1. Protecting, Enabling & Empowering Communities
Independence CIC
TrustMark &
Exertus
Protecting, Enabling & Empowering Communities
Independence CIC
an independent TrustMark Scheme Operator
Here to give a helping hand
May 2016
July 2013

2. Agenda Introductions Who we are and what we do
TrustMark and the benefits it offers
Key benefits of joining TrustMark through INCIC
Exertus
Any Questions?

3. Independence CIC Community Interest Company (CIC) set up to:
Improve consumer protection
Promote tradespeople & small contractors (SMEs)
Domestic and Elderly & Disabled Sector focus
“Home Adaptations”
“Stairlifts”
Trading Standards - Primary Authority Partnership
Assured Advice
Contracts; T&Cs
BRDO
Actions
Standard Checks
On-site inspections & survey
Feedback
HIA, LA & Contractor benefits

4. What is TrustMark? Only Government endorsed scheme
Contractors independently checked & inspected
Financial & Insurance
Health & Safety
Customer Care
Contractors offer
mediation and complaints procedure
Alternative Dispute Resolution (ADR)
Insurance Backed Guarantees.

5. TrustMark through INCIC
Key benefits of joining
TrustMark through INCIC
Savings – FREE TrustMark listing
time, money & resources
lowest cost to contractors – cost neutral target
24/7 access to contractors details, financial & insurance status
Exertus with Q E S T R A and CDM15 app
Insurance backed warranties - undewritten by Lloyds of London
Partnerships - Trading Standards, Local Authorities, Charities
E- Learning; training; advice - for partners and contractors

6. Warranty structure - 60days 12 months 24 months 5 years
12 months
24 months
5 years
Deposit Protection
Insurance Backed Guarantee
including solvent refusal
Full Insurance Warranty
Full
Insurance Warranty
(Extension)
Contractor Warranty
Cost
0.75%
0.2%
0.2% pa
Subject to T&Cs

7. An environment for partners and contractors to work together
what it does
An environment for partners and contractors to work together
Supply chain accreditation, management and monitoring
CDM15 solution
Auditable selection and rotation of suppliers
Quotes, Estimates, Schedule of Rates, Tenders - QUEST
Workflow - control and management

8. Supply Chain Management

9. CDM 2015

10. automation
Web-enabled portal to view contractor status
Access to:
Q E S T R A – Quotes, Estimates, Selection, Tenders, Rotation & Audit

11. Any questions?