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TECHNICAL PRESENTATION

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Presentation on theme: "TECHNICAL PRESENTATION"— Presentation transcript:

1 TECHNICAL PRESENTATION
CALLXPRESS TRAFFIC ANALYSIS SOLUTION

2 SPEAKER JOSE FRANCISCO RODRÍGUEZ EMEA Technical Support
Skype: jose_francisco_rodriguez Tel: Fax:  Web: JUSAN Telecommunications

3 CONTENTS CALLXPRESS SOLUTION WEB BASED CALL BILLING & TRAFFIC ANALYSIS
1. Introduction 2. Architecture 3. How it works 4. License 5. Prerequisites 6. Installation 7. Modules 8. Other Tools 9. PBX Drivers 10. Hotel 11. Cloud 12. Recall Integration Hands-on Session JUSAN Telecommunications

4 1 CALLXPRESS INTRODUCTION JUSAN Telecommunications

5 CALLXPRESS CALL ACCOUNTING SYSTEM WEB LOCAL /MULTI-SIDE
ONE OR MORE PBXs SCALABLE JUSAN Telecommunications

6 ACCESS INTERNET BROWSER
Users may access the call billing server via web in order to create and view the available reports, without installing additional software JUSAN Telecommunications

7 PBX COMPATIBILITY AND ADAPTABILITY
PROTOCOLS AND DRIVERS FOR MOST PBXS TCP Client / Server V24 File FTP Client / Server XML Etc. JUSAN Telecommunications

8 CALL CHARGING CALL CHARGING Multi-carrier Numbering Plans Prices
Time Bands Week days JUSAN Telecommunications

9 SECURITY DIFFERENT USER ACCESS PROFILES USER SUPERVISOR ADMINISTRATOR
REPORTS JUSAN Telecommunications

10 REPORTS TYPES Chronological Organizational By Extension Hit Parade
Quality of Attention Automatic Reports Graphics JUSAN Telecommunications

11 ALARMS Email Duration, Cost Extension, Departament, Company No tickets
Caller / Called Daily, Weekly, Monthly JUSAN Telecommunications

12 VERSIONS CALLXPRESS MODULES JUSAN Telecommunications

13 2 CALLXPRESS ARCHITECTURE JUSAN Telecommunications

14 Alarms , Automatic Reports Scheduler
ARCHITECTURE SQL SERVER CALLXPRESS CALLXPRESS SERVICES TOOLS Backup Retarif Import Export PBX 1 CDRs CDRs Collector V24, TCP, FTP, etc. PBX 2 CDRs CDRs Process PBX n CDRs Alarms , Automatic Reports Scheduler JUSAN Telecommunications

15 3 CALLXPRESS HOW IT WORKS JUSAN Telecommunications

16 CALL TICKETS RECEPTION
CDRs Collector V24, TCP, FTP, etc CDRs CALLXPRESS COLLECT SERVICE Site_n.TMP ‘n’ is the Site Number Site_n.TXT 1 min :59: :0200:00: :26: :00: :29: :00: NOBUF_Site_n.TXT * Historic raw data file for tracing purposes only PBX 1 PBX 2 PBX n Site_1.TXT CallXpressProcess will process CDR TXT files from CallXpressCollect JUSAN Telecommunications

17 CALL TICKETS PROCESS JUSAN Telecommunications
CALLXPRESS PROCESS SERVICE Site_1.ACC Site_1.TXT Site_n.TXT Site_2.TXT Site_1.REJ Pbx Driver LF3 :59: :0200:00: :26: :00: :29: :00: Fecha Hora Trunk Ext Dur Tel CallType Account … DB CALLXPRESS ACCEPTED REJECTED CDR TXT files from CallXpressCollect * ACC and REJ files are just for tracing purposes only JUSAN Telecommunications

18 * AUTOMATIC REPORTS AND ALARMS
SCHEDULED REPORTS AND ALARMS CALLXPRESS SCHEDULER SERVICE Reports Alarms DB CALLXPRESS * AUTOMATIC REPORTS AND ALARMS JUSAN Telecommunications

19 WEB PAGE JUSAN Telecommunications Firewall Port TCP 80 must be opened
Internet/Intranet CallXpress Firewall Port TCP 80 must be opened JUSAN Telecommunications

20 INTERNET BROWSERS New CallXpress Web HTML5 compatible
* Silverlight Compatible Browsers Edge and Chrome no Silverlight compatibles New CallXpress Web HTML5 compatible JUSAN Telecommunications

21 4 CALLXPRESS LICENSE JUSAN Telecommunications

22 LICENSE LICENSE LICENSE LICENSE LICENSE Number of Sites (PBXs)
Total Number of Extensions LICENSE On-line (Internet) LICENSE Off line JUSAN Telecommunications

23 On-Line License Server
Client PC On-Line License Server License Serial Number Password Serial Number Password JUSAN Telecommunications

24 On-Line License Server
OFF-LINE LICENSE Client PC On-Line License Server Off line License Serial Number Control Code License Code JUSAN Telecommunications

25 5 CALLXPRESS PREREQUISITES JUSAN Telecommunications

26 IIS – INTERNET INFORMATION SERVICES
Activate IIS (Internet Information Services) JUSAN Telecommunications

27 IIS – INTERNET INFORMATION SERVICES
Activate IIS (Internet Information Services) JUSAN Telecommunications

28 IIS Internet Information Services
Checking IIS Internet Information Services JUSAN Telecommunications

29 JUSAN Telecommunications

30 6 CALLXPRESS INSTALLATION JUSAN Telecommunications

31 INSTALLATION What will be installed? SQL Server Express CallXPress
Specific SQL Server Instance: CALLXPRESS CallXPress Software CALLXPRESS SQL Server Express * It’s free of charge and included in the installation kit . SQL Server Standard version is recommended for high traffic companies. It can be supplied by the client or purchased separately. * Database file size limit: SQL Server 2005 Express, 4GB SQL Server 2008R2 Express, 10GB JUSAN Telecommunications

32 INSTALLATION MENU 1 2 JUSAN Telecommunications

33 CALLXPRESS INSTALLATION
1 For standard installations with SQL Server Express, please install always SQL Server from this button JUSAN Telecommunications

34 SQL SERVER 2005 EXPRESS INSTALLATION
ALL VERSIONS A special SQL Server instance named CALLXPRESS with special settings will be installed. (Instance name CALLXPRESS, authentication type, Tools, ‘sa’ password, etc.) It’s needed for smooth installation of CallXpress software. No manual installations of SQL Server are advised be done unless done by skilled or trained staff or advised by Jusan Support to setup the appropriate parameters. JUSAN Telecommunications

35 SQL SERVER 2008R2 EXPRESS INSTALLATION
W8, W2012 CallXpress Installation Kit for W8 and W2012 installs SQL Server 2008R2 All settings are selected by default. Just click on NEXT, NEXT, … till the end. No manual installations of SQL Server are advised be done unless done by skilled or trained staff or advised by Jusan Support to setup the appropriate parameters. JUSAN Telecommunications

36 SQL SERVER INSTALLATION CHECK
After the SQL Server installation, the service SQL Server (CALLXPRESS) service should appear in the Windows Services Console JUSAN Telecommunications

37 CUSTOM SQL SERVER INSTALLATION
For clients that want the CallXpress Database on his/her own SQL Server or want to install a SQL Server Standard version , please check installation procedure with Jusan Support. JUSAN Telecommunications

38 CALLXPRESS INSTALLATION
2 JUSAN Telecommunications

39 CALLXPRESS INSTALLATION
- - - - - - CallXpress Services and Modules Installation Numbering Plan and Pricing importing License Activation JUSAN Telecommunications

40 7 CALLXPRESS MODULES JUSAN Telecommunications

41 MODULES CALLXPRESS CALLXPRESS CALLXPRESS Set Up Plan Manager Web Page
JUSAN Telecommunications

42 7.1 CALLXPRESS SETUP JUSAN Telecommunications

43 SETUP Log files Mail Server General Parameters Sites settings Services
License SITES Connection Protocol, PBX driver, etc. SERVER GENERAL PARAMETERS SERVICES LICENSE License upgrade JUSAN Telecommunications

44 SERVICES JUSAN Telecommunications

45 SITE PARAMETERS PBX Driver PBX connection protocol Protocol parameters
JUSAN Telecommunications

46 GENERAL PARAMETERS JUSAN Telecommunications

47 EMAIL SERVER JUSAN Telecommunications
FOR ALARMS AND AUTOMATIC REPORTS SENDING JUSAN Telecommunications

48 7.2 CALLXPRESS PLAN MANAGER JUSAN Telecommunications

49 CALL PLAN MANAGER Carriers Destinations Prices Call Types
CARRIERS, DESTINATIONS, TARIFFS, CALL TYPES Carriers Destinations Prices Call Types JUSAN Telecommunications

50 CARRIERS JUSAN Telecommunications

51 DESTINATIONS JUSAN Telecommunications

52 TARIFFS JUSAN Telecommunications

53 CALLS TYPE JUSAN Telecommunications

54 7.3 CALLXPRESS WEB JUSAN Telecommunications

55 GO TO CALLXPRESS WEB http://localhost/CallXpress
JUSAN Telecommunications

56 CALLXPRESS WEB HOME REPORTS TOOLS JUSAN Telecommunications

57 7.3.1 CALLXPRESS HOME JUSAN Telecommunications

58 HOME TODAY ORGANIZATION INVOICING JUSAN Telecommunications

59 TODAY MONITOR, DASHBOARD AND MISSED CALLS
JUSAN Telecommunications

60 ORGANIZATION HIERARCHY, EXTENSIONS, SCHEDULE
JUSAN Telecommunications

61 USERS User, Supervisor, Reports, Administrator
JUSAN Telecommunications

62 7.3.2 CALLXPRESS REPORTS, SCHEDULED REPORTS AND GRAPHICS
JUSAN Telecommunications

63 REPORTS JUSAN Telecommunications
ORGANIZATION CALLS HIT PARADE ATTENTION QUALITY OTHER JUSAN Telecommunications

64 REPORT FILTERS Date Call Types Extensions Call Categories Departments
Trunks Call Categories Call Values JUSAN Telecommunications

65 SCHEDULED REPORTS Scheduled Report Settings JUSAN Telecommunications

66 SCHEDULED REPORTS INTERFACE
JUSAN Telecommunications

67 CUSTOMIZED LOGO C:\inetpub\wwwroot\clientbin\logos Customized Logo
JUSAN Telecommunications

68 GRAPHICAL REPORTS JUSAN Telecommunications

69 GRAPHICAL REPORTS JUSAN Telecommunications

70 7.3.3 CALLXPRESS TOOLS AND ALARMS JUSAN Telecommunications

71 TOOLS ALARMS A warning can be sent by when a particular condition is reached. Example: Calls longer than 30 min Long calls 3 JUSAN Telecommunications

72 TOOLS FLAT RATES A warning can be sent by when a particular budget is reached. Example: Budget of 1000 min every month for calls to mobile destinations on trunk 1 JUSAN Telecommunications

73 TOOLS EXCESS USAGE LOCK
* Optional Lock settings The extension can be locked when a defined maximum Cost/Duration is reached. * CTI link is requested Cost Duration Lock status JUSAN Telecommunications

74 8 CALLXPRESS OTHER TOOLS JUSAN Telecommunications

75 BACK UP DB JUSAN Telecommunications

76 RETARIFF JUSAN Telecommunications

77 ORGANIZATION & USERS IMPORTING EXCEL
Department Code Department Name Father Department Code ORGANIZATION Ext Number User Name Department Code USERS JUSAN Telecommunications

78 9 CALLXPRESS PBX DRIVERS JUSAN Telecommunications

79 PBX DRIVERS PBX DRIVER Script file .LF3 Adaptable
:59: :0200:00: :26: :00: :29: :00: :29: :00: :29: :29: :0200:00: :29: :29: :0100:00: :15: :00: #0 NOP #1 GO 3 #2 ERR #3 COL 1 10 #4 COM 1 ':' #5 GOF 2 #6 COL 1 13 #7 COM 1 ':' #8 GOF 2 #9 COL 1 35 #10 COM 1 ':' #11 GOF 2 #12 FIN #13 NOP #14 GOF 2 #15 NOP PBX DRIVER Script file .LF3 Adaptable JUSAN Telecommunications

80 PBX DRIVERS The call ticket is valid JUSAN Telecommunications
:59: :0200:00: :29: :00: :29: :00: :29: :29: :0200:00: :29: :29: :0100:00: :15: :00: #16 CUR 1 21 #17 GET EXT 4 1 #39 CUR 1 38 #40 GET TEL 16 1 #42 COL 1 76 #43 COM 1 ‘1' 1 #44 GOT 53 ENTRANTE #73 SUC #74 END The call ticket is valid JUSAN Telecommunications

81 10 CALLXPRESS HOTEL JUSAN Telecommunications

82 HOTEL OPTIONS Check-in Check-out View check-outs Current expenses
JUSAN Telecommunications

83 HOTEL CHECK-OUT JUSAN Telecommunications

84 11 CALLXPRESS CLOUD JUSAN Telecommunications

85 Cloud CLOUD Server CallXpress
* FTP client service to upload call tickets cdr Client 1 CallXpress Buffer PC cdr Client 2 CallXpress Buffer PC CallXpress Cloud Server cdr Client n CallXpress Buffer PC JUSAN Telecommunications

86 12 CALLXPRESS RECALL INTEGRATION JUSAN Telecommunications

87 In Trunk* recorders the extension number is not identified.
CALLXPRESS RECALL INTEGRATION In Trunk* recorders the extension number is not identified. CallXpress can insert the call tickets in Recall database. * Analog, BRI, E1, SIP trunk. JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server

88 CallXpress Receives and process call tickets from PBX.
CALLXPRESS RECALL INTEGRATION HOW IT WORKS CallXpress Receives and process call tickets from PBX. Recall Records the call in the trunk. Prilog Compares recordings and call tickets to find a match and then assign the extension number from the ticket to the recording. JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server

89 RECALL INTEGRATION ARCHITECTURE
CallXpress PBX 1 CDRs Tickets Ticket: :03: :14:39 DB CallXpres Prilog Tickets Recordings Trunk recorders - ISDN - E1 - SIP DB Recall Recall JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server

90 RECALL INTEGRATION ACTIVATION
HKEY_LOCAL_MACHINE\SOFTWARE\Jusan\CallXpress\PrilogMixto * Set parameters as indicated and restart services to make changes take effect. JUSAN Telecommunications Server Recordings Folder * Ejemplo: Filezilla Server

91 12 CALLXPRESS SUMMARY JUSAN Telecommunications

92 SUMMARY CALLXPRESS WEB LOCAL /MULTI-SITE SCALABLE LOCAL /MULTI-SIDE
MULTIPROTOCOL PBX DRIVERS SOLID DATABASE MULTICARRIER MULTIPLE USER PROFILES REPORTS ALARMS ALARMS & REPORTS GRAPHS HOTEL CLOUD SUPPORT JUSAN Telecommunications

93 DOWNLOAD CALLXPRESS ftp://88.12.19.213/Official_kits/Callxpress
JUSAN Telecommunications

94 SUPPORT support@jusan.es Tel. +34 91 456 01 10
JUSAN Telecommunications

95 QUESTIONS AND ANSWERS JUSAN Telecommunications

96 HANDS - ON SESSION JUSAN Telecommunications

97 BREAK BACK IN 30 MINUTES JUSAN Telecommunications

98 WE ARE BACK JUSAN Telecommunications

99 HANDS - ON SESSION JUSAN Telecommunications

100 Thanks! JUSAN S.A.


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