limit:
SQL Server 2005 Express, 4GB
SQL Server 2008R2 Express, 10GB
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32. INSTALLATION MENU 1 2
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33. CALLXPRESS INSTALLATION1
For standard installations with SQL Server Express, please install always SQL Server from this button
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34. SQL SERVER 2005 EXPRESS INSTALLATION
ALL VERSIONS
A special SQL Server instance named CALLXPRESS with special settings will be installed.
(Instance name CALLXPRESS, authentication type, Tools, ‘sa’ password, etc.)
It’s needed for smooth installation of CallXpress software.
No manual installations of SQL Server are advised be done unless done by skilled or trained staff or advised by Jusan Support to setup the appropriate parameters.
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35. SQL SERVER 2008R2 EXPRESS INSTALLATION
W8, W2012
CallXpress Installation Kit for W8 and W2012 installs
SQL Server 2008R2
All settings are selected by default.
Just click on NEXT, NEXT, … till the end.
No manual installations of SQL Server are advised be done unless done by skilled or trained staff or advised by Jusan Support to setup the appropriate parameters.
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36. SQL SERVER INSTALLATION CHECK
After the SQL Server installation, the service SQL Server (CALLXPRESS) service should appear in the Windows Services Console
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37. CUSTOM SQL SERVER INSTALLATION
For clients that want the CallXpress Database on his/her
own SQL Server or want to install a SQL Server Standard version , please check installation procedure with Jusan Support.
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38. CALLXPRESS INSTALLATION2
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39. CALLXPRESS INSTALLATION
- - -
- - -
CallXpress Services and Modules Installation
Numbering Plan and Pricing importing
License Activation
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40. 7
CALLXPRESS
MODULES
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41. MODULES CALLXPRESS CALLXPRESS CALLXPRESS Set Up Plan Manager Web Page
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42. 7.1
CALLXPRESS
SETUP
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43. SETUP Log files Mail Server General Parameters Sites settings Services
License
SITES
Connection Protocol,
PBX driver, etc.
SERVER
GENERAL PARAMETERS
SERVICES
LICENSE
License upgrade
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44. SERVICES
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45. SITE PARAMETERS PBX Driver PBX connection protocol Protocol parameters
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46. GENERAL PARAMETERS
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47. EMAIL SERVER JUSAN Telecommunications
FOR ALARMS AND AUTOMATIC REPORTS SENDING
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48. 7.2
CALLXPRESS
PLAN MANAGER
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49. CALL PLAN MANAGER Carriers Destinations Prices Call Types
CARRIERS, DESTINATIONS, TARIFFS, CALL TYPES
Carriers
Destinations
Prices
Call Types
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50. CARRIERS
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51. DESTINATIONS
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52. TARIFFS
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53. CALLS TYPE
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54. 7.3
CALLXPRESS
WEB
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55. GO TO CALLXPRESS WEB http://localhost/CallXpress
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56. CALLXPRESS WEB
HOME
REPORTS
TOOLS
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57. 7.3.1
CALLXPRESS
HOME
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58. HOME
TODAY ORGANIZATION INVOICING
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59. TODAY MONITOR, DASHBOARD AND MISSED CALLS
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60. ORGANIZATION HIERARCHY, EXTENSIONS, SCHEDULE
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61. USERS User, Supervisor, Reports, Administrator
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62. 7.3.2 CALLXPRESS REPORTS, SCHEDULED REPORTS AND GRAPHICS
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63. REPORTS JUSAN Telecommunications
ORGANIZATION CALLS HIT PARADE ATTENTION QUALITY OTHER
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64. REPORT FILTERS Date Call Types Extensions Call Categories Departments
Trunks
Call Categories
Call Values
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65. SCHEDULED REPORTS
Scheduled Report Settings
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66. SCHEDULED REPORTS INTERFACE
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67. CUSTOMIZED LOGO C:\inetpub\wwwroot\clientbin\logos Customized Logo
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68. GRAPHICAL REPORTS
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69. GRAPHICAL REPORTS
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70. 7.3.3
CALLXPRESS
TOOLS AND ALARMS
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71. TOOLS ALARMS
A warning can be sent by when a particular condition is reached.
Example:
Calls longer than 30 min
Long calls 3
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72. TOOLS FLAT RATES
A warning can be sent by when a particular budget is reached.
Example:
Budget of 1000 min every month for calls to mobile destinations on trunk 1
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73. TOOLS EXCESS USAGE LOCK
* Optional
Lock settings
The extension can be locked when a defined maximum Cost/Duration is reached.
* CTI link is requested
Cost
Duration
Lock status
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74. 8
CALLXPRESS
OTHER TOOLS
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75. BACK UP DB
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76. RETARIFF
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77. ORGANIZATION & USERS IMPORTING EXCEL
Department Code
Department Name
Father Department Code
ORGANIZATION
Ext Number
User Name
Department Code
USERS
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78. 9
CALLXPRESS
PBX DRIVERS
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79. PBX DRIVERS PBX DRIVER Script file .LF3 Adaptable
:59: :0200:00:
:26: :00:
:29: :00:
:29: :00:
:29:
:29: :0200:00:
:29:
:29: :0100:00:
:15: :00:
#0 NOP
#1 GO 3
#2 ERR
#3 COL 1 10
#4 COM 1 ':'
#5 GOF 2
#6 COL 1 13
#7 COM 1 ':'
#8 GOF 2
#9 COL 1 35
#10 COM 1 ':'
#11 GOF 2
#12 FIN
#13 NOP
#14 GOF 2
#15 NOP
PBX DRIVER
Script file .LF3
Adaptable
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80. PBX DRIVERS The call ticket is valid JUSAN Telecommunications
:59: :0200:00:
:29: :00:
:29: :00:
:29:
:29: :0200:00:
:29:
:29: :0100:00:
:15: :00:
#16 CUR 1 21
#17 GET EXT 4 1 …
#39 CUR 1 38
#40 GET TEL 16 1
#42 COL 1 76
#43 COM 1 ‘1' 1
#44 GOT 53 ENTRANTE
#73 SUC
#74 END
The call ticket is valid
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81. 10
CALLXPRESS
HOTEL
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82. HOTEL OPTIONS Check-in Check-out View check-outs Current expenses
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83. HOTEL CHECK-OUT
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84. 11
CALLXPRESS
CLOUD
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85. Cloud CLOUD Server CallXpress
* FTP client service to upload call tickets
cdr
Client 1
CallXpress Buffer PC
cdr
Client 2
CallXpress Buffer PC
CallXpress
Cloud
Server
cdr
Client n
CallXpress Buffer PC
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86. 12
CALLXPRESS
RECALL INTEGRATION
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87. In Trunk* recorders the extension number is not identified.
CALLXPRESS RECALL INTEGRATION
In Trunk* recorders the extension number is not identified.
CallXpress can insert the call tickets in Recall database.
* Analog, BRI, E1, SIP trunk.
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Server
Recordings Folder
* Ejemplo: Filezilla Server

88. CallXpress Receives and process call tickets from PBX.
CALLXPRESS RECALL INTEGRATION HOW IT WORKS
CallXpress Receives and process call tickets from PBX.
Recall Records the call in the trunk.
Prilog Compares recordings and call tickets to find a match and then assign the extension number from the ticket to the recording.
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Server
Recordings Folder
* Ejemplo: Filezilla Server

89. RECALL INTEGRATION ARCHITECTURE
CallXpress
PBX 1
CDRs
Tickets
Ticket:
:03: :14:39
DB CallXpres
Prilog
Tickets
Recordings
Trunk recorders
- ISDN
- E1
- SIP
DB Recall
Recall
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Server
Recordings Folder
* Ejemplo: Filezilla Server

90. RECALL INTEGRATION ACTIVATION
HKEY_LOCAL_MACHINE\SOFTWARE\Jusan\CallXpress\PrilogMixto
* Set parameters as indicated and restart services to make changes take effect.
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Server
Recordings Folder
* Ejemplo: Filezilla Server

91. 12
CALLXPRESS
SUMMARY
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92. SUMMARY CALLXPRESS WEB LOCAL /MULTI-SITE SCALABLE LOCAL /MULTI-SIDE
MULTIPROTOCOL
PBX DRIVERS
SOLID DATABASE
MULTICARRIER
MULTIPLE USER PROFILES
REPORTS
ALARMS
ALARMS & REPORTS
GRAPHS
HOTEL
CLOUD
SUPPORT
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93. DOWNLOAD CALLXPRESS ftp://88.12.19.213/Official_kits/Callxpress
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94. SUPPORT support@jusan.es Tel. +34 91 456 01 10
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95. QUESTIONS AND
ANSWERS
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96. HANDS - ON
SESSION
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97. BREAK
BACK IN 30 MINUTES
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98. WE
ARE BACK
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99. HANDS - ON
SESSION
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100. Thanks!
JUSAN S.A.