1. Meyer Consulting Group, LLC
PeopleSoft Support and Compliance

2. Meyer Consulting Group, LLC.
PeopleSoft Experts:
Implementations
Upgrades
Support
Compliance
Kevin M. Meyer, JD
Phone:

3. Agenda What is PeopleSoft Support?
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
What is PeopleSoft Support?
Understanding Software Contracts & Compliance
Cost of Non-Compliance
Pitfalls on not being Compliant
Mars v. Oracle (CA, 2015)
Hidden Audits
Cloud Credits
Know your rights…
Be Compliant Now!! Compliance within Support…
Agenda

4. What is PeopleSoft Support?
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
Scheduled server backups.
System Refreshes.
Tuning and Performance.
ERP Patch Maintenance.
Project migrations.
What is PeopleSoft Support?

5. What is PeopleSoft Support?
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
ERP support of all PeopleSoft Modules (Financials / Supply Chain / HR & Payroll
Support of all customizations.
Support of all third party tools and interfaces.
Business process analysis and tuning.
Ongoing data analysis to mitigate costs.
Support for delivered and custom reports.
On-going Training.
What is PeopleSoft Support?

6. What is PeopleSoft Support?
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
ERP software upgrades.
Third party integrations with all modules.
Data conversions.
Business process analysis.
Implementation of process monitoring software.
Customizations.
What is PeopleSoft Support?

7. Cost of Non-Compliance…
Contract Obligations and Compliance
PeopleSoft Support
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
Software License Audits ARE a legitimate way for Software Vendors to protects themselves.
Most Organizations are ‘Accidental’ Software Pirates.
True-Up Fees are usually due immediately and are NEVER budgeted for.
By the Numbers (According to IDC ):
63% of respondents were Audited in the last 18 to 24 months.
24% of those paid fees of $1 million or more.
56% of those paid fees over $100,000 or more.
85% of respondents were ‘Accidental’ Software Pirates.
Oracle is routinely recognized as one of the top auditors among software vendors.
This is wasted money that can be utilized on much better Capital IT Projects… *
Cost of Non-Compliance…
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.

8. Pitfalls of not being Compliant…
Contract Obligations and Compliance
PeopleSoft Support
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
Mars v. Oracle (CA, 2015)
Oracle offered Mars a ‘Review’ - be careful and make no mistake, this is an Audit!
Mars cooperated in line with the plain language of the contract:
“Audit shall not unreasonably interfere with Customer’s business activities”
Oracle’s definition of User / Audit Tactics called into question.
Hidden Audits
Customer Initiated Audits
Do NOT ask Oracle to help reduce costs…
If Audited, some tips:
Do NOT install Oracle Scripts. You are required to cooperate – NOT install scripts.
When done, don’t forget your ‘Close Letter’!
Pitfalls of not being Compliant…

9. Compliance – What can you do?
Contract Obligations and Compliance
PeopleSoft Support
Contract Review / Compliance
PS Admin
Functional / Technical Support
New Projects / Upgrades
Understand the terms of your licensing agreement / expiration dates
Modules / Technology / Users
Fines - can NOT be punitive
Ensure compliance is included within Technical / Functional Support
Train Your Support staff. This is an on-going process…
Dust off your contract and read it!!
Be Compliant NOW! Audit your system and embed compliance within support - do not wait for an Audit request from Oracle
Confusing Licensing clause is the norm. Read yours today and if you need help, please let us know…
Compliance – What can you do?

10. Meyer Consulting Group, LLC.
PeopleSoft Experts:
Implementations
Upgrades
Support
Compliance
Kevin M. Meyer, JD
Phone:
Questions? …and Contact Information