1. Unit 4 Good to hear from you again!
Business English
Unit 4
Good to hear from you again!

2. Conversation Question
A barrier is like a wall or an obstacle that gets in the way. So what does communication barrier mean?
What are some examples of communication barriers?
Conversation Question

3. Cross-cultural Communication
Conversation 1 – picture B
Problem – the receiver speaks only Japanese
Solution – the caller should or fax before making their call to set up a time to call and give the reason for their call.
Conversation 2 – picture C
Problem – the caller uses a metaphor
Solution – avoid difficult idioms or metaphors in speaking.
Cross-cultural Communication

4. Cross-cultural Communication
Conversation 3 – picture A
Problem – there is no active listening by the receiver
Solution – the receiver needs to show interest and understanding by using words like yes, okay, right, uh huh, I see, etc.
Cross-cultural Communication

5. Reading – pg. 35 Paragraph 1: Paragraph 2: Paragraph 3:
What is the first barrier to communication?
Give examples from the text of how people from different cultures use their voice.
What do you think an idiomatic expression is? Why are idiomatic expressions difficult to understand?
What are some examples of this communication barrier for Korean speakers?
Have you noticed any differences in how Koreans speak compared to other cultures?
Why did the author use the example of the German woman and the bread? What was the problem in their communication?
Reading – pg. 35

6. Barriers to Oral Communication
You can only control yourself in a cross-cultural conversation.
Try to eliminate noise
Look for feedback
Rephrase your sentence when necessary
Don’t talk down to the other person
Use objective, accurate language
Let other people finish what they have to say
Barriers to Oral Communication

7. s