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TECHNICAL PRESENTATION
CALLXPRESS TRAFFIC ANALYSIS SOLUTION
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SPEAKER JOSE FRANCISCO RODRÍGUEZ EMEA Technical Support
Skype: jose_francisco_rodriguez Tel: Fax: Web: JUSAN Telecommunications
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CONTENTS CALLXPRESS SOLUTION WEB BASED CALL BILLING & TRAFFIC ANALYSIS
1. Introduction 2. Architecture 3. How it works 4. License 5. Prerequisites 6. Installation 7. Modules 8. Other Tools 9. PBX Drivers 10. Hotel 11. Cloud 12. Recall Integration Hands-on Session JUSAN Telecommunications
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1 CALLXPRESS INTRODUCTION JUSAN Telecommunications
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CALLXPRESS CALL ACCOUNTING SYSTEM WEB LOCAL /MULTI-SIDE
ONE OR MORE PBXs SCALABLE JUSAN Telecommunications
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ACCESS INTERNET BROWSER
Users may access the call billing server via web in order to create and view the available reports, without installing additional software JUSAN Telecommunications
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PBX COMPATIBILITY AND ADAPTABILITY
PROTOCOLS AND DRIVERS FOR MOST PBXS TCP Client / Server V24 File FTP Client / Server XML Etc. JUSAN Telecommunications
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CALL CHARGING CALL CHARGING Multi-carrier Numbering Plans Prices
Time Bands Week days JUSAN Telecommunications
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SECURITY DIFFERENT USER ACCESS PROFILES USER SUPERVISOR ADMINISTRATOR
REPORTS JUSAN Telecommunications
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REPORTS TYPES Chronological Organizational By Extension Hit Parade
Quality of Attention Automatic Reports Graphics JUSAN Telecommunications
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ALARMS Email Duration, Cost Extension, Departament, Company No tickets
Caller / Called Daily, Weekly, Monthly JUSAN Telecommunications
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VERSIONS CALLXPRESS MODULES JUSAN Telecommunications
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2 CALLXPRESS ARCHITECTURE JUSAN Telecommunications
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Alarms , Automatic Reports Scheduler
ARCHITECTURE SQL SERVER CALLXPRESS CALLXPRESS SERVICES TOOLS Backup Retarif Import Export PBX 1 CDRs CDRs Collector V24, TCP, FTP, etc. PBX 2 CDRs CDRs Process PBX n CDRs Alarms , Automatic Reports Scheduler JUSAN Telecommunications
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3 CALLXPRESS HOW IT WORKS JUSAN Telecommunications
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CALL TICKETS RECEPTION
CDRs Collector V24, TCP, FTP, etc CDRs CALLXPRESS COLLECT SERVICE Site_n.TMP ‘n’ is the Site Number Site_n.TXT 1 min :59: :0200:00: :26: :00: :29: :00: NOBUF_Site_n.TXT * Historic raw data file for tracing purposes only PBX 1 PBX 2 PBX n Site_1.TXT CallXpressProcess will process CDR TXT files from CallXpressCollect JUSAN Telecommunications
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CALL TICKETS PROCESS JUSAN Telecommunications
CALLXPRESS PROCESS SERVICE Site_1.ACC Site_1.TXT Site_n.TXT Site_2.TXT Site_1.REJ Pbx Driver LF3 :59: :0200:00: :26: :00: :29: :00: Fecha Hora Trunk Ext Dur Tel CallType Account … DB CALLXPRESS ACCEPTED REJECTED CDR TXT files from CallXpressCollect * ACC and REJ files are just for tracing purposes only JUSAN Telecommunications
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* AUTOMATIC REPORTS AND ALARMS
SCHEDULED REPORTS AND ALARMS CALLXPRESS SCHEDULER SERVICE Reports Alarms DB CALLXPRESS * AUTOMATIC REPORTS AND ALARMS JUSAN Telecommunications
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WEB PAGE JUSAN Telecommunications Firewall Port TCP 80 must be opened
Internet/Intranet CallXpress Firewall Port TCP 80 must be opened JUSAN Telecommunications
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INTERNET BROWSERS New CallXpress Web HTML5 compatible
* Silverlight Compatible Browsers Edge and Chrome no Silverlight compatibles New CallXpress Web HTML5 compatible JUSAN Telecommunications
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4 CALLXPRESS LICENSE JUSAN Telecommunications
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LICENSE LICENSE LICENSE LICENSE LICENSE Number of Sites (PBXs)
Total Number of Extensions LICENSE On-line (Internet) LICENSE Off line JUSAN Telecommunications
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On-Line License Server
Client PC On-Line License Server License Serial Number Password Serial Number Password JUSAN Telecommunications
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On-Line License Server
OFF-LINE LICENSE Client PC On-Line License Server Off line License Serial Number Control Code License Code JUSAN Telecommunications
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5 CALLXPRESS PREREQUISITES JUSAN Telecommunications
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IIS – INTERNET INFORMATION SERVICES
Activate IIS (Internet Information Services) JUSAN Telecommunications
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IIS – INTERNET INFORMATION SERVICES
Activate IIS (Internet Information Services) JUSAN Telecommunications
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IIS Internet Information Services
Checking IIS Internet Information Services JUSAN Telecommunications
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JUSAN Telecommunications
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6 CALLXPRESS INSTALLATION JUSAN Telecommunications
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INSTALLATION What will be installed? SQL Server Express CallXPress
Specific SQL Server Instance: CALLXPRESS CallXPress Software CALLXPRESS SQL Server Express * It’s free of charge and included in the installation kit . SQL Server Standard version is recommended for high traffic companies. It can be supplied by the client or purchased separately. * Database file size limit: SQL Server 2005 Express, 4GB SQL Server 2008R2 Express, 10GB JUSAN Telecommunications
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INSTALLATION MENU 1 2 JUSAN Telecommunications
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CALLXPRESS INSTALLATION
1 For standard installations with SQL Server Express, please install always SQL Server from this button JUSAN Telecommunications
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SQL SERVER 2005 EXPRESS INSTALLATION
ALL VERSIONS A special SQL Server instance named CALLXPRESS with special settings will be installed. (Instance name CALLXPRESS, authentication type, Tools, ‘sa’ password, etc.) It’s needed for smooth installation of CallXpress software. No manual installations of SQL Server are advised be done unless done by skilled or trained staff or advised by Jusan Support to setup the appropriate parameters. JUSAN Telecommunications
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SQL SERVER 2008R2 EXPRESS INSTALLATION
W8, W2012 CallXpress Installation Kit for W8 and W2012 installs SQL Server 2008R2 All settings are selected by default. Just click on NEXT, NEXT, … till the end. No manual installations of SQL Server are advised be done unless done by skilled or trained staff or advised by Jusan Support to setup the appropriate parameters. JUSAN Telecommunications
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SQL SERVER INSTALLATION CHECK
After the SQL Server installation, the service SQL Server (CALLXPRESS) service should appear in the Windows Services Console JUSAN Telecommunications
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CUSTOM SQL SERVER INSTALLATION
For clients that want the CallXpress Database on his/her own SQL Server or want to install a SQL Server Standard version , please check installation procedure with Jusan Support. JUSAN Telecommunications
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CALLXPRESS INSTALLATION
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CALLXPRESS INSTALLATION
- - - - - - CallXpress Services and Modules Installation Numbering Plan and Pricing importing License Activation JUSAN Telecommunications
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7 CALLXPRESS MODULES JUSAN Telecommunications
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MODULES CALLXPRESS CALLXPRESS CALLXPRESS Set Up Plan Manager Web Page
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7.1 CALLXPRESS SETUP JUSAN Telecommunications
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SETUP Log files Mail Server General Parameters Sites settings Services
License SITES Connection Protocol, PBX driver, etc. SERVER GENERAL PARAMETERS SERVICES LICENSE License upgrade JUSAN Telecommunications
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SERVICES JUSAN Telecommunications
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SITE PARAMETERS PBX Driver PBX connection protocol Protocol parameters
JUSAN Telecommunications
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GENERAL PARAMETERS JUSAN Telecommunications
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EMAIL SERVER JUSAN Telecommunications
FOR ALARMS AND AUTOMATIC REPORTS SENDING JUSAN Telecommunications
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7.2 CALLXPRESS PLAN MANAGER JUSAN Telecommunications
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CALL PLAN MANAGER Carriers Destinations Prices Call Types
CARRIERS, DESTINATIONS, TARIFFS, CALL TYPES Carriers Destinations Prices Call Types JUSAN Telecommunications
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CARRIERS JUSAN Telecommunications
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DESTINATIONS JUSAN Telecommunications
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TARIFFS JUSAN Telecommunications
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CALLS TYPE JUSAN Telecommunications
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7.3 CALLXPRESS WEB JUSAN Telecommunications
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GO TO CALLXPRESS WEB http://localhost/CallXpress
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CALLXPRESS WEB HOME REPORTS TOOLS JUSAN Telecommunications
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7.3.1 CALLXPRESS HOME JUSAN Telecommunications
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HOME TODAY ORGANIZATION INVOICING JUSAN Telecommunications
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TODAY MONITOR, DASHBOARD AND MISSED CALLS
JUSAN Telecommunications
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ORGANIZATION HIERARCHY, EXTENSIONS, SCHEDULE
JUSAN Telecommunications
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USERS User, Supervisor, Reports, Administrator
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7.3.2 CALLXPRESS REPORTS, SCHEDULED REPORTS AND GRAPHICS
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REPORTS JUSAN Telecommunications
ORGANIZATION CALLS HIT PARADE ATTENTION QUALITY OTHER JUSAN Telecommunications
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REPORT FILTERS Date Call Types Extensions Call Categories Departments
Trunks Call Categories Call Values JUSAN Telecommunications
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SCHEDULED REPORTS Scheduled Report Settings JUSAN Telecommunications
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SCHEDULED REPORTS INTERFACE
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CUSTOMIZED LOGO C:\inetpub\wwwroot\clientbin\logos Customized Logo
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GRAPHICAL REPORTS JUSAN Telecommunications
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GRAPHICAL REPORTS JUSAN Telecommunications
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7.3.3 CALLXPRESS TOOLS AND ALARMS JUSAN Telecommunications
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TOOLS ALARMS A warning can be sent by when a particular condition is reached. Example: Calls longer than 30 min Long calls 3 JUSAN Telecommunications
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TOOLS FLAT RATES A warning can be sent by when a particular budget is reached. Example: Budget of 1000 min every month for calls to mobile destinations on trunk 1 JUSAN Telecommunications
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TOOLS EXCESS USAGE LOCK
* Optional Lock settings The extension can be locked when a defined maximum Cost/Duration is reached. * CTI link is requested Cost Duration Lock status JUSAN Telecommunications
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8 CALLXPRESS OTHER TOOLS JUSAN Telecommunications
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BACK UP DB JUSAN Telecommunications
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RETARIFF JUSAN Telecommunications
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ORGANIZATION & USERS IMPORTING EXCEL
Department Code Department Name Father Department Code ORGANIZATION Ext Number User Name Department Code USERS JUSAN Telecommunications
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9 CALLXPRESS PBX DRIVERS JUSAN Telecommunications
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PBX DRIVERS PBX DRIVER Script file .LF3 Adaptable
:59: :0200:00: :26: :00: :29: :00: :29: :00: :29: :29: :0200:00: :29: :29: :0100:00: :15: :00: #0 NOP #1 GO 3 #2 ERR #3 COL 1 10 #4 COM 1 ':' #5 GOF 2 #6 COL 1 13 #7 COM 1 ':' #8 GOF 2 #9 COL 1 35 #10 COM 1 ':' #11 GOF 2 #12 FIN #13 NOP #14 GOF 2 #15 NOP PBX DRIVER Script file .LF3 Adaptable JUSAN Telecommunications
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PBX DRIVERS The call ticket is valid JUSAN Telecommunications
:59: :0200:00: :29: :00: :29: :00: :29: :29: :0200:00: :29: :29: :0100:00: :15: :00: #16 CUR 1 21 #17 GET EXT 4 1 … #39 CUR 1 38 #40 GET TEL 16 1 #42 COL 1 76 #43 COM 1 ‘1' 1 #44 GOT 53 ENTRANTE #73 SUC #74 END The call ticket is valid JUSAN Telecommunications
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10 CALLXPRESS HOTEL JUSAN Telecommunications
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HOTEL OPTIONS Check-in Check-out View check-outs Current expenses
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HOTEL CHECK-OUT JUSAN Telecommunications
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11 CALLXPRESS CLOUD JUSAN Telecommunications
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Cloud CLOUD Server CallXpress
* FTP client service to upload call tickets cdr Client 1 CallXpress Buffer PC cdr Client 2 CallXpress Buffer PC CallXpress Cloud Server cdr Client n CallXpress Buffer PC JUSAN Telecommunications
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12 CALLXPRESS RECALL INTEGRATION JUSAN Telecommunications
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In Trunk* recorders the extension number is not identified.
CALLXPRESS RECALL INTEGRATION In Trunk* recorders the extension number is not identified. CallXpress can insert the call tickets in Recall database. * Analog, BRI, E1, SIP trunk. JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server
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CallXpress Receives and process call tickets from PBX.
CALLXPRESS RECALL INTEGRATION HOW IT WORKS CallXpress Receives and process call tickets from PBX. Recall Records the call in the trunk. Prilog Compares recordings and call tickets to find a match and then assign the extension number from the ticket to the recording. JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server
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RECALL INTEGRATION ARCHITECTURE
CallXpress PBX 1 CDRs Tickets Ticket: :03: :14:39 DB CallXpres Prilog Tickets Recordings Trunk recorders - ISDN - E1 - SIP DB Recall Recall JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server
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RECALL INTEGRATION ACTIVATION
HKEY_LOCAL_MACHINE\SOFTWARE\Jusan\CallXpress\PrilogMixto * Set parameters as indicated and restart services to make changes take effect. JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server
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12 CALLXPRESS SUMMARY JUSAN Telecommunications
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SUMMARY CALLXPRESS WEB LOCAL /MULTI-SITE SCALABLE LOCAL /MULTI-SIDE
MULTIPROTOCOL PBX DRIVERS SOLID DATABASE MULTICARRIER MULTIPLE USER PROFILES REPORTS ALARMS ALARMS & REPORTS GRAPHS HOTEL CLOUD SUPPORT JUSAN Telecommunications
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DOWNLOAD CALLXPRESS ftp://88.12.19.213/Official_kits/Callxpress
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SUPPORT support@jusan.es Tel. +34 91 456 01 10
JUSAN Telecommunications
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QUESTIONS AND ANSWERS JUSAN Telecommunications
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HANDS - ON SESSION JUSAN Telecommunications
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BREAK BACK IN 30 MINUTES JUSAN Telecommunications
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WE ARE BACK JUSAN Telecommunications
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HANDS - ON SESSION JUSAN Telecommunications
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Thanks! JUSAN S.A.
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