1. Presented by:
Dawn Erickson, Kylea Coring, Maisam Nouh, Melissa Bluedorn, Kiyanna Hughes, Aimee Maranto, and Kristen Sava
ILLiad
Welcome to our tutorial of Illiad, Clarion’s Interlibrary loan service, where you can borrow books, journal articles and much more through both traditional mail service and electronic borrowing.

2. ILLiad
Model, implemented in software, of the interlibrary loan process
Developed in ILL department at Virginia Tech
Created as a result of ILL staff review
Result encompasses every action of ILL process
Enhances customer service while reducing costs and workload
OCLC’s ILLiad is a model, implemented in software, of the interlibrary loan process. Developed in the ILL Department at Virginia Tech, it is the only ILL product created as a result of ILL staff review of the entire ILL operation. The result is a superior product which encompasses every action in the ILL process, producing a highly efficient and effective work environment. This environment enhances customer service while significantly reducing costs and staff workload. In layman’

3. Access Any page on Clarion’s website (www.clarion.edu)
“Library”—top, right-hand, corner menu
“ILLiad” from “Library Services” OR
Go to
Select “ILLiad” from “Library Services”
One can also link to Illiad through databases and Worldcat
Illiad is easy to locate and use from many places when interacting with Clarion’s library.
The screens that follow will include instructions on how to log in and reserve materials through Illiad. You can access Illiad by clicking on the links on this tutorial screen and click on Illiad under “library services” or by accessing Illiad’s link when searching for resources. Scroll to the bottom of the page and you can log in from there.

5. Enter your iClarion username and password.
First-time Login
It is important to note that at this time, the directions on Clarion’s ID login page are out-of-date. The iClarion portal has been replaced with My Clarion. When using Illiad for the first time, it is very important to have your Clarion.ID number ready. So before using Illiad, your first step should be to locate your Clarion.ID number by logging into My Clarion Tools, located at the top right hand side of the Clarion home page. Then click on My Clarion and log in. After logging in, click on Student Center and scroll down to click on “demographic data” Your personal ID number is at the top of the form.
Enter your iClarion username and password.

6. Clarion id Log in to MyClarion Select “Student Center”
Username
Password
Select “Student Center”
“Demographic Data”
Under “Personal Information”
Demographic Data

7. ID Clarion ID should be listed first
You might want to save this number into your cell phone since it is often needed when dealing with Clarion

8. Clarion Username Username
MyClarion username is s_ followed by first initial, middle initial (if provided to Clarion upon registration), and last name (up to 12 characters)
Username and initial password is mailed to student upon enrollment at Clarion
When you log into Illiad for the first time, you will need to fill in your clarion id number and other important information before you can borrow anything from the library. This is so they can either ship items to your home or send them to you through your .
The clarion id number for Illiad is the number 9 plus your clarion id number that you hopefully saved into your cell phone.
The myclarion username that is needed is your username for desire2learn without . Remember this starts with s underscore
Your password is the same password you use to sign in to desire2learn.

9. Fill out the required (*) information.
Personal Information
Fill out the required (*) information.
After logging into Illiad for the first time, you will be prompted to fill out required information. Remember, this is so they can send you the items you need from the Clarion’s library or other libraries throughout Pennsylvania.

10. Why illiad? Useful when in need of an article, book, or other material
Unable to obtain from local source
Complete the online request form
Material will be sent electronically or through the mail
Why would you need to use Illiad you ask? ILLiad is a very useful tool when a student is in need of an article, book, or other material for a class, but is unable to acquire it from a local source. For example, if a student needed an article for research and the article is not available either online or at the local library, the student could request the article through ILLiad by filling out a request form with relevant information about the article. Illiad is especially useful to students in Clarion’s virtual campus since books and other materials in Clarion’s library and other libraries can be shipped right to your home.

11. Request through a Database
Students do not go to Illiad to find a source to borrow, but instead one would find a source they want to borrow and then access Illiad. Most databases allow you to link right to Illiad through the database as with this example. The link will take you to the same Illiad login page that is on Clarion’s library home page.
This link will take you to the Illiad log in page

12. Online request form Fill in all required (*) areas.
Complete other areas, if that information is known.
Unfortunately, when requesting an article or book through Illiad, the item’s information is not filled out for you, so you must fill in at least the required information. Required information has a red asterisk next to the description of the item.

13. ILLIAD MATERIALS Many types of resources
There are many types of materials that can be requested through Illiad, the most common being articles and books.

14. NEW REQUESTS “New Request”—left-hand menu Select type of material
Fill in all required (*) fields
Click “Submit Request”
To request an item, select “new request” in the left hand menu by selecting the material type you want. Fill out the required information and click “submit request”

15. Outstanding request example
After submitting your request, an outstanding request will appear

16. Received items An e-mail should be received, if the material is found
Articles will be available in account
“Electronically Received Articles”
The student should receive an , if the material is found. The article will then be available to the student from his/her account under “Electronically Received Articles”, usually within a few days.

17. Viewing items Click “Electronically Received Articles”
The blue header in the middle of the page should change from “Outstanding Requests” to “Electronically Received Articles” after the request has been processed.

18. Viewing items continued
All requested articles should be displayed in a list under this new blue header. Requested articles will be displayed in this window for 30 days, and then they will be deleted.
Click “View.”
Articles will be displayed in PDF format.

19. Outstanding requests “Outstanding Requests” “Status”
Items yet to be received
“Status”
What the status is of the request
You can click on the transaction number to see a more detailed account of the request.

20. Edit or cancel requests
To view or change a request—click on transaction number on “Outstanding Requests” page
Click “Edit Request” or “Cancel Request”
Once on this new screen, you can click “Edit” or “Cancel Request”

21. You can also view items by clicking on “request history”
You can also view items by clicking on “request history”. This allows you to view all of your past requests. Included in this page is a tracking history to view your items’ status.

22. Request using worldcat
Worldcat makes it very easy to borrow materials through Illiad. By clicking on the send a request to ILL link, it not only directs you right to Illiad, but after you log in, the information is filled out for you. All you have to do is click “Submit request”

23. Library Help Access main library page Ask A Librarian
View ILLiad Instructions
View a tutorial
If you need more information, you can find many resources to help you under “library help” on the library’s home page.

24. Additional help
If the previous options do not help or the problem is with your login or password
Contact Computing services (