1. Transportation Systems Management and Operations (TSM&O)
Performance Measurement Dimension
Challenges and Opportunities from a State DOT Perspective
based on
Federal Highway Administration Capability Maturity Model Workshops
Subrat Mahapatra
Maryland State Highway Administration

2. Presentation Focus
“why you implemented performance measures in the first place and what you get out of them…”
as it relates to Maryland TSM&O/ Mobility/ Reliability Improvement efforts

3. TSM&O at SHA
Existing Business Processes at SHA have stable TSM&O components built-in at all levels across the agency
SHA Recipient of FHWA SHRP2 L06 Implementation Assistance to “Organize for Reliability” – opportunity to review and refocus priorities
CMM workshops facilitated TSM&O related conversations internally and externally. Outcome of the L06 project will be a SHA TSM&O Strategic/ Implementation Plan

4. Develop TSM&O data business plan
TSM&O Performance Measurement Action Items
SHA Self Evaluation in the Performance Measurement Dimension
Level
1 — Performed
2 — Managed
3 — Integrated
4 — Optimized
Criteria
Some outputs measured and reported—but not utilized
Output data used regularly for after-action debriefings and improvements; data easily available and dashboarded
Outcome measures identified (networks, modes, impacts) and routinely utilized for objective-based program improvements
Performance measures reported internally for utilization and externally for accountability and program justification
Develop TSM&O data business plan
Develop and implement a travel time reliability monitoring program
Develop modeling plan and tools for supporting TSM&O analysis
Other related initiatives (e.g., WZPMA, Freight Fluidity)

5. TSM&O as a program (similar to SHSP)
TSM&O Key Opportunity Areas
TSM&O as a program (similar to SHSP)
Integrated freeways and arterial systems M&O
Arterials Ops is the next big opportunity area
Freight consideration and multi-modal aspects
Performance Metrics that considers ICM, ramp metering and other strategies
Performance metrics that compares traditional projects with TSM&O projects
Risk/ Uncertainty analysis tools

6. Performance Data Resources for TSM&O Plan Implementation
Advanced data/performance measurement and analytics infrastructure is already in place
SHA Data Services
ATR/ HPMS/ Counts
Detector data
Signal data/ CCTV feeds
Asset data, Project data
UMD CATT/ RITIS/ VPP
Speed, Incidents, Workzones, Special Events, Weather, Transit etc.

7. Freeway and Arterial Performance Measures

8. TSM&O at SHA – Outcome Focused
SHA Policies, Programs and Projects focus on Annual User Cost Savings
Outcome driven decisions – e.g CHART expansion to 24/7 operations

9. TSM&O at SHA – Outcome Focused
CHART Operations
Incident Management
Annual User Cost Savings
Average Incident Duration
Traveler Information Systems
# of CHART Controllable Cameras
# of Maryland 511 Calls Received
Work zone Management
Winter Weather Operations
Special Event Management
TIM Training

10. CAUSES OF UNRELIABILITY
Improving Reliability on Maryland Highways
CAUSES OF UNRELIABILITY
Poorly Timed Traffic Signals
Inclement Weather
Crashes
Fluctuations in Demand
Work Zones
SHAs FOUR-STEP APPROACH
SHA developed a Reliability Roadmap in Summer 2014
Phased Approach to develop a comprehensive program that improves reliability of our system
SHRP2 Projects (L38, L06, R11) help advance Roadmap task activities.

11. Communicating Performance thru Dashboards SHA Mobility Dashboard
Web-based Solution
Increase Transparency
Performance Based Approach

12. Communicating Performance thru Dashboards
RITIS Work zone Dashboard

13. Tools and Applications Winter Operations – Restoration Time
Outer loop on Northwest of I-695
(from I-83, exit 24 to I-795, exit 19) Miles

14. Before/ After Performance Measurement InterCounty Connector Case Study
PM Peak Hour (5:00-6:00 pm)
Before
After
Use of probe speed data to understand the congestion and reliability of the transportation network.

15. Use of Probe Data Analytics UMD CATT, RITIS, VPP Suite, SHA I-TMS
Probe Data Analytics provide:
Travel Time & Reliability Analysis
Real-time & Historic Dashboards
User Delay Costs
Animated Historic maps
Region and state-wide Bottleneck Ranking
Performance Summary Tables
Graphics and Data Exports
Raw & aggregate Data Downloads
Tools and Applications aid in
Identify problem areas (for project development)
Confirm existing project viability
Conduct before & after studies
Create system performance report-outs, and more

16. Forecasting/ Evaluating Performance thru’ Advanced Modeling Tools
SHA is developing multi-resolution and time-dependent travel demand models for integrated planning and operations
KEY FEATURES
Data Hub
Multi-resolution network
Statewide Model/ DTA
Corridor/ Sub-area AgBM/ DTA
ABM/ DTA Integration

17. Systems and Technology Input & Output Measures
Next Steps
Performance Measurement to Management
Outcome based
Performance Management
for TSM&O
Contact Information:
Subrat Mahapatra
Office of Planning and Preliminary Engineering
Maryland State Highway Administration
Phone:
Business Processes
Systems and Technology
Input & Output Measures
Analytical Engines
Reliable Datasets
Data Business Plan