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Performance Analysis Flow Diagram
Based on Mager & Pipe’s Analyzing Performance Problems Created by Shirley J. Caruso, M.A. ©2013
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Directions Click on the arrow that answers each question (or continue to next slide when no answer is necessary). You may start over at any time.
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Whose Performance is Concerning You?
What’s the Problem? Whose Performance is Concerning You? CONTINUE
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What’s the Problem? Describe Discrepancy CONTINUE
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Is It Worth Solving? NO Worth Pursuing? YES
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Is It Worth Pursuing? Done
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Can We Apply Fast Fixes? NO Expectations Clear? YES
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Can We Apply Fast Fixes? Clarify Expectations CONTINUE
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Can We Apply Fast Fixes? Provide Resources CONTINUE
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Can We Apply Fast Fixes? Provide Feedback CONTINUE
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Are Consequences Appropriate?
Provide/Rearrange Consequences CONTINUE
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Can We Apply Fast Fixes? NO Resources Adequate? YES
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Performance Quality Visible?
Can We Apply Fast Fixes? Performance Quality Visible? NO YES
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Can We Apply Fast Fixes? Done
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Problem Sufficiently Solved?
Can We Apply Fast Fixes? Problem Sufficiently Solved? YES NO
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Are Consequences Appropriate?
Is Desired Performance Punishing? YES NO
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Are Consequences Appropriate?
Remove Rewards CONTINUE
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Are Consequences Appropriate?
Remove Punishment CONTINUE
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Are Consequences Appropriate?
Is Poor Performance Rewarding? YES NO
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Are Consequences Appropriate?
NO Are Performance Consequences Used Effectively? YES
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Are Consequences Appropriate?
NO Problem Sufficiently Solved? YES
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Do They Already Know How?
YES/NOT SURE Genuine Skill Deficiency? NO
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Do They Already Know How?
Did It In The Past? YES
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Do They Already Know How?
YES Used Often? NO
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Do They Already Know How?
YES Used Often? NO
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Do They Already Know How?
Provide Feedback CONTINUE
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Do They Already Know How?
Provide Practice CONTINUE
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Are There More Clues? YES Can Task Be Made Easier? NO
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Are There More Clues? YES Any Other Obstacles? NO
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Person Has Potential To Change?
Are There More Clues? Person Has Potential To Change? NO YES
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Are There More Clues? Simplify Task CONTINUE
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Are There More Clues? Remove Obstacles CONTINUE
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Are There More Clues? Replace Person CONTINUE
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Are There More Clues? Train/Motivate CONTINUE
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Select and Implement Solutions
CONTINUE Calculate Costs
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Select and Implement Solutions
CONTINUE Select Best Solution(s)
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Select and Implement Solutions
CONTINUE Draft Action Plan
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Select and Implement Solutions
Implement and Monitor CONTINUE
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Select And Implement Solutions
Done
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