1. Communicate

2. By the end of the Power Hour you will be able to:
Identify why communication breaks down, and the reasons why your communication may not always be successful
Use your words, tone and body language to express yourself clearly
Use the communication cycle to manage communication and improve understanding

3. Communication Breakdown
Interpretation
Assumptions
Lack of Concentration
Mismatch
Language and Culture

4. Effects of Communication Breakdown

5. Message Components
This applies to ambiguous or emotional communication

6. Body Language Posture Gestures Facial Expression Eye Contact Fidgeting
Leg Movement
Face-Touching
Arm Position

7. Voice Tone
Volume
Energy
Speed
Pitch
Articulation

8. The Communication Cycle

9. The Communication Cycle
Instigating discussion, such as giving feedback on performance
Accept what they have said, and check that you have received the message clearly.
Inviting a response by asking a question; open questions to get more information, and closed questions to get confirmation
If you have asked a question, do the person the courtesy of listening to understand – not to assume and then interrupt.

10. What are you going to DO as a result of this Power Hour Session?
Make it Work at Work
What are you going to DO as a result of this Power Hour Session?