1. Scottish Improvement Skills
Diagnostic tools:
Brainstorming frameworks
SIS: Group B Project Aims, Theories of Change, Change Ideas: Module – Diagnostic Tools: Brainstorming frameworks: Participant

2. System of Profound Knowledge
Deming 2000

3. Developing Change Ideas Using Diagnostic Tools
By the end of this session you will be able to:
Demonstrate how to use a range of brainstorming frameworks to generate, capture and use others’ ideas and apply them to improvement work.
Apply a number of brainstorming frameworks to identify potential ideas for change in your system.

4. Brainstorming Principles Logistics Frameworks Forcefield Analysis
Human factors
Driver Diagram

5. Brainstorming Principles of Idea Collection

6. Brainstorming Logistics

7. Forcefield analysis Forces for change Forces against change
Present state
Desired state
Forces for change
Forces against change
Lewin 1943/1997

8. Human Factors and Ergonomics
Aim: to optimize human well-being and
overall system performance
Encompasses:
Design
Engineering
Psychology
Organisational Management (including quality)
Human Sciences (anatomy, physiology, biomechanics, anthropometry)

9. System of Profound Knowledge
Deming 2000

10. Applying an HFE Framework
Who
What
When
How
Where
Why
People
Activity
Environment

11. Aim: Promote Staff Wellbeing
Aim  Driver  Driver Change ideas ?
Promote the physical, mental and emotional wellbeing of staff. By March 2017: (1) reduce staff absences from 5.2% to 4.2% (2) reduce staff related incidents from 140 to 100 per month.
Environment ?
A workplace that is safe for staff ?
Activity ?
People
Staff engaged in health and wellbeing practices

12. Project work: Applying an HFE Framework
Who
What
When
How
Where
Why
People
Activity
Environment

13. Human Factors and Ergonomics
“Human Factors is the scientific discipline concerned with the understanding of inter-actions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance”
International Ergonomics Association
“Making it easy to do the right thing”
Bromiley M. 2011

14. Driver Diagram Aim 1 Driver 2 Driver Change ideas
A new healthier me!
Lose 7 pounds by end July 2015
Leisure activity
Calories in meals
Calories in drinks
Calories in alcohol
Work activity
Calories in snacks
No alcohol Monday to Thursday
Max 1 x juice or soft drink per day
Reduce portion size
Cook evening meals from scratch
Replace biscuits/cakes with fruit
Keep to shopping list
Get up from desk to talk, instead of phone or
Use stairs not lift
Walk to a daily step target
Swim at least twice a week
Calories in
Calories out

15. Organising theories for improvement
Aim
Aim statement:
A general description of the desired improvement.
(what, how much, by when)
A network of factors that drive the outcome/ aim
Primary Drivers
Secondary factors which will influence delivery of the primary drivers
Secondary Drivers
Change idea
The changes or proposed interventions that can be tested out to achieve the secondary drivers

16. Project work: Change Ideas?
Use the ‘driver diagram’ approach to generate some change ideas. ?

17. Brainstorming Frameworks: Summary
Brainstorming principles and logistics
Frameworks
Forcefield analysis
Human Factors and Ergonomics
Driver diagram

18. References and Further Resources
Lewin K., 1943, Defining the "Field at a Given Time" Psychological Review. 50: 292–310. Republished in Resolving Social Conflicts & Field Theory in Social Science, Washington, D.C.: American Psychological Association, 1997
The Science of Human Factors: Separating fact from fiction
e.pdf
Systems thinking
ety:_Ten_Principles/Presentation
Enhanced Significant Event Analysis