1. Whose experience is it anyway?
Patient’s Experience Conference
for Nurses, Midwives and AHP’s
PPDNF Scotland
Whose experience is it anyway?
Tuesday 28th April 2009
Ninewells Hospital
DUNDEE
9am – 4.30pm
Cost £60
Mark Lees, Treasurer PPDN.F Scotland
Practice Development Centre – Udston Office
Udston Hospital
Farm Road
Burnbank
HAMILTON
Lanarkshire ML3 9LA
Telephone: /

2. PPDNF- Whose experience is it anyway? 28th April 2009
Ninewells Hospital, DUNDEE
PROGRAMME
TIME
PROGRAMME
09:00 – 10:00
Registration - Tea/coffee and Networking
Presentation
10:00 – 10:15
10:15 – 10:45
10:45 – 11:15
Welcome and Overview of the Symposium
Fiona Cook - PPDN.M.AHP.F Chair
Patient Experience and Scottish Government Initiatives
Mike Sabin - Scottish Government
Practice Development Vision for Scotland
Penny Bond - NHS Quality Improvement Scotland
11:15 – 11:45
Tea/Coffee and Networking
11:45 – 12:45
Compassionate Care
Stephen Smith - Team Leader – Compassionate Care Project – NHS Lothian
Emotional Touch-Points
Ria Tocher and Belinda Dewar - Compassionate Care Team – NHS Lothian
12:45 – 13:30
Lunch and Networking
Workshops
13:30 – 14:10
14:10 – 14:50
14:50 – 15:30
15:30 – 16:00
Hearty Voices
Nicola Cotter
Chest, Heart and stroke
Promoting Person Centred Practice
Jane Christie and Jane Camp
PPDN.M.AHP.F Scotland
Capturing the Patients Views
Susan Hannah – Practice Development Lead – NHS Ayrshire & Arran
Carole Lang – Senior Charge Nurse – NHS Ayrshire & Arran
Patient Focused & Public Involvement
Andrew Moore – Assistant Direct of Patient & Public Involvement– NHS Ayrshire & Arran
16:00
16:30
Plenary & Evaluation
Close

3. Whose experience is it anyway?
Delegate Booking Form
Professional Practice Development Nurses, Midwives, Allied Health Professionals Forum
Whose experience is it anyway?
28th April 2009
Ninewells Hospital, DUNDEE
Delegate Booking Form to be received no later than
13th April 2009
Name ___________________________________________________________
Job Title _________________________________________________________
Organisation ______________________________________________________
Work Address _____________________________________________________
__________________________________________________________________
Telephone No. _________________________ Fax No. _____________________
_____________________________________________________________
Special Dietary Requirements __________________________________________
Please tick if you do not want your name added to the delegates list.
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Costs: £60.00 (non refundable)
Invoices available on request Please submit cheque (payable to- Professional & Practice
Development NMAHPs Forum Scotland) with the application form and return to:
Mark Lees, Treasurer PPDN.M.AHP.F Scotland
Practice Development Centre – Udston Office
Udston Hospital
Farm Road
Burnbank
HAMILTON
Lanarkshire ML3 9LA
Telephone: /
BACS Payments can only be accepted with further Discussion with the Treasurer