1. U3 Contacting customers 3.2 Referring
Here are some ways to introduce the subject of the message.
With reference to…..
Further to…
With regard to………
I am writing in connection with……

2. U3 Contacting customers 3.2 Referring
How would you start a letter about each
the following ?
a. an invoice (no. 679) for a photocopier.

3. U3 Contacting customers 3.2 Referring
answer: a.
With regard to your invoice no. 679 for a photocopier,……...
I am writing in connection with your invoice no. 679 for a photocopier,……...
Further to your invoice no. 679 for a photocopier,……...

4. U3 Contacting customers 3.2 Referring
How would you start a letter about each
the following ?
b. a meeting you had with the addressee on 16 January.

5. U3 Contacting customers 3.2 Referring
answer: b.
With regard to our meeting on 16 January……...

6. U3 Contacting customers 3.2 Referring
How would you start a letter about each
the following ?
c. an advertisement in The Times newspaper for the London Trade Fair
** Trade Fair 貿易博覽會

7. U3 Contacting customers 3.2 Referring
Trade Fair
Job Fair
Exhibition
Sales exhibition

8. U3 Contacting customers 3.2 Referring
answer: c.
I am writing in connection with your advertisement in The Times newspaper for the London Trade Fair.

9. U3 Contacting customers 3.2 Referring
How would you start a letter about each
the following ?
d. an application for a post as secretary in your company.
** application 申請

10. U3 Contacting customers 3.2 Referring
apply (v.)
application (n.)
I would like to apply for the job.
Please complete the application form
and send it back.

11. U3 Contacting customers 3.2 Referring
answer: d.
With reference to your application for a post as secretary …………….

12. U3 Contacting customers 3.2 Referring
How would you start a letter about each
the following ?
e. a fax order for six computers that you received today.

13. U3 Contacting customers 3.2 Referring
answer: e.
With reference to your fax order for six computers that we received today…….

14. U3 Contacting customers 3.3 Giving good / bad news
good news
I am - pleased to – tell you
delighted inform
- happy advise
that ………………….

15. U3 Contacting customers 3.3 Giving good / bad news
I am pleased to tell you that we would deliver your order on time.
I am delighted to inform you that we would deliver your order on time.
I am happy to advise you that we would deliver your order on time.

16. U3 Contacting customers 3.3 Giving good / bad news
We are sorry to -
We regret to tell
I am sorry to inform you that…
I regret to advise

17. U3 Contacting customers 3.3 Giving good / bad news
I am sorry to tell you that we are unable to deliver your order on time.
I regret to inform you that we are unable to deliver your order on time.
We are sorry to advise you that we are unable to deliver your order on time.
We regret to inform you that we are unable to deliver your order on time.

18. U3 Contacting customers 3.3 Giving good / bad news
Further to your order for some cupboards,
We are sorry to tell you that we have had
to increase the price.

19. U3 Contacting customers 3.3 Giving good / bad news
With regard to your application for a post as secretary,
I’m pleased to inform you that we would like you to
start work as soon as possible.

20. U3 Contacting customers 3.3 Giving good / bad news
With regard to your application for a post as secretary,
I regret to inform you that you were not successful.

21. U3 Contacting customers 3.3 Giving good / bad news
With regard to our telephone conversation last week,
I am happy to advise you that your car is now ready
for you to collect.

22. U3 Contacting customers 3.4 saying what you can and cannot do
We are unable to……………
We are able to….
We have been forced to……

23. U3 Contacting customers 3.4 saying what you can and cannot do
answer: a.
We are unable to reduce our prices.
reduce = lower

24. U3 Contacting customers 3.4 saying what you can and cannot dob.
You have had to raise your prices because the
government has increased the sales tax
have to
raise = increase
government

25. U3 Contacting customers 3.4 saying what you can and cannot do
answer: b.
We have been forced to raise our prices because the government has increased the sales.
reduce = lower

26. U3 Contacting customers 3.5 Giving reasons
This is
owing to………
due to…….
as a result of……
because of…….

27. U3 Contacting customers 3.5 Giving reasons
owing to………
due to…….
as a result of…
because of…… 片語
+ the fact of that S+V

28. U3 Contacting customers 3.5 Giving reasons
a. increase —— fall of the dollar
事實 原因
We have been force to increase our prices.
This is owing to the fall of the dollar.
answer:

29. U3 Contacting customers 3.5 Giving reasons
b. delay the delivery of the goods ——事實
strike by airline pilots ——原因
We have been force to delay the delivery of the
goods .
This is due to a strike by airline pilots .
answer:

30. U3 Contacting customers 3.5 Giving reasons
We are able to increase all salaries by 10%.
This is as a result of a rise in sales.
answer:

31. U3 Contacting customers 3.5 Giving reasonsd.
We have been force to cut all salaries by10%.
This is because of a fall in sales.
answer:

32. U3 Contacting customers 3.5 Giving reasons
We are unable to deliver your new order.
This is because of the fact of that we have
not received your payment for the last order.
answer:

33. U3 Contacting customers 3.5 Giving reasonsf.
We have been force to cancel the meeting.
This is due to the fact of that a lot of staff
have been ill.
answer: