1. WATER FORUM, 15-17 November 2017, Belgrade, Serbia
Water Safety and Crisis Management
Business Continuity Essentials for Disaster Management
The Global Facility for Disaster Reduction and Recovery (GFDRR) is a global partnership that helps developing countries better understand and reduce their vulnerability to natural hazards and climate change.
GFDRR is a grant-funding mechanism, managed by the World Bank, that supports disaster risk management projects worldwide.
Working on the ground with over 400 local, national, regional, and international partners, GFDRR provides knowledge, funding, and technical assistance.
WATER FORUM, November 2017, Belgrade, Serbia

2. Why water safety planning?
Low pressure weather system caused extensive rainfall in Bosnia and Herzegovina, Serbia and Croatia in May 2014
Total precipitation between May 11-17, 2014 in mm

3. Why water safety planning?
Over 80 people lost their lives
Thousands were displaced
EUR 1.55 billion in damages

4. Why water safety planning?
Among the consequences of the floods was a major disruption and potential long-term damage of water services in some communities
In a survey conducted in October 2015, utility companies from the region expressed particular interest for capacity building in the area of disaster risk management

5. D-LeaP course offerings

6. The training program

7. Technical Partner
Consortium of four companies led by Infraprotect GmbH in partnership with the Austrian Association of Gas and Water (OVGW), Vienna Water Works and Energie AG Wasser
Contact person: Dipl. Ing. Christian Plohberger

8. Timeline Kick-off phase (June – October 2017) - FINALIZED
Development of curriculum and training materials in coordination with potential hubs
Preparation phase (November 2017 – March 2018)
Hubs to submit business plans and certification requests, and name designated trainers (CVs)
Pre-evaluation of business plans and certification requests
Review and evaluation of hubs
Certification of hubs / feedback
Train the trainers event (end of February)

9. Timeline Implementation phase (April – October 2018)
Delivery of the training course by hubs
Awards and certificates
Availability of technical partner for questions and to oversee the delivery of the program
Improvement phase (November – December 2018)
Evaluation of the training program
Improvement of the program for second iteration

10. Hubs
WASS and UTSVI in Serbia have expressed their interest in becoming hubs for the program
Shukos in Kosovo and Aquasan in BiH have also expressed initial interest
ASSOCIATION FOR WATER PRESERVATION AND PROTECTION IN THE SOUTH OF SERBIA.
Association for Water Technology and Sanitary Engineering

11. The Project Consortium

12. The Project Consortium
17 years of experience in the field
Risk Management (RM)
Incident Management / Crisis Management
Business Continuity Management (BCM)
BCM and RM Management training
Natural Hazards
Medium and Small sized Water Supply
Large Cities Water supply
Water Sector Standards
Qualification and training programmes
Research

13. The Project Consortium
17 years of experience in the field
Risk Management (RM)
Incident Management / Crisis Management
Business Continuity Management (BCM)
BCM and RM Management training
Natural Hazards
Medium and Small sized Water Supply
Large Cities Water supply
Water Sector Standards
Qualification and training programmes
Research

14. The Project Consortium

15. Overarching Concept
Take a Risk Management approach to identify and assess your risks. This will give you a picture of the hazard and threats, and the potential impact on your organisation. This is the starting point für business continuity management.
Still within the scope of risk management, you take medium to long term measures to reduce the threats and / or your vulnerability. This gets you to a reduced „residual risk“, which cannot be reduced further by feasible means.
The next step is to take organisational preparations to be prepared for the moment an incident impacts your organisation. These preparations are organisational Crisis Management.
By implementing these measures and preparations, the remaining potential impact on your scenario is much reduced.

16. Business Continuity Management
(Risk Management)
Practical Business Continuity Management begins with risk management and has and escalation and business recovery cycle in place.
Important steps in the business recovery cycle:
Incident Management
Emergency Management
Crisis Management
Recovery Phase
In this course, we will focus on the two singly most applicable steps, risk management and crisis management.

17. Business Continuity Management
(Risk Management)
Practical Business Continuity Management begins with risk management and has and escalation and business recovery cycle in place.
Important steps in the business recovery cycle:
Incident Management
Emergency Management
Crisis Management
Recovery Phase
In this course, we will focus on the two singly most applicable steps, risk management and crisis management.

18. Business Recovery Plans (BRP)
Risk Management
Operational Response
Recovery Planning
Overarching Concept
Water Safety Planning
Crisis Management
Emergency Management
Business Recovery Plans (BRP)
In Risk Management, we choose to use Water Safety Plan Methodology (it would have been possible to choose other Risk Management approaches. WSP is the most sophisticated approach for water suppliers).
When it comes to the operational response, Emergency Management and Crisis Management are the tools at hand. In our program, we put a heavy focus on Crisis Management, which is the more sophisticated and capable approach, while adapting Emergency Management methodology for implementation at small water suppliers.
There is more to Business Continuity Management. After the (reduced) impact has materialized, steps for rapid and optimal recovery must be taken. Preparation for this is done by drawing scenario-specific business recovery plans (BRPs).

19. Business Recovery Plans (BRP)
Risk Management
Operational Response
Recovery Planning
Overarching Concept
Water Safety Planning
Crisis Management
Emergency Management
Business Recovery Plans (BRP)
In Risk Management, we choose to use Water Safety Plan Methodology (it would have been possible to choose other Risk Management approaches. WSP is the most sophisticated approach for water suppliers).
When it comes to the operational response, Emergency Management and Crisis Management are the tools at hand. In our program, we put a heavy focus on Crisis Management, which is the more sophisticated and capable approach, while adapting Emergency Management methodology for implementation at small water suppliers.
There is more to Business Continuity Management. After the (reduced) impact has materialized, steps for rapid and optimal recovery must be taken. Preparation for this is done by drawing scenario-specific business recovery plans (BRPs).

20. Goals
Implement in practice the two most hands-on, practical Elements of Business Continuity Management

21. Risk Management: WSP Methodology
Goals
Risk Management: WSP Methodology
Hazard identification
Risk Assessment / Assign Risk Scores
Set Measures for Risk Reduction / priorisation
Risk Reporting
Water Safety Planning: identify Critical Points und define Control Points

22. Risk Management Water Safety Planning

23. Goals Crisis Management:
Understand and implement Crisis Management methodology
Crisis Management Staff: structural organisation
Crisis Management: working procedures
Alerting and escalation
Situation reports
Decision making under uncertainty
Implement Crisis Management at small water suppliers
Create your own Crisis Management trainings / scenarios

24. Crisis Management 1. 2. 3. 4.

25. Strong Focus on Practical Implementation
Features
Novel Approach
Strong Focus on Practical Implementation
Universally Applicable (small to large water suppliers)

26. Features
Crisis Management Core Methodology

27. Focus of this Program
 Focus on OPERATIONAL RESPONSE !

28. Thank you www.infraprotect.com Elvira Broeks Christian Plohberger
World Bank – Danube Water Program
c/o World Bank
Praterstraße 31, 17th floor
1020 Vienna, Austria
Christian Plohberger
Infraprotect GmbH

29. Thank you Elvira Broeks ebroeksmotta@worldbank.org
World Bank – Danube Water Program
c/o World Bank
Praterstraße 31, 17th floor
1020 Vienna, Austria