1. What’s New in the Centre Handbook?
Quality Assurance Review July 2013
What’s New in the Centre Handbook?

2. Quality Assurance Review July 2013
Partnerships
Need a Partnership Agreement for each partnership
Please send a copy for new partnerships

3. Complaints and Appeals
Quality Assurance Review July 2013
Complaints and Appeals
Centres have a duty to tell OCNYHR of each learner appeal or complaint that was addressed via the Centre’s procedures.
Brief details and outcome, within 10 days.
Centres wanting to appeal or complain to OCNYHR must do so within 25 days of the incident.

4. Quality Assurance Review July 2013
Malpractice
Centre Malpractice Policy to include staff malpractice or maladministration, as well as plagiarism.
Centres to tell OCNYHR if learners are taken through the formal procedure.

5. Quality Assurance Review July 2013
Registration
Information now relates to use of the OCNYHR Portal
Tell us if planning no registrations for a while
If none for more than a year, Centre may need to go through Centre Recognition.

6. Quality Assurance Review July 2013
Direct Claims Status
Awarded to applying Centres that have:
an Approved Internal Verifier (AIV) with appropriate curriculum experience
run the qual for at least a year
no issues identified via EV, for any assessor or IV
a Risk Banding of 1 (green) or 2 (yellow)
Centres can apply via a new form

7. Approved Internal Verifier status
Quality Assurance Review July 2013
Approved Internal Verifier status
Awarded to individuals with:
EITHER the Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice (IQA)
Need Professional Updating session if IQA gained outside teacher-assessed credit-based learning
OR one of D34, V1, IVA or IMA; also need to attend a Professional Updating course
good individual practice in the context of the Centre’s quality assurance
from the suite of Training, Assessment, Quality & Assurance Awards (TAQA)

8. Quality Assurance Review July 2013
Sampling
Samples for verification:
100% for (new/revised) assessment tasks
10% or 5 portfolios (whichever greater) for both internal and external verification
5% or 5 (whichever greater) for DCS check
Random sample, not too far in advance
Chosen by IV (internal) or EV (external)
More required if initial sample yields issues
Good practice to sample ALL a new assessor’s work

9. Quality Assurance Review July 2013
Withdrawal
Centres must:
have a contingency plan to protect learners in the event that they stop running a course
support learners to the end of every course onto which they enrol
assess and IV in plenty of time to enable EV before the end date
from the suite of Training, Assessment, Quality & Assurance Awards (TAQA)