1. Unit 1: Understand the complexity of hospitality and tourism destinations.
Objective 1.01
Identify career opportunities in the hospitality and tourism industry.

2. The Hospitality Industry
**Segments of the Hospitality Industry**
Food and Beverage
Lodging
Travel
Tourism
Recreation

3. In the United States, about 14 million people work in the hospitality industry.
There are many different businesses within the hospitality industries, allowing a diverse range of careers.

4. Careers in the Food and Beverage Segment
Front-of-the-House- area in a hospitality business that guest usually see.
Work directly with guest.
Main responsibilities include: seating guest, selling food, transmitting orders to the kitchen, serving customers, bussing tables and obtaining payment from customers.
Front-of-the-House Staff:
Restaurant Managers
Host/Hostess
Server
Bussers
Cashiers

5. Careers in the Food and Beverage Segment
Back-of-the-House-area in a hospitality business that guest usually do not see.
Work does not directly involve interaction with guest.
Main responsibilities include: food production, purchasing and receiving, marketing and sales, human resources, accounting, security and engineering and maintenance.
Back-of-the-House Staff:
Executive Chef
Sous-Chef
Kitchen Manager
Steward
Food Preparers
Chefs, Cooks

6. Careers in the Lodging Segment
Front Office Staff-handles everything related to selling sleeping rooms and interacting with guest.
Front office manager:
Managing front desk
Reservations department:
Handling reservations
Sales Agents

7. Careers in the Lodging Segment
Front Office Staff cont:
Front desk department:
Front desk agents
Uniformed service department:
Door and Bell attendants
Parking and transportation staff. Example: Valet
Concierges
Telecommunications department:
Operators
Wake up calls

8. Careers in the Lodging Segment
Housekeeping-responsible for keeping the hotel clean
Executive Housekeeper:
Managing housekeeping department and budget.
Assistant Housekeeper:
Inspector of rooms.
Room attendants.
House staff supervisor:
Concentrates on the cleanliness of the main public areas.

9. Careers in the Lodging Segment
Housekeeping cont:
Laundry Supervisor:
Laundry attendants
Seamsters
Contract Services:
In-house housekeeping services: housekeepers are part of the hotel
Contract housekeeping services: performed by a company that is not part of the hotel.

10. Careers in the Lodging Segment
Marketing and Sales: promoting the hotel and providing group rates for rooms and meeting rooms
Human Resources: hiring of hotel personnel
Accounting: Controlling the finances of the company.
Security: Keeping the hotel property safe
Engineering: responsible for the physical facilities of the hotel. Examples: Repairs, maintenance, deep cleaning and grounds keeping.

11. Careers in the Lodging Segment
Characteristics of hotel employees:
Great interpersonal and communication skills
Providing non-verbal communication through eye contact.
Providing patience and empathy with customer.
Maintaining professional appearance.

12. Careers in the Travel Segment
Travel agent-an individual who works at a retail business that brings travelers and travel industry suppliers together.
Rental Car agents- rents vehicles to travelers.
Bus drivers-Transport travelers around the country
Train operator-Transports travelers around the country by train.

13. Careers in the Travel Segment
Flight attendants- Tend to travelers needs while they travel by plane.
Pilots-Employees who fly airplanes.
Airplane technicians- Employees who repair and conduct maintenance on airplanes.
Airport personnel-Employees who provide customer service at airports across the world.

14. Careers in the Tourism Segment
Tour Guides: Working with people to give tours of different locations.
Party Planners: scheduling events/parties.
Visitor Center employees: Sales Managers, sales consultants, Marketing and Sales representatives and receptionists.

15. Careers in the Recreation Segment
State and National Park Representatives.
Volunteers
Swim Coach
Lifeguards
Camp Counselors
Event Planners
Park and Recreation employees