1. Parks & Recreation Listening and Laundering: Tools for Effective Communication Tuesday, Nov. 21st, :50-12:50am by
Vanessa Avery, PhD
Transcendence Education, Inc.

2. Agenda Key Learning Outcomes Opening Ideas about Communication
Communicating Dialogically
Deep Listening
How people normally listen and communicate
New methods for listening and communication
Barriers to Effective Cross-Cultural Communication
Practicum on controversial topics
Screening and Analysis
Identifying Commitments

3. Key Learning Outcomes
Distinguish typical listening and communications patterns and how they affect communication and relatedness
Identify barriers to cross-cultural communication
Ability to define new listening patterns and how they can transform communication and deepen relationships, including in situations of conflict
Practice new listening patterns through practicum

4. Some opening ideas
Perhaps one of the greatest tools for navigating organizational relationships and processes is our ability to communicate.
Communication most often takes the form of one the following:
A conversation: information and ideas flow between people for the primary purpose of self-expression
A discussion: information and ideas are exchanged in order to accomplish a specific task or to solve a problem
Training or Education: helps people learn something, usually by transferring knowledge from the teacher/trainer to the student
Debate: like a contest in which there are winners and losers; participants listen to each other to find what is wrong, incomplete, or otherwise flawed

5. The Alternative: Dialogue
Definition: “Dialogue aims to build relationships between people as they address a common concern; dialogue also aims to help groups take in more information and perspectives than they previously had as they attempt to forge a new and broader understanding of a situation.” (Schirch & Campt)
Dialogue:
Is unique as it focuses on listening for understanding;
Is best when participants listen for what might be correct, true, and insightful about what others have stated;
Is when: “the listeners try to find ideas with which they can agree, and potentially combine those with their own ideas to build a larger truth than any side has on its own.” (The Little Book of Dialogue for Difficult Subjects, Loc. 94)
*Dialogue requires a willingness to learn from those who believe differently.

6. Identifying Typical Listening And COMmunication Patterns
Exercise
Identifying Typical Listening And COMmunication Patterns

7. Listening and Communication
Typical Patterns
Dialogical/Transformational Patterns
Benefits and Sacrifices
Already Always Speaking
Already Always Listening
Deep Listening
Paraphrasing/Mirroring
Hearing Hidden Offers
Generalities to Specifics
Laundering

8. Unconscious Communication Culturally Driven Expectations
Barriers to effective Cross-Cultural Communication: Additional Perspectives
Prior Associations
Unconscious Communication
Culturally Driven Expectations
Selective Perception
Stereotypes
Subconscious Cultural Blinders
Lack of Cultural Self-Awareness

9. Listening and Communication Practicum
Controversial topics

10. Dialogical/Transformational Patterns
Deep Listening
Paraphrasing/Mirroring
Hearing Hidden Offers
Need to be Met
Contribution
Commitment
Common Ground
Nothing’s Wrong
Generalities to Specifics
Laundering

11. Guidelines for Dialogue by Zen Master Jeong Ji
Vow.
Listen.
Ask questions.
Suspend judgment.
Speak from experience.
Become new.
Trust.
Become equal.

12. Identifying Commitments
Leadership in Listening and Communication
Identifying Commitments