1. AKAM Development
Professionalising Key Account Management

2. Building the community
Gaining individual members as well as corporates
Affordable membership for individuals: now €150pa for all
Corporate membership attracting more interest
Relaunched website with more intuitive access
Building website resources
Schedule for first Diplomas to be awarded by end 2017

3. Holding meetings across Europe
Opportunity to learn, challenge, share knowledge and experience, and network
So far meetings held in Bordeaux, London, Paris, Oslo, Dublin, Lugano
Annual conference at DIT in Dublin, 2nd November, range of KAM topics
2018 calendar tbc: open to invitations from hosting organisations (views on Vilnius/Ryga?)

4. Focus on building member resources
Understanding KAM: papers and articles
Customer intelligence interpretation and insight.
Breeding the key account manager of tomorrow.
Key customer profitability
Overcoming internal conflict through KAM
Managerial implications of KAM research.
Recent KAM papers
Recommended reading: KAM books

5. Downloadable diagnostics and tools
Transitioning to KAM (1): transitioning curve and quick checklist
Transitioning to KAM (2): detailed audit and action checklist
Customer readiness for KAM: quick checklist
Key account strategic plans: framework.
Key account strategic plans: worksheets

6. More member resources Videos from practitioner experts on KAM
Past workshops: presentations*** and outputs of discussions
Member networking: organisation and contacts
Coming soon: case studies

7. Developing the AKAM Diploma
Full details of process and competencies on website, open to all
Making progress with first Diploma students, first ‘graduation’ by end 2017
Advanced Diploma specification by autumn 2017
Working with colleges to align course offering: more invited to participate
Need to talk to professional Human Resource organisations about KAM qualification: help on access welcome