1. Novell Certificate Ladder
It all starts at “CNA” as Certified Novell Administrator.
Then it steps up into a “CNE” Certified Network Engineer.
Then to a Master “CNE”.
Then it jumps to a “CNI” Certified Network Instructor.
Then it ends at a Master “CNI”.

2. What is CNA?
Certified Novell Administrators (CNAs) provide on-site administration for software users in a variety of work environments, including professional offices and small businesses, workgroups or departments, and corporate information services (IS). In short, CNAs handle the day-to-day administration of an installed Novell product: NetWare 3, intraNetWare 4.11, NetWare 5, GroupWise 4 and GroupWise 5.
CNA certification is recognized worldwide as the standard of excellence for administering Novell products. Small businesses too corporate IS departments worldwide are using CNAs to provide personalized, on-site administrative support for NetWare and GroupWise users. As a CNA, you can provide this level of support in a variety of ways, from assisting users in a workgroup environment to handling entry-level IS help desk calls.

3. Why certify as a CNA?
Novell certifications are recognized worldwide as the standard of excellence for supporting Novell’s Internet, network and GroupWare products. Your CNA certification sets you apart as a skilled professional who competently administers Novell and non-Novell networks. As a CNA, you develop better on-the-job performance. And you are more effective at administering network environments than non-certified employees. Using the skills associated with your CNA certification, you can improve your company’s overall support quality. CNA certification also provides you with a career path -- giving you the knowledge and skills that provide the foundation for other Novell professional certifications. Whether you choose to pursue an Internet professional certification, Certified Novell Engineer (CNE) or Master CNE certification, you will already know how to administer a Novell network because of the skills associated with your CNA certification. Indeed, by passing the CNA exam for your chosen track you will have already completed the first step towards a CNE certification.

4. How do I certify as a CNA?
To complete CNA certification follows these simple steps:
1. Work with a Novell Authorized Education Center (NAEC) or Novell Education Academic Partner (NEAP) to plan your training path. Representatives at Novell-authorized training centers can help you plan your curriculum, choose a track that meets your career goals and help you prepare for the CNA certification test. To find the nearest authorized training center, click here.
2. Choose a certification track. To learn more about CNA certification tracks, use the Certification Explorer and download the CNA Progress Chart. (NOTE: The CNA progress chart requires the Adobe Acrobat Reader.) 3. Sign and submit the agreement form. Before you take your first test, read the Certification Agreement. After you take your first test, sign and submit a copy of the agreement electronically to Novell Education. (NOTE: Minors must sign and submit a hard copy of the Certification Agreement to Novell Education). 4. Pass the requisite test for your chosen CNA track.

5. What are the benefits of a CNA?
Increased industry recognition. CNAs are recognized as quality support professionals who have the skills to provide the support customers demand.
CNA Web sites access. CNAs also have access to protected benefits via a special section of the CNE Net web site. This password-protected web site provides several secured access benefits including:
CNA logos and logo usage information: CNAs can download electronic versions of the CNA logo from the CNA Web site. CNAs can also order duplicate copies of their certification online. Access to personal certification information: CNAs can look up and modify their personal address information online. They can also view their personal certification progress as well as access requirements needed for additional certification programs. Up-to-date Novell product information: CNAs can access current technical information on Novell products, access Novell’s public beta program, and download the latest patches, fixes and press releases on Novell products from the CNA Web site. Online access to key publications and programs: CNAs can access online publications and programs that enhance their knowledge and productivity.

6. What it takes to Become a “CNE”
If you work in the Information Systems / Information Technology (IS/IT) industry - - or if you'd like to -- pursuing Novell certification is the smartest thing you can do for your career. As a CNE you enhance your on-the-job performance. You are more effective at managing network environments than non-certified employees. And you'll improve your company's overall network efficiency.
Demand for computer networking skills is strong and growing daily all over the world, opening new career opportunities for you. CNE training gives you the skills to provide high-end, solutions-based technical support, such as:
Network planning, installation and configuration
Performing system upgrades
Improving network printing performance
Managing network databases
You need a working knowledge of fundamental IT concepts, including microcomputer platform environments and local operating system concepts (MS DOS and MS Windows) prior to entering the CNE program.

7. CNE Tracks As a CNE, you may specialize in one or more of these areas:
NetWare 5 - the world's newest, most advanced networking platform!
intraNetWare
NetWare 3 - the world's most common networking platform
GroupWise 4 and/or GroupWise 5
How Do You Do It?
1. Choose your CNE specialty
2. Download the CNE Progress Charthttp://webapps.novell.com/cgi-bin/custom/508/pdf_redirector?URL=cneprog.pdf (PDF)
3. Choose an authorized training center to work with
4. Take the classes, or get the study materials you need
5. Pass the tests required for your specialty
NOTE: By passing the required administration exam for any CNE track, you automatically earn your Certified Novell Administrator (CNA) certification.
Certainly, getting certified as a CNE will take commitment and time -- but it will be worth it! Read about the benefits of earning your CNE certification!

8. Benefits of CNE Certification
Once you have completed your CNE certification you receive several benefits, including:
Increased Industry Recognition. CNEs are recognized as quality support professionals who have the skills needed to provide the support customers demand.
2 Industry-recognized Certifications. By completing the required administration exam for CNE certification, you also achieve CNA certification.
CNE Net Access. CNEs get the latest product plans and technical information and can send feedback to Novell product groups via this Website. Located at CNE Net is accessible only to CNEs and Master CNEs via password protection. CNE Net offers these exclusive benefits for CNEs: $100 Off All Advanced Technical Training (ATT) Courses. 40% Discount on Advanced Technical Training Videos.

9. Notification of the Latest Technical Info from Novell
Notification of the Latest Technical Info from Novell. CNE Net provides you with updates on the latest Technical Information from Novell through notifications. Select from specific product groups to subscribe to nightly messages about the latest patches, fixes, TIDs, and solutions.
NetWare 5.0 to 5.1 Upgrade Self Study Kit for $100. If you have updated to a NetWare 5 CNE, you can take advantage of this INCREDIBLE $296 SAVINGS now! 2 FREE Online Technical Support Incidents. Available for first year after initial CNE certification. 50% Off All Subsequent Online Novell Support Incidents. CNE–Specific Links to Novell. As CNE Net as your One Net portal to Novell.com, you will find convenient, well-organized links to the information that CNEs request most often. Access to CNE Net Webcasts. Watch archived webcasts and learn of upcoming broadcasts of Novell Executives and their comments on product features, developing technology and where Novell is headed. Quarterly Webcast with Drew Major. NetWare’s creator and Novell’s Chief Scientist will share ideas, discuss Novell’s direction, and participate in technical question and answer sessions.

10. FREE Subscription to NetWare Connection Magazine (US Only)
FREE Subscription to NetWare Connection Magazine (US Only). Receive the monthly Magazine for Novell NetWorking Professionals with articles about Novell and partner technology, industry trends, etc. FREE subscriptions available to residents of Canada and the US. International subscriptions are US$24 annually.
Online Access to Combined Publication of Application Notes and
Developer Notes. Novell® AppNotes® is a monthly technical journal published by DeveloperNet® University Publications. Recently redesigned to include Novell Developer Notes, AppNotes contains articles on designing, implementing, administering, and integrating Novell systems and products. Appnotes is available online for no charge or on hard copy publication for US$99 annually. Priority in the Novell Technical Support queue. When you call Technical Support, simply mention you are a CNE and you will be placed in the queue at a higher priority than non-certified calls. 6-month subscription for Novell's Online Lab. You can sign on and work with real NetWare software to help prepare for tests, evaluate software, and practice your skills.

11. CNE Wallet-Size Identification Card, Certificate and Pin
CNE Wallet-Size Identification Card, Certificate and Pin. For those who completed the NetWare 5 CNE Continuing Certification Requirement before August 31, 2000, this ID card was automatically mailed before November 30, Increased Industry Recognition. As a CNE you are among a group of well-recognized IT professionals. The CNE certification was established over 11 years ago and continues to be the leading cross-platform IT industry certification.
For inquiries about original cards, certificates and pins, please contact: Novell Education or (option 4) 8:00am – 5:00pm Mountain Time Fax:

12. What it takes to become a Master “CNE”
Novell's Master CNEs are the industry's leading integration specialists. This certification is recognized as the highest level of technical certification you can achieve in the IT industry. As a Master CNE, you have advanced skills required to provide solutions to complex networking problems that may span across several different platforms and product solutions. Master CNEs are on the cutting edge of emerging technologies, and are able to act as integration consultants to maximize your networking investments. Your Master CNE training allows you to demonstrate your proficiency in several skill sets and applications. All Master CNEs possess in-depth knowledge of design and implementation, network infrastructure and network management. Depending on the electives you choose, you are skilled in various technologies, including the internet, eDirectory integration with NT and Windows 2000, GroupWise, BorderManager, etc. As a Master CNE you will provide your customers with support beyond the CNE level... Your Master CNE certification gives you the skills needed to answer questions and solve problems that allow you to keep your customers' complex networks running smoothly by using advanded networking skills.

13. How to get your Master CNE
To begin Master CNE certification, you must currently be certified as a NetWare 5 CNE. Pass the core requirement of TCP/IP for Networking Professionals, then choose your specialization by selecting three electives of core skills to complete your Master CNE.
Check out the skill sets you'll be able to perform with each area of expertise.
GroupWise Net Access and Connectivity
Explain internet connectivity and supported protocols
Install and configure GroupWise Internet Agent (GWIA)
Install the Enhancement pack
Optimize and configure additional GWIA properties
Install and configure GroupWise WebAccess and WebPublisher
Troubleshoot net access and connectivity
Configure and access GroupWise remotely
Configure GroupWise advanced client features
Configure GroupWise Gateway for Microsoft Exchange

14. Integrating eDirectory and Windows NT
Use the Windows NT registry and administrative utilities to manage the Windows NT environment and user accounts
Set up Windows NT Workstation workgroup networking by sharing local resources and granting permissions.
Set up Windows NT Server domain-based networking and administer a Windows NT network, including defining server roles, administering user accounts, and using groups
Manage Windows NT user security by establishing account policies, user rights policies, auditing policies, profiles, and system policies.
Establish trust relationships between domains to form a multiple-domain network.
Integrate NetWare and Windows NT using NDS for NT.
Provide user access in an integrated environment using Novell Client for Windows NT.
Manage Windows NT Workstation user accounts using Z.E.N.works Policy Packages

15. Network Management Using ManageWise 2.7
Describe the major features of ManageWise
Install and configure ManageWise components
Identify the ManageWise components and files responsible for the network discovery process
Inventory an internetwork's hardware and software using the Desktop Manager Query tool
Troubleshoot a user's login problem using the Conversations table and the Capture Packets tool
Monitor critical systems on an internetwork using a critical system alarm group, a connectivity test group, an SNMP profile, and alarm thresholds
Troubleshoot a user's printing probelm using Print Server Configuration windows, Queue Monitor, and Desktop Manager
Scan servers and workstations for computer virus infections
Troubleshoot network performance using trend graphs, alarm thresholds, conversation tables, and the Capture Packets tool
Describe how to plan for system upgrades using an inventory database, Desktop Manager's Query tool, the Monitored Segments table, the Top Stations table, and segment trend data.

16. Desktop Management with ZENworks for Desktops 3
Define application management and install ZENworks for Desktops
Deliver applications to users using Application Launcher/Explorer
Distribute applications to users
Distribute directory-enabled workstation images
Implement application management
Explain policy management
Implement Service Location, Container, and Server Packages
Implement user policies
Implement workstation policies
Implement remote management
Implement and use workstation inventory

17. Managing Netscape Enterprise Server for NetWare
Describe the features of Netscape SuiteSpot
Prepare for an Internet Web site
Install Netscape Enterprise Server for NetWare
Configure Netscape Enterprise Server on a NetWare platform
Implement a Web site using Netscape Enterprise Server
Configure access control lists and secure SSL connections
Publish document using Web Publisher
Monitor and troubleshoot your Web site

18. You may specialize in multiple Master CNE skills, depending on your interest, customer base, and business needs, by taking additional courses and tests." To help you do your job, click here to read about the many benefits extended to Master CNEs. As a Master CNE, you prove your advanced skills beyond CNE certification by passing additional performance-based tests that demonstrate your knowledge of core and specialized concepts. You can download a copy of the latest Master CNE progress chart (updated May 24, 2001, MS Word format, 168 KB) or call Novell Education's FaxBack System ( EDUC or ), choose option 3 and request document #1472. Although class attendance is not required for certification, Master CNE candidates who receive training from a Novell-authorized training center get hands-on experience learning networking and network applications. If you want to study at your own pace, you may purchase student kits, self-study workbooks or technology-based training materials from NAECs, or take an online class at

19. For help in planning your curriculum
For help in planning your curriculum... contact your local authorized training site or call your local Education office to find the site nearest you. To register for a Novell authorized exam, contact your local Prometric or VUE office. How to Keep Current on Novell Technology To ensure competency in Novell technologies, all Master CNEs must meet periodic Continuing Certification Requirements (CCRs). CCR information will be available in CNE Net and will also be announced via Certification Headline News. The information contained here is subject to change without notice. For more information about Novell Education training and certification programs, contact an NAEC near you or call your regional Education office.

20. Novell Education recommends that Master CNEs in progress download a current copy of the Progress Charthttp://webapps.novell.com/cgi-bin/custom/508/pdf_redirector?URL=mcneprog.pdfhttp://webapps.novell.com/cgi-bin/custom/508/pdf_redirector?URL=mcneprog.pdf monthly, while certified individuals should download a copy quarterly. If you do not complete the CCRs within the time limit specified, you may lose your certification. Any requirements you have completed that no longer appear on the current progress charts are void. To regain certification, you must complete all requirements on the current progress chart.
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