1. ULTA Beauty: Providing “All Things Beauty, All in One Place” with Help from SAP® Solutions​
Company
ULTA Salon, Cosmetics & Fragrance Inc. (ULTA Beauty)
Headquarters
Bolingbrook, Illinois
Industry
Retail
Products and Services
Beauty products; salon and skin care services
Employees
19,000
Web Site
Partner
Service & Support organization
Objectives
Simple shopping experience grounded in trust and product expertise
Fulfilling work environment for associates
Community support through job growth and charitable initiatives
Why SAP
Long-term relationship with SAP
Scalable solutions that keep up with growth
Cloud and on-premise options for fast, flexible deployments
Resolution
SAP® Business Warehouse application powered by SAP HANA® for real-time data access and analytics
SAP Point-of-Sale application for real-time inventory visibility
SAP Mobile Platform to support custom-built mobile apps that enhance the shopping experience
Procurement solutions from Ariba, an SAP company
HR solutions from SuccessFactors, an SAP company, to support a rapidly growing network of stores
Travel and expense management solutions from Concur, now part of SAP
Future plans
Increase personalization with the SAP Customer Activity Repository application
Further connect stores and salons for even greater convenience and consistency
300%
Increase in revenue since the first deployment of the SAP ERP application
Simple
Presentation of information to help customers choose what products are best for them
Consistent
Customer experience, whether online, via mobile app, or in the store
Personalized
Interactions with associates to meet every customer’s needs made possible by automating backroom activities
Connected
Touch points to maintain the customer relationship through every step of the shopping process
“The term ‘connected beauty’ means a consistent view of information for our guests, whether via mobile app, our Web site, or in the store. It's difficult to know which brand or product to choose. Our SAP solutions make it simple for our customers and associates to navigate all that data.”
Diane Randolph; Senior Vice President and Chief Information Officer; ULTA Salon, Cosmetics & Fragrance Inc.
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