1. ROLE PROFILE - Draft ROLE TITLE: Duty Manager BU: BSW NZ Function:
Hospitality Management
Team:
Reception
Reports To:
Service Manager, Sales
Direct Reports:
Nil
Role Purpose: Ensure the efficient management and compliance of Freeman’s Bay office bar.
ACCOUNTABILITIES (Tasks & Decisions):
RASCI
CAPABILITY (Skills, Knowledge & Experience):
Create an atmosphere that is conducive with responsible drinking.
Maintenance – ensure that the bar area is well maintained and at a high level of cleanliness and presentation.
Leadership – monitor bar attendees drinking habits and address intoxication
Daily operations – ensure bar is fully stocked, food preparation for bar opening
Budget – purchasing responsibility for catering supplies
Diary management – maintain the bar bookings diary
Functions/Events – assist with the organisation/running of events held in the bar area
Host responsibility – Ensuring the Freeman’s Bay bar is always a responsible venue and complies with best practice hot responsibilities
Systemisation – ensuring all systems are followed and new systems are created where required
Improvement - Creating and maintaining a culture of constant improvement
Ad hoc duties as required
As a Team member at Lion
Everyone safe every day, by behaving safely at all times and reporting hazards, near misses and incidents
Live the Lion values and behaviours
Actively participate in the Lion Achievement Cycle by setting and achieving goals, developing yourself and others, and having quality conversations. R
Skills:
A demonstrated passion for delivering outstanding service
Strong communication skills
Good organisation
A current General Managers Certificate
Experience in the hospitality field
A desire for constant improvement
Knowledge:
High level of understanding of bar operations
Understanding of the Sale & Supply of Alcohol Act
A passion for food and beverage
Experience:
Experience in hospitality (pub, café or restaurant management)
Experience in managing a hospitality venue
Experience in ensuring legislative compliance
CONTEXT / SCOPE:
KEY STAKEHOLDERS:
Responsible for the Hospitality activity during the Freeman’s Bay bar employee open times
Visitors, including employees to the Freeman’s Bay Bar
Reception team
External Suppliers
The way that we achieve sustainable results is through focusing on our results and behaviours (BxR)