1. THE APPROACH BY: KIMANI RACHEL WAITHERA September 8th, 2011

2. Considerations Orientation Policy framework The team Existing practices Moving Forward Challenges September 8th, 2011

3. Orientation Learning the place: The working environment Realities Programs Structure Departments/Sections & their responsibilities Who is responsible for what & to whom? Policy Framework What policies exist & how have they been implemented/applied September 8th, 2011

4. The Team Composition – Section heads & their teams What capabilities, challenges, personalities? What are their expectations? How & what do I learn from them? How do I offer support – coaching, mentoring? Building the team & promoting team culture September 8th, 2011

5. Existing Practices Good practices - keep Poor/bad practices – do away with them In What areas? Academic: Timing, delivery, customer service/relations, ethics Administration: Customer service/relations, September 8th, 2011

6. Moving Forward Key Elements: Development of annual strategic plans: Key numbers, Targets & action plans. Budgeting & budget control: Correct projections Establishment of complete & detailed database of staff: Increase operation efficiency Establishment of work allocation models - Academic Establishment of quality control/assurance systems Establishment of monitoring & evaluation system September 8th, 2011

7. Challenges Inevitable Differences in ideology, perception & personality It takes time Separate friendship from the job Main high integrity Equity – practice vs theory September 8th, 2011

8. THANK YOU September 8th, 2011