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Marlabs Capability Overview

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Presentation on theme: "Marlabs Capability Overview"— Presentation transcript:

1 Marlabs Capability Overview

2 About Marlabs Founded in 1996 Headquartered in Piscataway, NJ
Marquee customer portfolio Customer centric client engagement model Consistent growth over last decade; current strength associates Scalable global delivery model Best-in-class facilities and infrastructure Quality system driven by CMMI Level 3, PCMM, ISO , ISO and SAS70 best practices Strategic Partnership Awards & Recognitions

3 Marlabs Service Offerings
Architecture & Design / Application Portfolio Management Application Development Services Stack Testing (Independent Verification and Validation / Quality Assurance Services) Application Maintenance and Support IT Infrastructure Services Application Services Microsoft, Java, Open Source CoE Knowledge Management Collaboration Tools Migration & modernization Embedded Systems Testing (IV&V / QA) Testing CoE Test Process Consulting Functional Testing Non-functional Testing Test Automation ERP Strategy & Needs Analysis Evaluation & Selection Customization & Implementation Maintenance & Support Infrastructure Services Server Management Network Monitoring Security Management DB & App Support Application Hosting Remote Desktop Support Service Practice / COE based Offerings Set Web Technologies Portals & Content Mgmt Web Services & SOA / Web 2.0 Rich Internet Apps (RIA) Enterprise Mobility Mobile App Development Mobile App Testing Handheld devices – ePOS, PDA DWBI Maturity Assessment and Solution Blueprint Data Warehousing ETL, Reporting & Analytics Application Development: Agile, Spiral, Waterfall, JAD, RAD, Prototype Application Maintenance: Managed Services Portals: PACE ERP: ASAP & AIM Automation Frameworks, Objective Driven, Metrics Infrastructure Services: Managed Services Methodologies Technology Stack (Alliances) SAP Oracle Microsoft IBM MicroStrategy HP RedHat Apple Confidential

4 Global Delivery Infrastructure
Overall Infrastructure 140,000+ sq. ft. of development facilities 2 cities in India and 3 centers in NA State-of-art communications Data and network security Disaster management strategy Network Infrastructure at US Data Center Network Infrastructure at India Centre Lit with multi-entrance fiber rings for redundant network circuits Airtel Aircel VSNL Reliance Mysore, India Bangalore, India Headquarters Piscataway, NJ Bethlehem, PA Virginia Curitiba, Brazil Toronto, Canada Pune, India Mexico City, Mexico Lit with multi-entrance fiber rings for redundant network circuits. AT&T Optimum Lightpath Verizon Sprint BGP network with core service providers enables 99.99% availability Dual NOCs Security 100% redundancy for 24x7 infrastructure services State of the Art network monitoring and management tools Application Monitoring Intrusion Prevention Network Monitoring Security Monitoring Dedicated Secure Channel VLAN for ODC isolation Selective access to Marlabs backbone using ODC Gateway Secure Corporate Campus Building access restricted and monitored by card access and closed circuit TV Two factor authentication Biometric fingerprint scan Card based physical security Datacenter Facility 20,000 square feet of total premise area N+1 Infrastructure Topography Dual, diverse power feeds 12 hour UPS capability Diesel Generator backup Power and load monitoring for optimum utilization Data Center Grade Liebert Cooling Systems

5 Global Delivery Model Customer Marlabs Offshore Development Centre
Processes & Methodologies Onsite Scoping Implementation Infrastructure High Level Design Acceptance Testing Offshore Management Systems CoE Develop Test Support Teams Quality Metrics Quality Methodologies Cultural Synchronisation Human Resources Staffing QMS

6 Offerings / Service Practices (CoEs) Organization Infrastructure
Customer Engagement and Operating Model Guiding Principles Aligned with strategy Client focus Modularity Agile, flat structure Leadership opportunities Domain based improvement trajectory Clear P&L ownership Project Group Stakeholders CUSTOMER Account Management Sales Delivery Pre Sales New Jersey Pennsylvania Virginia Bangalore Mysore MARLABS Offerings / Service Practices (CoEs) Application Development & Maintenance Testing Data Warehousing and Business Intelligence (DWBI) Enterprise Applications Infrastructure Services Organization Infrastructure Process Excellence Resource Management IT Infrastructure Management Automation & Digitization Confidential

7 Infrastructure Services Industry Specialization
Centers of Excellence (CoEs) Market Study Offerings R&D Assist Delivery Competency Building Reusability Microsoft Microsoft Dynamics, CRM, SharePoint, Office SSIS, SSRS Microsoft.NET, Silverlight, MVC, WPF, WCF, Win forms, WF, SQL Server Ajax/JQuery, Expression Blend, Microsoft Azure Java EJBs, EAI, JMS, SOA JSTL, JDBC, JAAS Struts, Spring, WebWork, JSF, Hibernate WebSphere, WebLogic, Jboss, Tomcat TIBCO General Interface AJAX, DWR Eclipse, NetBeans OpenLaszlo JBoss, Tomcat, JSF Open Source Dynamic – PHP, Python, Perl, Ruby, Tcl/Tk Functional – Scala, Haskell, Erlang, LISP, Clojure Javscript Frameworks – jQuery, Ext JS, Prototype / Script.aculo.us, Dojo Ruby on Rails Testing QTP, Watir, Selenium, DeviceAnywhere, TestQuest Pro LoadRunner, NeoLoad, Jmeter, OpenSTA, TestMaker Quality Center, Rational Test Manager, Test Link, TestPartner Bugzilla, JIRA, Mantis, TeamTrack DWBI Full Lifecycle BI Systems SAP, Oracle, Microsoft, Pentaho OLAP/Reporting Tools SAS/RS, MSTR, Business Objects, Cognos, Hyperion, BIRT, Jaspersoft ETL Systems - Informatica, SSIS, Ascential, Kettle ERP SAP ECC, R/3, Business One SAP - MM, SD, FI/CO, PP, HR, BIW, CRM, SCM, SRM SAP NetWeaver Oracle E-Business Suite - Financials, SCM, Projects, Manufacturing, HRMS and CRM Oracle PeopleSoft Microsoft Dynamics Infrastructure Services HP OpenView, BMC Patrol, Autosys CA-7/11, Unicenter, Vantage NetBackup Nagios/Fruity, MRTG Smoke Ping, Ping Plotter APC Power Monitoring Console Solar winds, InterMapper, Snort Context Awareness Integration of social media, location and geography based information for added value. Localization Localizing solutions for a specific geography. Industry Specialization Industry specific customization of ERP, CRM and ECM solutions: Mobility Enterprise Mobility options, offering solutions for multiple form factors 40 Percent of Global 2000 Enterprises to Have Context-Aware Computing Projects Focused on the User Experience by Gartner

8 Configuration Management
Application Development and Methodology Custom Application Development Enterprise Application Integration Application Migration Interfaces to 3rd Party and Legacy Applications Prototypes & Pilots Start-up Requirements Analysis Customer Quality Management Support Groups Project Management Account Management Center Of Excellence Closure Design Multi-tiered architecture Usage of industry standard design patterns Component based solutions Service-oriented architecture Open source technologies Rich client behavior (RCP/desktop, RIA/Web) UAT & Post Implementation Support Construction Package and Release System Testing Waterfall Agile XP, SCRUM, Crystal, RUP FDD JAD RAD Spiral Planning & Monitoring Configuration Management All Work products are reviewed Periodic Project Management Reviews Periodic Audits

9 Quality: Metrics & Measurement
Metrics Gathering Causal Analysis Lessons Learnt Best Practices Improve Project Planning Reduce Software Defects Increase Defect Containment/ Reduce Cost Improve Customer Satisfaction through Quality Schedule Slippage Effort Slippage End Timeliness Review Effectiveness TDCE BMI RTI SLA Compliance PROJECT LIFECYCLE – SDLC Phases Periodic Reviews – Reviews, Walkthroughs, Testing and Audits QMS Data Repository Process Metrics Product Metrics Causal Analysis of Outliers using Brainstorming, Pareto Charts, Histogram Corrective and Prevention Actions feed back into the SDLC Phases Internal Reviews (IQA) 100% Review External Reviews (EQA) 20% Final Inspection (FI)- Assure Compliance to Process Customer Satisfaction Survey CMMi L3 assessed SAS 70 certified PMI/PMP Technology partners Maintenance & Support Projects Attribute Metric Defects Defect Density Review Effectiveness Effort Effort Slippage Rework Effort Review Effort Productivity Size/Effort Schedule Schedule Slippage End-Timeliness – Schedule Commitments Incident Arrival Rate No. of Incidents received per period BMI Backlog Management Index % Compliance to SLA Response Time index Development Projects Attribute Metric Defects Defect Density Total Defect Containment Effectiveness Review Effectiveness Effort Effort Slippage Rework Effort Review Effort Productivity Size/Effort Schedule Schedule Slippage End-Timeliness – Schedule Commitments Size Size Deviation Testing Projects Attribute Metric Defects Defect Density Review Effectiveness Effort Effort Slippage Rework Effort Review Effort Productivity Size/Effort Schedule Schedule Slippage End-Timeliness – Schedule Commitments

10 Mobile Product Development Lifecycle
Mobile Product Development Services Strategy Consulting Requirements Definition User Research Roadmap Proof of Concept Design User Experience Design Interaction Design Mobile Visual Design Usability Testing Development & Maintenance Enterprise App Development Integration to Existing Apps App Store Submission QA and Testing Deployment & Maintenance Updates and Releases Mobile Product Development Lifecycle Mobile Application Categories Multimedia Apps Business and Sales Apps Search Tool Apps Healthcare Apps mLearning Apps Campus Apps Social Networking Apps Cross-Platform Development Games and Fun Apps SMS/MMS and Bulk Messaging Mobile Financial Apps Location based Apps Travel Apps m-Commerce Apps Utility Apps GPS Navigation and Tracking Apps

11 Independent Verification & Validation (Testing)
Security Functional Usability Regression Acceptance Compatibility Performance Localization Integration Manual Testing Automation Testing Strategy Initiation Test Planning Design Testing Lifecycle Reports & Metrics Execution Ramp-up for multiple apps Meet SLAs Progressively Increase Team Size and Types of Testing Knowledge Acquisition Infrastructure Set-up Transition Preparation Planning and Scoping Stable Metrics Evaluation Process Improvement Testing COE Testing Tools Quality Center, Rational Test Manager, Test Link, TestPartner etc Bugzilla, JIRA, Mantis, TeamTracker etc LoadRunner, NeoLoad, Jmeter, OpenSTA, TestMaker etc QTP, Watir, Selenium, DeviceAnywhere, TestQuest Pro etc Functional Tools Performance Tools Bug Tracking Tools Test Management Tools

12 Mobile Application Testing - Types & Tools
Application functions as per business requirements, Data exchange and synchronization. Functionality Testing Various modes of application installation (OTA, data cable, Bluetooth / IR, Wi-Fi). Installation Testing Compatibility of application or content on real handsets and interoperability. Compatibility Testing Mobile interface testing, application navigation testing, and intuitiveness of the application. Usability Testing Meets specified performance criteria such as throughput, system latency, or response time. Performance Testing Testing application under different network scenarios and memory tests. Network and Device Testing Automated Testing Types and Tools Used Types Tools Functionality Performance Network & Device Device Anywhere TestQuest Pro Perfecto Mobile Eggplant Instruments PushToTest

13 Sample Reports & Metrics
Confidential

14 Data Warehousing and Business Intelligence (DWBI)
Service Areas Assessments And Consulting Data Warehousing Reporting and Analysis Dashboards Visualizations Analytics Project Offerings BI Roadmap Dimensional Modeling Tool Evaluation Performance Tuning OWB/ODI SSIS Informatica DataStage Pentaho Kettle SSRS/SSAS SAP BO IBM Cognos Oracle BIEE MicroStrategy Hyperion Stack Xcelsius Performance Point Services Dundas SAS SPSS Oracle Data Miner BI on the cloud Batch Monitoring DWBI QA BI Application Hosting Testing, Maintenance and Hosting Offerings DWH Maintenance Oracle DB2 Appliances (Netezza/Exadata) SQL Server Backbone Offerings (Data Layer) MySQL Solution Assessment Tool Kit Templates Checklists Questionnaires ETL Data Validation Framework ReportCentral Advanced Executive Dashboards Sales Optimization Solution Packs Business Analytics Master Data Management, Data Governance and Data Stewardship Teradata

15 Data Storage and Processing
DWBI Competency Full Lifecycle BI Systems (Microsoft, Oracle, Pentaho) OLAP/Reporting Tools (OBIEE, MSTR, BO, Cognos) ETL Systems (OWB/ODI, Informatica, DataStage) MicroStrategy Microsoft Oracle IBM Healthcare Banking, Financial Services and Insurance Education Retail Manufacturing MSTR OBIEE Hyperion BO Cognos Erwin Visio DB Designer Tools & Technology Reporting/ OLAP ETL Data Modeling Consulting Tools Domains SAS SPSS Oracle Data Miner Data Storage and Processing Analytics Pentaho Talend R Weka Mondrian Open Source In-house de-duplication Data cleansing algorithms Trillium Partnerships BI Assessments – needs, data model and performance Organizational preparedness, Business case preparation etc. Metrics – ROI, TCO etc. Solution Architecture SSIS Informatica DataStage Ab Initio OWB/Oracle DI RDBMS (Oracle, SQL Server, MySQL, DB2) Columnar Databases (Vertica, ParAccel) Appliances (IBM/Netezza, Oracle/Exadata, SAP/HANA) Map/Reduce (GreenPlum, Aster Data) Data Quality

16 Services BPO/KPO Service Offerings Processing Services Services
Banking & Finance Airline Health Care Legal Processing Services Loans Cards Checks Reservations Customer Inquiries Loyalty Programs Claims Applications Medical Summaries Legal Bill Review Case Preparation Litigation Services With Special Focus Mortgages Investment Operations Revenue Accounting Fee Bill Processing Medical Records Sample Request Management Standard of Care Evaluation Finance & A/C AP/AR, Reconciliation, Accounting, Reporting, Tax Services HR Services Benefits, Reference Checks, Appraisal Help Desk & Contact Center Inbound/Outbound Contact Centre, IT Helpdesk

17 Order Entry, Processing and Management Billing, Invoicing and Payments
Transaction Processing Offerings Order Entry, Processing and Management Call Center Sales order entry and checking Sample Request Management Product configuration checking Contract Reconciliation Quotations Billing, Invoicing and Payments Loans processing Claims processing Application processing Reconciliations Accounts payable Time and expense reimbursement Vendor payments Benefits administration Medicare insurance claims Insurance Services Application Data Entry/Processing, Policy verification/issuing, Quote Generation, Renewal Tracking Credit Card Services Check processing Credit and Collections Management, Credit and Debit Card processing 17

18 Resource availability On-Demand
Marlabs Professional Services Resource availability On-Demand Immediate Joining – 24 hours Superior Quality of Resources No Location constraints – Resources can be deployed to any location Guaranteed Continuity of Resources Technical Assistance to Deployed Resources from Training Center Low Attrition Available to Hire after the engagement SATISFIED CUSTOMERS

19 Marlabs Customer Portfolio

20 Marlabs Services for Financial Sector

21 Solutions for the Capital Markets
Financial Sector Capabilities Financial Services Asset Mgmt Cards & Payments Compliance & Risk Trade Processing Portfolio Mgt Funds Mgt Equity Aggregation Equity Trading Solutions for the Capital Markets Financial Analytics Risk Management CRM Analytics Fund / Portfolio Management Clearing and Settlement Reference Data Management Compliance Review Performance Monitoring and Reporting Comprehensive Front, Mid, and Back-Office Solutions Protocols FIX, QuickFIX, SWIFT, IFX, NEFT CEP Tools StreamBase, TIBCO, StreamInisght Low-Latency Messaging 29West, TIBCO, Wombat Channels Branch, Mobile, Portal, CMS, Remittance, PoS and ATM Business Services Clearing and Settlement, Corporate, Treasury, Finance, CRM BRMS IBM WebSphere ILOG, TIBCO BusinessEvents, Drools RSS Feeds Bloomberg, Reuters Industry-specific Skills

22 Competencies Enterprise Transformation and SOA Capabilities
Consulting SOA Certified Consultants equipped with framework Enterprise Transformation Strategy Framework for Application Portfolio Optimization Support from Offshore Technology Architects Implementation Oracle, IBM and TIBCO SOA Suites Experience Open Source Implementation Experience Partnerships with industry best SOA tool vendors EAI Experience Testing SOA Testing Expertise Open Source Testing Tools Expertise Enterprise Transformation and SOA COE Competencies 1. APO Through SOA 2. SOA Driven Integration 3. Legacy modernization 4. Marlabs SOA Reference Architecture Confidential

23 APO Solution Offerings and Delivery Framework
Consolidation Governance Sourcing Modernization APO Service Delivery Process Project Setup Information Gathering Analysis Evaluate Opportunities Detail Projects Prioritize Projects Phasing of Projects Project Closure Assess Current State Identify Opportunities Recommend Program Plan Industry Offerings Constraints Opportunities Improvement Areas Selected Projects Recommended Plan Program Management Legends Output Analysis

24 Marlabs: Reference Architecture for SOA Engagements
Application Adapter Services Enterprise Applications Content Management Custom App SAP Legacy App .NET, J2EE Enterprise Service Bus Business Services Integration Services Utility Services Service Layer Business Process Management Rules Engine Presentation Services Extended Enterprise Service Registry and Management Offline Applications B2B B2C Business Rules Registry Security Policies Infrastructure Services Data Center Storage Networks Online Applications Business Monitoring Confidential

25 Case Study: Architecture Transformation driven by SOA
The Client: Major Insurance Company in the USA Business Objective No Business agility because of legacy systems (IBM mainframe). ‘Ease of Maintenance’ is low. Unable to incorporate new business rules without changing core code. Unable to derive Business Intelligence out of vast amount of data in consistent manner. Engagement Scope Integration with Internal and External Systems. TIBCO ActiveMatrix Product Family. Integration with FTP based legacy system and CICS based ones. Reporting. Engagement Outcome Introducing ESB and Application Servers as a connectivity infrastructure. Providing generic service interfaces from ClaimCenter for reusability across enterprise. Middle-tier based services for more scalability, reusability and to minimize impact when systems are replaced in future. Providing analytical and transactional reports along with multidimensional data model and cubes. Client Benefits More versatile solution. Benefit in terms of cost and time to meet business requirement changes - more reusable and loosely coupled services. SOA based approach provides smooth transition to the desired state and also avoid redundant work. Claims DataMart as central point for all analytical reports. Confidential

26 Data Governance & Compliance
Data Architecture Sources (Data Feeds (Bloomberg, Reuters), Inhouse Apps /3rd party/ ERP) Security (User / Application) Administration (Install/Config/Tune) Storage (Online/Offline/Backup/Re covery) Availability (Replication/DR) Data Management Data Analysis Data Delivery Mathematical tools -- Mathematica, Matlab Statistical Tools -- SAS, SPSS, R, S-Plus Real-time, Batch Static, Exploratory (Data Mining), Adaptive (Predictive, Feedback Models) Data Quality, Data Cleansing Financial Engineering Models - Large Volume Data Analysis, Frameworks App Front-ends BI / Reporting Tools Custom Reports Web, Mobile Formats Customers Traders and Brokers Investment Bankers Data Governance & Compliance Confidential

27 Marlabs Case Studies

28 Supporting Latin American and Asia Pacific operations
Marlabs Relationships Review – HSBC Holdings PLC Sample Applications: Cards & Collection (mainframe), Retail Banking/Core Banking (AS400), interfaces between Core Banking & Cards Provided single global point of contact across all locations Helped reduce dependence on existing vendors – key to sourcing strategy Raised flexibility & agility in staffing projects Key Notes Development, maintenance of a global platform, highly critical to global business Supporting Latin American and Asia Pacific operations Supporting deployment of Vision Plus platform

29 Managing business critical, end customer facing applications
Marlabs Relationships Review - Gate Gourmet Inc. Sample Applications: In-flight Supply Chain Management (Oracle, Java, Hibernate, Flex), Galley Planning, SAP L2 Support (all modules, BW, ABAP), Hyperion Financial Management L2 Support Transitioned disintegrated, disconnected applications to enterprise-wide B2B applications Reduced total cost of ownership Provide integrated platform for clients Key Notes Managing business critical, end customer facing applications Unique solutions – customized to business Spectrum of projects: development, maintenance, support

30 Grew with customer – new product launch
Marlabs Relationships Review – Blackhawk Network Inc. Sample Applications: Inventory Management, Order Management, Message Gateway, POS Connectivity, Web Enablement (Java, MicroStrategy, .NET, Oracle) Faster go-to-market Access to wide pool of resources Increased business agility Key Notes Combines steady Supply & Distribution business with more innovative initiatives Grew with customer – new product launch

31 Marlabs: Strategic Value Proposition and Differentiators
CUSTOMER CENTRICITY ‘Key’ account focus Flexible engagement models Nimble, aligned, senior management focus Organization structure and customer engagement SUSTAINABILITY & INNOVATION TARGETED OFFERINGS Highest ROI (value delivered) Expertise in select competencies Investment based approach Financial stability Value-add engines Investments Client TALENT GLOBAL DELIVERY Skill coverage and availability Competence level Performance management Career progression Employee satisfaction Skills availability & quality State-of-the-art infrastructure Security, business continuity Cost effectiveness Uniform service delivery model DELIVERY EXCELLENCE Certification compliance Uniform delivery process framework across all delivery locations Clients’ experience of Marlabs’ delivery: Certainty 90% of growth through repeat business and referrals

32 Thank You


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