1. Mini Competition Pathfinder Provider Launch Event
Live at Home Framework
Mini Competition Pathfinder Provider Launch Event
Presenters:
Simon Harniess
Sarah Collins
Date 17th January 2018

2. Agenda Welcome and Purpose Overview of Process and System
How to Participate in the Pathfinder
How LAH Providers can Feedback
Timescales
Questions and Next Steps

3. Housekeeping

4. Welcome
Since the LAH Framework went live we have seen a significant increase in packages that are sourced via the framework from 48% to 62%
We remain committed to increasing the volume of work commissioned through the framework and working more closely with LAH framework providers.
In November we commenced a project and undertook a range of market engagement sessions to design a mini competition process to support an increase in packages placed with LAH Framework providers
In January 2018 ECC agreed to commence a mini competition pathfinder for six weeks which will start on 22nd January.
We hope to learn during the next six weeks how a mini competition process, restricted to LAH Providers, can support less packages being placed in the spot market.
The pathfinder will enable us to review:
The process, procedures and key principles
The Delta e-Sourcing system and how it supports the process
The outcome of the packages sourced using the process numbers secured in LAH

5. Purpose of Today Provide an overview of:
Mini Competitions Pathfinder Process
Delta E-sourcing system
Outline how you can participate in Mini Competitions
Outline how you can feedback on the Pathfinder
Questions

6. Overview of the Process and System

7. Overview of Mini Competition Pathfinder
The process will allow LAH providers a further opportunity to bid for a package prior to it being offered to the spot market.
The packages in scope will already have exhausted the LAH relevant ranked list
Operational 22nd January – 2nd March 2018
During working hours as outlined in the LAH contract
ALL LAH providers (except those with imposed suspension) can participate
All district areas and specialisms (except 24 hour live in care) are involved HOWEVER not ALL packages will be processed via mini competition
LAH Batching/
LAH Non-Batching
Mini Competition
(All LAH Providers)
Spot Market

8. Cont.. Overview of Mini Competition Pathfinder
Packages in mini competition will not appear on the batch reports
Providers will have a minimum of two hours and a maximum of 24 hours to respond
Providers unable to contact Adults or undertake an assessment during the process.
Subject to the Adults wishes the placement will be made with the provider that is able to meet the Adult’s needs and has submitted the lowest price.
Tied bids will be awarded:
Relevant ranked list
Overall Quality Ranked List
Random basis
LAH Providers are to accept the award within one hour of receiving the Commencement of Care .
ECC reserve the right to award any Adult to the next lowest priced provider should the initial award not finalise.

9. Overview Price and Terms
LAH Providers will be able to offer a price that is not consistent with their LHRL price.
The price offered MUST INCLUDE all costs associated with delivering the package TSAs and Enhanced rates will NOT apply to these packages.
The price offered must be between £14.36 and £22 and be divisible by four.
Any bids received that are not divisible by 4 (2 decimal places) will be rounded up.
The Live at Home Framework Terms and Conditions shall apply to all packages placed following a mini competition process with the exception of price.
The price quoted during the mini competition pathfinder will remain for 12 months regardless of whether there is a change to the package within that period. Changes after the 12 month period will be made at the LHRL price in force at the time of the package change.
Invoices should be submitted in the usual way, ensure the quoted amount agreed on the Purchase Order is added to the invoice

10. Overview of System Delta E-Sourcing
Delta E-Sourcing System will be used for the duration of the Pathfinder
Providers can set up roles to have multiple users on the account:
Supplier Administrator – full administrative ability; add users; respond
Registered user – access all opportunities and submit responses
Supplier Account Administration Quick start guide on the system
When a mini competition is issued it will the invited user. Once that user has accepted the invite it is then available to all registered users in your organisation.
You are able to set up a hierarchy within Delta E-sourcing creating sub groups and this can be done by contacting Delta via the live chat functionality.
All new registered users will have access to all existing opportunities you have responded to so it is recommended that the hierarchy is set up before adding registered users to the supplier account.
The invited user list we have generated is as issued for the recent group transfer and annual review processes.

11. How to Participate in a Mini Competition Pathfinder

12. Accessing the Opportunities
View the opportunity in the invites section of the Response Manager, the opportunity name will be the individuals unique Mosaic reference number.
Review the Description that has been attributed to the opportunity and the tender box information
Click Accept if you are interested in responding to the package, or decline if you are unable to consider the package
Description will include:
Specialism and Package Type
Town & Postcode
Number of Carers
Number of calls/day
Number of hours/week
Additional description (e.g. female or male carers preferred, Critical Time Visit)

13. Stage One: Overview
Documents Instructions and Guidance and the ISP will be attached in the overview
Password to access the ISP by from
One ISP password will be set for all packages in the week and will change on a Monday.
Clarifications raised via to responses will only be sent to the provider raising the question.
Subject of clarifications via must include the Mosaic reference number and the request eg:
ISP Password Request - Uttlesford
Clarification Question - Chelmsford
The deadline for clarifications is one hour before the closing time.
Must not include personal and/or sensitive data in the question.
General system clarifications will be circulated to all providers during the pathfinder on a FAQs document

14. Stage Two: Preparing Response
Providers will need to satisfy themselves they are able to meet all the needs of the Adult as outlined in the ISP and complete all the questions in this section and submit a price
Questions:
Available start date of the package
Confirm that the outcomes on the ISP can be met
Confirm that the Adults preferences, where applicable, can be met (e.g. female carers preferred)
If the answer to above question is no then outline what the offer is.
Confirm the ranges of times for each of the calls where specified
If applicable confirm that any time critical visits can be met.
Price:
Enter an hourly rate
Confirm the hourly rate submitted enables you to comply with all legislative requirements

15. Stage Three: Submit Response
The system will not allow you to submit a response if there are unanswered questions, you will receive a warning and will need to amend your response.
Once all questions have been answered you will be able to submit your response
Responses must be made by the deadline outlined in the tenderbox opportunity

16. Award Award will initially be made by telephone call
A commencement of Care and Purchase order will be issued as per normal process
LAH Providers are required to confirm acceptance of the award within one hour of receiving the Commencement of Care .
Award will also be notified via the Delta e-sourcing system which will notify the outcome to all participating providers
Invoicing will not change for the pathfinder – Spot Process

17. How to Feedback about the Mini Competition Pathfinder

18. Feedback from LAH Providers
The pathfinder is an opportunity for us to learn
Flexible during the pathfinder to change and improve based on our learnings
Weekly healthcheck with LAH Providers so we can learn from your experience
Following the pathfinder we will be seeking your views and experiences of operating the mini competition for example:
The Process and Procedures
The Delta E=sourcing System
Key Principles
Please feedback to us at and / or via the weekly healthchecks so we can keep track of progress of the pathfinder
Please complete the questionnaire relating to the recent mini competition for a Group Transfer which opened on 2nd January

19. Timescales / Next Steps
Date
Activity
17/1/2018
Mini Competition Launch Event w/LAH Providers
22/1/2018
Pathfinder commences
2/3/2018
Pathfinder ends and outcome assessed
Mid March
Mini Competition Lessons Learned Event w/LAH Providers
31/3/2018
Start wider implementation dependent upon outcome of Pathfinder
Slides and draft version of the Provider Instructions and Guidance will be ed
Further information is available on the portal:

20. Questions