1. English Business 1 2nd Chapter
For Accounting(EB) 3rd year
#Softskill

2. Outline Meetings-1 Meetings-2 Socializing Meetings-3
Discussing progress
Meetings-2
Asking for dan giving opinions
Socializing
Making small talk and developing a conversation
Meetings-3
Making and responding to suggestions.

3. Meetings-1
Mahasiswa mampu menjelaskan manfaat dan tata cara suatu pekerjaan; menceritakan pengalaman pribadi; mendelegasikan pekerjaan; dan mendiskusikan kemajuan suatu proyek/ pekerjaan.

4. Meetings-2
Mahasiswa mampu menjelaskan pelayanan jasa terhadap konsumen; membuat perbandingan; merespon keluhan pelanggan; dan meminta serta memberikan pendapat.

5. Meetings-3
Mahasiswa mampu melakukan pemesanan dan pengiriman; menjelaskan tentang masa depan; membuat pengaturan; dan memberi serta menerima saran.

6. Phrases you could use when giving factual information
Generally,
Usually,
Commonly,
On the whole,
Most of the time,
Specifically,

7. Phrases you could use when introducing your own opinion
In my opinion,
I believe that
I am sure that
I am convinced that
I am fairly certain that
To my mind,
Obviously,
From my point of view,
As I see it,
As far as I am concerned,
ETC

8. Agreeing and Disagreeing
I agree (with Mr. …), I am sure the new system will be much profitable.
Sorry, I don’t agree(to some extend). I don’t think the new system will be better.
Making Suggestions
Let’s discuss the technical side.
Let’s not discuss the technical side first.
How about (What about) discussing the technical side?
Why don’t you try another alternative?
Asking for, giving, and refusing permission
May I leave the office earlier today?
Would you mind If I have some time off?
It’s ok, but make sure that everything will be fine tomorrow.
I must say sorry for now. We have to complete all the preparation before the deadline.
You may take my laptop now but don’t forget to return it tomorrow not later than 1 pm.

9. Conversation example Starting the meeting:
Good morning, everyone. If we are all here, let'sstart the meeting. We're here today to discuss ways of improving sales in rural market areas. First, let's go over the report from the last meeting which was held on June 24th.
Asking and giving suggestion:
Before I begin the report, I'd like to get some ideas from you all. How do you feel about rural sales in your sales districts? I suggest we go round the table first to get all of your input.
In my opinion, we have been focusing too much on urban customers and their needs. The way I see things, we need to return to our rural base by developing an advertising campaign to focus on their particular needs.
I'm afraid I can't agree with you. I think rural customers want to feel as important as our customers living in cities. I suggest we give our rural sales teams more help with advanced customer information reporting.

10. Conversation example Asking for progress
I would like to ask on the progression of the Award Ceremony which has been proposed in the previous meeting. Are all the arrangement in place?
Yes, it is almost done. If there is no further changes, everything will be right on schedule.
Jack, how is the “OMX” project coming along?
John, have you completed the report on the new accounting package?

11. Socializing
Mahasiswa mampu menjelaskan tentang perjalanan (travel); mencari informasi tentang perjalanan (travel); dan mengembangkan suatu percakapan.

12. Business travel plan template
Brief summary
Executive policy statement
Introduction
Roles and responsibilities
Current travel patterns, travel issues and site assessment
Objectives
Targets
Actions
Monitoring and evaluation
Financial issues
Appendices
Plan of site
Location of site

13. Business travel plan template
Brief summary
Reason and objective for travelling
A brief summary of the significant measures to be introduced
Progress towards targets
Executive policy statement
A clear, short and positive statement of intent and commitment to the plan
Agreement and signature of senior executives/CEO/Board

14. Business travel plan template
Introduction
Background information
Policy context:
What travel plans are for
The transport situation
Relevant state transport and health policy
Organization context:
State location
Brief history of site and organization
Describe on-site activities
Reason for Travel

15. Business travel plan template
Roles and responsibilities
Coordinator and other involved personnel
Meeting frequency
Current travel patterns, travel issues and site assessment
Site descriptions
Facilities
Number of staff
Organization activities
Development plan
Current condition review
Travel survey (questionnaires, mode of transport, living arragements)
Possible changes to existing policies

16. Business travel plan template
Objectives
Aimed improvement / achievement
Targets
Time table on targets to reach the objective
Actions
Time table on planned actions and requirements to reach the targets
Monitoring and evaluation
Personnel responsible for monitoring and evaluating targets
Monitoring frequency
Financial issues
financial implications
overall expected expenditure
source of finance
Appendices
Plan of site
Location of site

17. Business travel plan template
Brief summary
Executive policy statement
Introduction
Roles and responsibilities
Current travel patterns, travel issues and site assessment
Objectives
Targets
Actions
Monitoring and evaluation
Financial issues
Appendices
Plan of site
Location of site

18. Tugas Meetings and socializing
Make a group of 6 to 8 people.
Make a video covering:
Complaints from costumers on a certain product/service.
Answering direct complaints
Office conversations: small talk and work related
A meeting discussing the problem and the project arranged to diminish it.

19. Tugas Meetings and socializing
Dissapointing…
We apologize sir.
Give complaints in a constructive manner
Give an angry complaint
Respond to consumers complaints accordingly
We are currently resolving this issue….
BAD!
Our policies states…
Horrid!!

20. Tugas Meetings and socializing
Making small talk and developing a conversation
Asking for dan giving opinions
As I see it, the arragements….
Do you think we should….?
The company will probably be merged with ….
I am fairly certain that….
Its going well really! Care for some nuts?
Ray! How is the “Cnut” project?

21. Tugas Meetings and socializing
Discussing progress
Making and responding to suggestions.
Therefore, I conclude that….
The project is now on stage….
I suggest that we…
That suggestion is specifically….
According to the data….

22. See you in the
next 4 weeks

23. Sources