2. At Collective Solution (CS), we provide customized solutions to support your business needs. Paramount to a successful partnership is providing solutions that are compliant, user-friendly and price sensitive. One such solution is the ability to assist Clients needing to contact customers on their mobile phones. 2

3. What is ContactRight
ContactRightTM is Collective Solution’s TCPA compliant and cost effective manual calling solution specifically created to efficiently contact customers on their mobile phones, verify that we have contacted the right party and transfer the customers back to our Client’s qualified representatives in a manner that is customer friendly, while also being extremely efficient and cost-effective for our Clients. ContactRight is a way of maximizing the productivity of your collectors combining scalable team of trained call center agents to initiate an outbound call and transfer a right party contact. 3

4. Possible uses for ContactRight are:
Collections
Servicing
Receivable Management
Reminder Calls
1st Party/Pre-Charge-Off
3rd Party Collections
Skip Tracing Programs
Specialty
Sales and Market Research
Sales Conversion
Lead Qualification
Outbound Surveys
Customer Satisfaction
Data Gathering 4

5. ContactRight includes:
Seamless integration
with CRM platforms
Real-time monitoring capabilities
Suite of standard reports
A Dedicated team of agents
Training 5

6. Benefits of ContactRight
Increased RPC’s (Right Party Connects)
Increased production and file penetration of manual cell phone campaigns
Increase outbound dials by up to XX% per hour.
Increase right party contacts (RPCs) by up to XX%.
True scalable growth as you need it. 6

7. TCPA Compliant Attributes of ContactRight
Attributes of system that are compliant:
Not a predictive dialer
No random number generator
No number storage/redial
Requires human interaction to initiate call 7

8. ContactRight Process
Step by Step Call Process 8

9. 9 Agent selects customer phone number
Number is dialed and transferred with a click 9

10. Agent leaves call and marks disposition.10

11. 11 Call Flow Client Call Disposition File Call Result Server
Transfer/Click
Agent

12. Technical Features
Call center agents do not have direct access to sensitive customer data
No customer PII data is stored
Integrated call recording
Warm or cold transfer capability
Scheduled callbacks
Customized outbound caller ID per campaign or per list
Daily reporting of call dispositions 12

13. Customized Reporting
Clients will receive daily production and monthly summary reports for each campaign. The reports provide details on the campaign for each call that has been placed providing insight on productivity and inventory control measures.  Hourly staffing reports are  available to provide guidance on scheduling your inbound hunt group to support right party contact transfers. 13

14. 14

15. ContactRight Legal Support
Fineman, Krekstein, & Harris:
“ The ContactRight product is not an auto dialer or a predictive dialer; it does not store or produce telephone numbers to be called using a random or sequential number generator, nor does it dial such numbers.”
Estrella v. LTD Fin. Services, LP, Civil No. 8: , 2014 U.S. Dist. Lexis , at *10 (M.D. Fla. Nov. 2, 2015) explained a collection agent had to manually click a button before the defendant’s phone system dialed Plaintiff’s number, there was sufficient human intervention to deny the plaintiff’s TCPA claim as a matter of law.
Gragg v. Orange Cab Co, Inc., the court considered whether “technology with the potential capacity to store or produce and call telephone numbers using a random number generator constitutes an ATDS.”
Strauss v. CBE Group, Inc CIV, 2016 WL (S.D. Fla. Mar. 28, 2016) the court examined a telephone dialing system which required the representative to “click [] to initiate a call.” ID. At *4. The system was not capable of making automated calls, did not dial predictively, and did not use a random number or sequential number generator. Id. The Strauss court granted summary judgement in favor of the defendant, noting that “human intervention is essential at the point and time that the number is dialed.” Id.
ContactRight Legal Support 15
Opinion letter available to clients upon request

16. Rick J Perr
Rick Perr is a partner with the Philadelphia law firm of Fineman Krekstein & Harris, P.C., where he concentrates his practice in complex commercial litigation.  Mr. Perr sits on the Board of Directors for ACA International, he is the State Compliance Chair for New Jersey and also currently sits on the Board of Directors for the Mid-Atlantic Collectors Association. 
Mr. Perr has been recognized among his peers as a New Jersey "Super Lawyer" from 2006 to 2011 for his expertise in business litigation.  He has also received the coveted distinction of being named a 2008 “Lawyer on the Fast Track” by The Legal Intelligencer and the Pennsylvania Law Weekly.  Mr. Perr has a B.A. (1991) in Political Science, English and History from Rutgers College and is an International and Foreign Law Honors graduate of Rutgers – Camden School of Law (1994). 
He is admitted to practice in New Jersey, New York and Pennsylvania, and before the United States Supreme Court, the United States Court of Appeals for the Second and Third Circuits and the United States District Court for the District of New Jersey, for the Eastern and Southern Districts of New York and for the Eastern, Middle and Western Districts of Pennsylvania.
Experience
Szczurek v. Prof'l Mgmt., No , 2015 U.S. App. LEXIS (3d Cir. September 10, 2015) (In an FDCPA action, debt collector was entitled to judgment on the pleadings under Fed. R. Civ. P. 12(c), because court disagreed with debtor's interpretation of a sentence in a debt collection letter as misleading and declined to hold debt collector liable for failing to notify consumers of rights above and beyond what was required by the FDCPA). 16

17. About CS
At Collective Solution, we provide customized solutions to support your business needs. As an established, full service BPO firm, CS employs a scalable workforce of 1,800+ employees worldwide. We work diligently to deliver cost effective, valuable solutions to optimize our clients’ organizations, as well as their experience in partnering with us. 17

18. Executive Vice-President, at
Contact
If you would like to learn more or have any inquiries, please Janice Boyd,
Executive Vice-President, at 18