1. Marlabs Capability Overview

2. About Marlabs Founded in 1996 Headquartered in Piscataway, NJ
Marquee customer portfolio
Customer centric client engagement model
Consistent growth over last decade; current strength associates
Scalable global delivery model
Best-in-class facilities and infrastructure
Quality system driven by CMMI Level 3, PCMM, ISO , ISO and SAS70 best practices
Strategic Partnership
Awards & Recognitions

3. Marlabs Service Offerings
Architecture & Design / Application Portfolio Management
Application Development
Services Stack
Testing (Independent Verification and Validation / Quality Assurance Services)
Application Maintenance and Support
IT Infrastructure Services
Application Services
Microsoft, Java, Open Source CoE
Knowledge Management
Collaboration Tools
Migration & modernization
Embedded Systems
Testing (IV&V / QA)
Testing CoE
Test Process Consulting
Functional Testing
Non-functional Testing
Test Automation
ERP
Strategy & Needs Analysis
Evaluation & Selection
Customization & Implementation
Maintenance & Support
Infrastructure Services
Server Management
Network Monitoring
Security Management
DB & App Support
Application Hosting
Remote Desktop Support
Service Practice / COE based Offerings Set
Web Technologies
Portals & Content Mgmt
Web Services & SOA / Web 2.0
Rich Internet Apps (RIA)
Enterprise Mobility
Mobile App Development
Mobile App Testing
Handheld devices – ePOS, PDA
DWBI
Maturity Assessment and Solution Blueprint
Data Warehousing
ETL, Reporting & Analytics
Application Development:
Agile, Spiral, Waterfall, JAD,
RAD, Prototype
Application Maintenance: Managed Services
Portals:
PACE
ERP:
ASAP & AIM
Automation Frameworks, Objective Driven, Metrics
Infrastructure Services:
Managed Services
Methodologies
Technology Stack (Alliances)
SAP
Oracle
Microsoft
IBM
MicroStrategy HP
RedHat
Apple
Confidential

4. Global Delivery Infrastructure
Overall Infrastructure
140,000+ sq. ft. of development facilities
2 cities in India and 3 centers in NA
State-of-art communications
Data and network security
Disaster management strategy
Network Infrastructure at US Data Center
Network Infrastructure at
India Centre
Lit with multi-entrance fiber rings for redundant network circuits
Airtel
Aircel
VSNL
Reliance
Mysore, India
Bangalore, India
Headquarters
Piscataway, NJ
Bethlehem, PA
Virginia
Curitiba, Brazil
Toronto, Canada
Pune, India
Mexico City, Mexico
Lit with multi-entrance fiber rings for redundant network circuits.
AT&T
Optimum Lightpath
Verizon
Sprint
BGP network with core service providers enables 99.99% availability
Dual NOCs
Security
100% redundancy for 24x7 infrastructure services
State of the Art network monitoring and management tools
Application Monitoring
Intrusion Prevention
Network Monitoring
Security Monitoring
Dedicated Secure Channel
VLAN for ODC isolation
Selective access to Marlabs backbone using ODC Gateway
Secure Corporate Campus
Building access restricted and monitored by card access and closed circuit TV
Two factor authentication
Biometric fingerprint scan
Card based physical security
Datacenter Facility
20,000 square feet of total premise area
N+1 Infrastructure Topography
Dual, diverse power feeds
12 hour UPS capability
Diesel Generator backup
Power and load monitoring for optimum utilization
Data Center Grade Liebert Cooling Systems

5. Global Delivery Model Customer Marlabs Offshore Development Centre
Processes & Methodologies
Onsite
Scoping
Implementation
Infrastructure
High Level Design
Acceptance Testing
Offshore
Management Systems
CoE
Develop
Test
Support
Teams
Quality Metrics
Quality Methodologies
Cultural Synchronisation
Human Resources
Staffing
QMS

6. Offerings / Service Practices (CoEs) Organization Infrastructure
Customer Engagement and Operating Model
Guiding Principles
Aligned with strategy
Client focus
Modularity
Agile, flat structure
Leadership opportunities
Domain based improvement trajectory
Clear P&L ownership
Project Group
Stakeholders
CUSTOMER
Account Management
Sales
Delivery
Pre Sales
New Jersey
Pennsylvania
Virginia
Bangalore
Mysore
MARLABS
Offerings / Service Practices (CoEs)
Application Development & Maintenance
Testing
Data Warehousing and Business Intelligence (DWBI)
Enterprise
Applications
Infrastructure
Services
Organization Infrastructure
Process Excellence
Resource Management
IT Infrastructure Management
Automation &
Digitization
Confidential

7. Infrastructure Services Industry Specialization
Centers of Excellence (CoEs)
Market Study
Offerings
R&D
Assist Delivery
Competency Building
Reusability
Microsoft
Microsoft Dynamics, CRM, SharePoint, Office
SSIS, SSRS
Microsoft.NET, Silverlight, MVC, WPF, WCF, Win forms, WF, SQL Server
Ajax/JQuery, Expression Blend, Microsoft Azure
Java
EJBs, EAI, JMS, SOA
JSTL, JDBC, JAAS
Struts, Spring, WebWork, JSF, Hibernate
WebSphere, WebLogic, Jboss, Tomcat
TIBCO General Interface
AJAX, DWR
Eclipse, NetBeans
OpenLaszlo
JBoss, Tomcat, JSF
Open Source
Dynamic – PHP, Python, Perl, Ruby, Tcl/Tk
Functional – Scala, Haskell, Erlang, LISP, Clojure
Javscript Frameworks – jQuery, Ext JS, Prototype / Script.aculo.us, Dojo
Ruby on Rails
Testing
QTP, Watir, Selenium, DeviceAnywhere, TestQuest Pro
LoadRunner, NeoLoad, Jmeter, OpenSTA, TestMaker
Quality Center, Rational Test Manager, Test Link, TestPartner
Bugzilla, JIRA, Mantis, TeamTrack
DWBI
Full Lifecycle BI Systems
SAP, Oracle, Microsoft, Pentaho
OLAP/Reporting Tools
SAS/RS, MSTR, Business Objects, Cognos, Hyperion, BIRT, Jaspersoft
ETL Systems - Informatica, SSIS, Ascential, Kettle
ERP
SAP ECC, R/3, Business One
SAP - MM, SD, FI/CO, PP, HR, BIW, CRM, SCM, SRM
SAP NetWeaver
Oracle E-Business Suite - Financials, SCM, Projects, Manufacturing, HRMS and CRM
Oracle PeopleSoft
Microsoft Dynamics
Infrastructure Services
HP OpenView, BMC Patrol, Autosys
CA-7/11, Unicenter, Vantage
NetBackup
Nagios/Fruity, MRTG
Smoke Ping, Ping Plotter
APC Power Monitoring Console
Solar winds, InterMapper, Snort
Context Awareness
Integration of social media, location and geography based information for added value.
Localization
Localizing solutions for a specific geography.
Industry Specialization
Industry specific customization of ERP, CRM and ECM solutions:
Mobility
Enterprise Mobility options, offering solutions for multiple form factors
40 Percent of Global 2000 Enterprises to Have Context-Aware Computing Projects Focused on the User Experience by Gartner

8. Configuration Management
Application Development and Methodology
Custom Application Development
Enterprise Application Integration
Application Migration
Interfaces to 3rd Party and Legacy Applications
Prototypes & Pilots
Start-up
Requirements Analysis
Customer
Quality Management
Support Groups
Project Management
Account Management
Center Of Excellence
Closure
Design
Multi-tiered architecture
Usage of industry standard design patterns
Component based solutions
Service-oriented architecture
Open source technologies
Rich client behavior (RCP/desktop, RIA/Web)
UAT & Post Implementation Support
Construction
Package and Release
System Testing
Waterfall
Agile
XP, SCRUM,
Crystal, RUP
FDD
JAD
RAD
Spiral
Planning & Monitoring
Configuration Management
All Work products are reviewed
Periodic Project Management Reviews
Periodic Audits

9. Quality: Metrics & Measurement
Metrics Gathering
Causal Analysis
Lessons Learnt
Best Practices
Improve Project Planning
Reduce Software Defects
Increase Defect Containment/ Reduce Cost
Improve Customer Satisfaction through Quality
Schedule Slippage
Effort Slippage
End Timeliness
Review Effectiveness
TDCE
BMI
RTI
SLA Compliance
PROJECT LIFECYCLE – SDLC Phases
Periodic Reviews – Reviews, Walkthroughs, Testing and Audits
QMS Data Repository
Process Metrics
Product Metrics
Causal Analysis of Outliers using Brainstorming, Pareto Charts, Histogram
Corrective and Prevention Actions feed back into the SDLC Phases
Internal Reviews
(IQA) 100%
Review
External Reviews
(EQA) 20%
Final Inspection
(FI)- Assure
Compliance to
Process
Customer Satisfaction
Survey
CMMi L3 assessed
SAS 70 certified
PMI/PMP
Technology partners
Maintenance & Support Projects
Attribute
Metric
Defects
Defect Density
Review Effectiveness
Effort
Effort Slippage
Rework Effort
Review Effort
Productivity
Size/Effort
Schedule
Schedule Slippage
End-Timeliness – Schedule Commitments
Incident Arrival Rate
No. of Incidents received per period
BMI
Backlog Management Index
% Compliance to SLA
Response Time index
Development Projects
Attribute
Metric
Defects
Defect Density
Total Defect Containment Effectiveness
Review Effectiveness
Effort
Effort Slippage
Rework Effort
Review Effort
Productivity
Size/Effort
Schedule
Schedule Slippage
End-Timeliness – Schedule Commitments
Size
Size Deviation
Testing Projects
Attribute
Metric
Defects
Defect Density
Review Effectiveness
Effort
Effort Slippage
Rework Effort
Review Effort
Productivity
Size/Effort
Schedule
Schedule Slippage
End-Timeliness – Schedule Commitments

10. Mobile Product Development Lifecycle
Mobile Product Development Services
Strategy Consulting
Requirements Definition
User Research
Roadmap
Proof of Concept
Design
User Experience Design
Interaction Design
Mobile Visual Design
Usability Testing
Development & Maintenance
Enterprise App Development
Integration to Existing Apps
App Store Submission
QA and Testing
Deployment & Maintenance
Updates and Releases
Mobile Product Development Lifecycle
Mobile Application Categories
Multimedia Apps
Business and Sales Apps
Search Tool Apps
Healthcare Apps
mLearning Apps
Campus Apps
Social Networking Apps
Cross-Platform Development
Games and Fun Apps
SMS/MMS and Bulk Messaging
Mobile Financial Apps
Location based Apps
Travel Apps
m-Commerce Apps
Utility Apps
GPS Navigation and Tracking Apps

11. Independent Verification & Validation (Testing)
Security
Functional
Usability
Regression
Acceptance
Compatibility
Performance
Localization
Integration
Manual Testing
Automation Testing
Strategy
Initiation
Test
Planning
Design
Testing Lifecycle
Reports
& Metrics
Execution
Ramp-up for multiple apps
Meet SLAs
Progressively Increase
Team Size and
Types of Testing
Knowledge Acquisition
Infrastructure Set-up
Transition
Preparation
Planning and Scoping
Stable
Metrics Evaluation
Process Improvement
Testing COE
Testing Tools
Quality Center, Rational Test Manager, Test Link, TestPartner etc
Bugzilla, JIRA, Mantis, TeamTracker etc
LoadRunner, NeoLoad, Jmeter, OpenSTA, TestMaker etc
QTP, Watir, Selenium, DeviceAnywhere,
TestQuest Pro etc
Functional Tools
Performance Tools
Bug Tracking Tools
Test Management Tools

12. Mobile Application Testing - Types & Tools
Application functions as per business requirements, Data exchange and synchronization.
Functionality Testing
Various modes of application installation (OTA, data cable, Bluetooth / IR, Wi-Fi).
Installation Testing
Compatibility of application or content on real handsets and interoperability.
Compatibility Testing
Mobile interface testing, application navigation testing, and intuitiveness of the application.
Usability Testing
Meets specified performance criteria such as throughput, system latency, or response time.
Performance Testing
Testing application under different network scenarios and memory tests.
Network and Device Testing
Automated Testing Types and Tools Used
Types
Tools
Functionality
Performance
Network & Device
Device Anywhere
TestQuest Pro
Perfecto Mobile
Eggplant
Instruments
PushToTest

13. Sample Reports & Metrics
Confidential

14. Data Warehousing and Business Intelligence (DWBI)
Service
Areas
Assessments
And
Consulting
Data
Warehousing
Reporting
and
Analysis
Dashboards
Visualizations
Analytics
Project
Offerings
BI Roadmap
Dimensional Modeling
Tool Evaluation
Performance Tuning
OWB/ODI
SSIS
Informatica
DataStage
Pentaho Kettle
SSRS/SSAS
SAP BO
IBM Cognos
Oracle BIEE
MicroStrategy
Hyperion Stack
Xcelsius
Performance Point Services
Dundas
SAS
SPSS
Oracle Data Miner
BI on the cloud
Batch Monitoring
DWBI QA
BI Application Hosting
Testing, Maintenance and Hosting Offerings
DWH Maintenance
Oracle
DB2
Appliances (Netezza/Exadata)
SQL Server
Backbone Offerings (Data Layer)
MySQL
Solution
Assessment
Tool Kit
Templates
Checklists
Questionnaires
ETL Data
Validation
Framework
ReportCentral
Advanced
Executive Dashboards
Sales Optimization
Solution Packs
Business Analytics
Master Data Management, Data Governance and Data Stewardship
Teradata

15. Data Storage and Processing
DWBI Competency
Full Lifecycle BI Systems (Microsoft, Oracle, Pentaho)
OLAP/Reporting Tools (OBIEE, MSTR, BO, Cognos)
ETL Systems (OWB/ODI, Informatica, DataStage)
MicroStrategy
Microsoft
Oracle
IBM
Healthcare
Banking, Financial Services and Insurance
Education
Retail
Manufacturing
MSTR
OBIEE
Hyperion BO
Cognos
Erwin
Visio
DB Designer
Tools & Technology
Reporting/ OLAP
ETL
Data Modeling
Consulting
Tools
Domains
SAS
SPSS
Oracle Data Miner
Data Storage and Processing
Analytics
Pentaho
Talend R
Weka
Mondrian
Open Source
In-house de-duplication
Data cleansing algorithms
Trillium
Partnerships
BI Assessments – needs, data model and performance
Organizational preparedness, Business case preparation etc.
Metrics – ROI, TCO etc.
Solution Architecture
SSIS
Informatica
DataStage
Ab Initio
OWB/Oracle DI
RDBMS (Oracle, SQL Server, MySQL, DB2)
Columnar Databases (Vertica, ParAccel)
Appliances (IBM/Netezza, Oracle/Exadata, SAP/HANA)
Map/Reduce (GreenPlum, Aster Data)
Data Quality

16. Services BPO/KPO Service Offerings Processing Services Services
Banking & Finance
Airline
Health Care
Legal
Processing Services
Loans Cards
Checks
Reservations
Customer Inquiries
Loyalty Programs
Claims
Applications
Medical Summaries
Legal Bill Review
Case Preparation
Litigation
Services
With Special Focus
Mortgages
Investment Operations
Revenue
Accounting
Fee Bill Processing
Medical Records
Sample Request Management
Standard of Care Evaluation
Finance & A/C
AP/AR, Reconciliation, Accounting, Reporting, Tax
Services
HR Services
Benefits, Reference Checks, Appraisal
Help Desk & Contact Center
Inbound/Outbound Contact Centre, IT Helpdesk

17. Order Entry, Processing and Management Billing, Invoicing and Payments
Transaction Processing Offerings
Order Entry, Processing and Management
Call Center
Sales order entry and checking
Sample Request Management
Product configuration checking
Contract Reconciliation
Quotations
Billing, Invoicing and Payments
Loans processing
Claims processing
Application processing
Reconciliations
Accounts payable
Time and expense reimbursement
Vendor payments
Benefits administration
Medicare insurance claims
Insurance Services
Application Data Entry/Processing,
Policy verification/issuing,
Quote Generation,
Renewal Tracking
Credit Card Services
Check processing
Credit and Collections Management, Credit and Debit Card processing 17

18. Resource availability On-Demand
Marlabs Professional Services
Resource availability On-Demand
Immediate Joining – 24 hours
Superior Quality of Resources
No Location constraints – Resources can be deployed to any location
Guaranteed Continuity of Resources
Technical Assistance to Deployed Resources from Training Center
Low Attrition
Available to Hire after the engagement
SATISFIED CUSTOMERS

19. Marlabs Customer Portfolio

20. Marlabs Services for Financial Sector

21. Solutions for the Capital Markets
Financial Sector Capabilities
Financial Services
Asset Mgmt
Cards & Payments
Compliance & Risk
Trade Processing
Portfolio Mgt
Funds Mgt
Equity Aggregation
Equity Trading
Solutions for the Capital Markets
Financial Analytics
Risk Management
CRM Analytics
Fund / Portfolio Management
Clearing and Settlement
Reference Data Management
Compliance Review
Performance Monitoring and Reporting
Comprehensive Front, Mid, and Back-Office Solutions
Protocols
FIX, QuickFIX, SWIFT, IFX, NEFT
CEP Tools
StreamBase, TIBCO, StreamInisght
Low-Latency Messaging
29West, TIBCO, Wombat
Channels
Branch, Mobile, Portal, CMS, Remittance, PoS and ATM
Business Services
Clearing and Settlement, Corporate, Treasury, Finance, CRM
BRMS
IBM WebSphere ILOG, TIBCO BusinessEvents, Drools
RSS Feeds
Bloomberg, Reuters
Industry-specific Skills

22. Competencies Enterprise Transformation and SOA Capabilities
Consulting
SOA Certified Consultants equipped with framework
Enterprise Transformation Strategy
Framework for Application Portfolio Optimization
Support from Offshore Technology Architects
Implementation
Oracle, IBM and TIBCO SOA Suites Experience
Open Source Implementation Experience
Partnerships with industry best SOA tool vendors
EAI Experience
Testing
SOA Testing Expertise
Open Source Testing Tools Expertise
Enterprise Transformation and SOA COE
Competencies
1. APO Through SOA
2. SOA Driven Integration
3. Legacy modernization
4. Marlabs SOA Reference Architecture
Confidential

23. APO Solution Offerings and Delivery Framework
Consolidation
Governance
Sourcing
Modernization
APO Service Delivery Process
Project Setup
Information Gathering
Analysis
Evaluate Opportunities
Detail Projects
Prioritize Projects
Phasing of Projects
Project Closure
Assess Current State
Identify Opportunities
Recommend Program Plan
Industry Offerings
Constraints
Opportunities
Improvement Areas
Selected Projects
Recommended Plan
Program Management
Legends
Output
Analysis

24. Marlabs: Reference Architecture for SOA Engagements
Application Adapter Services
Enterprise Applications
Content
Management
Custom App
SAP
Legacy App
.NET, J2EE
Enterprise Service Bus
Business Services
Integration Services
Utility Services
Service Layer
Business Process Management
Rules Engine
Presentation Services
Extended Enterprise
Service Registry and Management
Offline Applications
B2B
B2C
Business Rules
Registry
Security
Policies
Infrastructure Services
Data Center
Storage
Networks
Online Applications
Business Monitoring
Confidential

25. Case Study: Architecture Transformation driven by SOA
The Client: Major Insurance Company in the USA
Business Objective
No Business agility because of legacy systems (IBM mainframe).
‘Ease of Maintenance’ is low.
Unable to incorporate new business rules without changing core code.
Unable to derive Business Intelligence out of vast amount of data in consistent manner.
Engagement Scope
Integration with Internal and External Systems.
TIBCO ActiveMatrix Product Family.
Integration with FTP based legacy system and CICS based ones.
Reporting.
Engagement Outcome
Introducing ESB and Application Servers as a connectivity infrastructure.
Providing generic service interfaces from ClaimCenter for reusability across enterprise.
Middle-tier based services for more scalability, reusability and to minimize impact when systems are replaced in future.
Providing analytical and transactional reports along with multidimensional data model and cubes.
Client Benefits
More versatile solution.
Benefit in terms of cost and time to meet business requirement changes - more reusable and loosely coupled services.
SOA based approach provides smooth transition to the desired state and also avoid redundant work.
Claims DataMart as central point for all analytical reports.
Confidential

26. Data Governance & Compliance
Data Architecture
Sources (Data Feeds (Bloomberg, Reuters), Inhouse Apps /3rd party/ ERP)
Security (User / Application)
Administration (Install/Config/Tune)
Storage (Online/Offline/Backup/Re covery)
Availability (Replication/DR)
Data Management
Data Analysis
Data Delivery
Mathematical tools -- Mathematica, Matlab
Statistical Tools -- SAS, SPSS, R, S-Plus
Real-time, Batch
Static, Exploratory (Data Mining), Adaptive (Predictive, Feedback Models)
Data Quality, Data Cleansing
Financial Engineering Models - Large Volume Data Analysis, Frameworks
App Front-ends
BI / Reporting Tools
Custom Reports
Web, Mobile Formats
Customers
Traders and Brokers
Investment Bankers
Data Governance & Compliance
Confidential

27. Marlabs Case Studies

28. Supporting Latin American and Asia Pacific operations
Marlabs Relationships Review – HSBC Holdings PLC
Sample Applications: Cards & Collection (mainframe), Retail Banking/Core Banking (AS400), interfaces between Core Banking & Cards
Provided single global point of contact across all locations
Helped reduce dependence on existing vendors – key to sourcing strategy
Raised flexibility & agility in staffing projects
Key Notes
Development, maintenance of a global platform, highly critical to global business
Supporting Latin American and Asia Pacific operations
Supporting deployment of Vision Plus platform

29. Managing business critical, end customer facing applications
Marlabs Relationships Review - Gate Gourmet Inc.
Sample Applications: In-flight Supply Chain Management (Oracle, Java, Hibernate, Flex), Galley Planning, SAP L2 Support (all modules, BW, ABAP), Hyperion Financial Management L2 Support
Transitioned disintegrated, disconnected applications to enterprise-wide B2B applications
Reduced total cost of ownership
Provide integrated platform for clients
Key Notes
Managing business critical, end customer facing applications
Unique solutions – customized to business
Spectrum of projects: development, maintenance, support

30. Grew with customer – new product launch
Marlabs Relationships Review – Blackhawk Network Inc.
Sample Applications: Inventory Management, Order Management, Message Gateway, POS Connectivity, Web Enablement (Java, MicroStrategy, .NET, Oracle)
Faster go-to-market
Access to wide pool of resources
Increased business agility
Key Notes
Combines steady Supply & Distribution business with more innovative initiatives
Grew with customer – new product launch

31. Marlabs: Strategic Value Proposition and Differentiators
CUSTOMER CENTRICITY
‘Key’ account focus
Flexible engagement models
Nimble, aligned, senior management focus
Organization structure and customer engagement
SUSTAINABILITY & INNOVATION
TARGETED OFFERINGS
Highest ROI (value delivered)
Expertise in select competencies
Investment based approach
Financial stability
Value-add engines
Investments
Client
TALENT
GLOBAL DELIVERY
Skill coverage and availability
Competence level
Performance management
Career progression
Employee satisfaction
Skills availability & quality
State-of-the-art infrastructure
Security, business continuity
Cost effectiveness
Uniform service delivery model
DELIVERY EXCELLENCE
Certification compliance
Uniform delivery process framework across all delivery locations
Clients’ experience of Marlabs’ delivery: Certainty
90% of growth through repeat business and referrals

32. Thank You