1. III. EFFECTIVE COMMUNICATION
C. COMPARISON BETWEEN ASSERTIVE, PASSIVE, AGGRESSIVE TYPE OF COMMUNICATION

2. How does the Assertive Nurse do the following?
deal with issues?
look at conflict?
approach others?
feel about self?
Achieve desired goal?

3. CHARACTERISTICS OF ASSERTIVE NURSE
RESPONSE TO ISSUES: Remains open to issues
HANDLING CONFLICT: Discusses both sides of conflict
HOW APPROACHES OTHERS:
Is not a bully
Compromises
Does not withdraw from the situation
HOW FEELS ABOUT SELF:
Feels good about self
Is self-enhancing
Respects self and others
HOW PERCEIVES ACHIEVEMENT OF GOAL: May achieve desired goal

4. How does the Passive Nurse do the following
deal with situations in which a decision needs to be made?
Appear behaviorally?
Handle conflict?
Handle own feelings?
Handle conflict when talking to others?
Perceive self

5. CHARACTERISTICS OF PASSIVE NURSE
HOW DOES THE PASSIVE NURSE
DEAL WITH A SITUATION IN WHICH A DECISION NEEDS TO BE MADE: Hedges when attempting to say “no”, letting the other person make the decision, later resenting the decision made
APPEAR BEHAVIORALLY: Nervous, anxious, extremely apologetic, feeling helpless and powerless, lacks spontaneity
HANDLE CONFLICT: Avoids conflict at all costs; Uses avoidance or withdrawal behavior, talks about others, looks at floor
HANDLE OWN FEELINGS: Rarely expresses own feelings
PERCEIVES SELF: Feels sorry forself, looks for reassurance in others

6. How does the aggressive nurse handle the following
interact with others?
make others feel?
perceive self
What is aggressive nurse’s purpose in behaving aggressively?

7. AGGRESSIVE NURSE CHARACTERISTICS
HOW DOES NURSE INTERACT WITH OTHERS?:
Domineering
Humiliating,
Embarrasses others
Uses loud voice
Chooses for other

8. AGGRESSIVE NURSE CHARACTERISTICS
HOW DOES THE AGGRESSIVE NURSE MAKE OTHER’S FEEL?
Is insensitive to others
Convinced of own rightness
Must have own way
Obtains what she/he wants at the expense of others

9. AGGRESSIVE NURSE CHARACTERISTICS
HOW DOES NURSE PERCEIVE SELF:
Has strong feelings of insecurity
How does this individual:
interact with others?
make others feel?
appear behaviorly
Perceive self

10. AGGRESSIVE NURSE CHARACTERISTICS
What is aggressive nurse’s purpose in behaving aggressively?
Done with the intention of winning
Done to exert power in interpersonal situations
Done to promote ones own excellence