1. Virginia Commonwealth University, Cabell Library
Best Practices Panel
18th Annual ILL Forum
Virginia Commonwealth University, Cabell Library
July 22nd, 2016
Presenters: Mikki Butcher-James Madison University, Tammy Hines-Longwood University,
Kate Goodfellow- Reynolds Community College, Sharon Gotkiewicz – Virginia Tech

2. – Best Practices: Conditional vs. Cancel
Not as Cited
At Bindery
On Order
Non-Circ, can we copy something for you?
Course reserves
Reference
Special Collections
Duplicate request, see ILL
Exceeds max cost.
CONDITIONAL:
Media  Resources Dept. (non-VIVA libraries)
Browsing collection, 2-week, no renewal, should we proceed?
Periodicals, 2-week, no renewal, IN LIBRARY USE. Should we proceed?
We ship courier, please supply full street address.
International Loans ($35.00)
required on file as condition of service
E-holding, We own this title in electronic format, not licensed to circulate via ILL
LAC holding at JMU, however available full-text at <insert URL>

3. – Best Practices: Conditional vs. Cancel
Checked Out
Holdings END BEFORE this volume
Holdings BEGIN AFTER this volume
Not On Shelf
Unable to copy/print holding. Binding is too tight to make a legible copy.
Music Library, collection circulates on a case-by-case basis. This item is flagged as Non- Circulating through ILL, however, contacts for our Music Library can be found at
Electronic Resource, pdf access unavailable at this time.
What do others use in this category and why?

4. – Best Practices – cross training
Main ILL office moved behind main service desk
All new employees being cross trained for ILL
High quality scanner now at the desk for use instead of locked up
All library employees go thru ILLiad account process (so they can answer questions)
Scan material that we own
Move due dates forward 3 days

5. – Best Practices: When ILL is only part of your job!
How to provide ILL services effectively when it is only a portion of your job duties
Where you can go for answers when there is no one else that works in ILL
How to stay up to date on changes in ILL

6. – Best Practices: Library Reorganization
Departmental and staff changes
Current staff/students
Move ILL from Access Services to Collections &Technical Services
Implementation of Purchase on Demand program - ILL staff
VA Tech University library started implementation of LibGuides for web pages, policies, and procedures
Great opportunity for ILL staff to review our processes
ILL staff goal was to streamline processes that would save staff time, move, and supplies
Create documentation and transfer information into LibGuides
How accomplished goal
Cross trained staff and student assistants