1. Client Monitoring with System Center Operations Manager 20071

2. Helpful Experience Level 200
Experience supporting, administering and monitoring Windows-based servers
Experience with MOM 2005
Familiarity with Windows Server 2003 user and administrative interface
Level 200 2

3. Microsoft Management Summit 2007 March 26-30, 2007 | San Diego, CA
Agenda
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Customer Challenges
Flexible Approach
Client Monitoring Management packs
Windows Vista
Network Access protection (NAP)
Audit collection (ACS)
Summary
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Lack of Awareness of End-User Problems Unreported issues drive productivity and satisfaction down and costs up
Productivity/Cost Implications
Productivity losses
Potential data loss
No IT awareness
Root problem not fixed
>90%(1)
Reboot
Most common end-user behavior
Desktop Crash! +
Resolve
Known errors fielded before
All costs above and …
Help desk FTE cost
Additional productivity loss in time with helpdesk
Call Help desk
Few help desks equipped to resolve
<10%(1) +
Escalate
Desktop Admin likely see <5 % of crashes
All costs above and …
One-off escalations often low priority
Little ability to track problems from changes (i.e., patch, new app)
(1) CER TAP participant interviews; MS Help desk qualitative discussions

5. Customer Challenges *
We need a low-cost means to monitor knowledge worker productivity issues
Crash and hang problem impact knowledge worker productivity
Simple and low cost methods for monitoring large scale
Our first tier operators need to resolve more issues to improve turnaround
I want to correlate operational data to reduce helpdesk cost
It’s tough to analyze and understand our enterprise from servers to desktops
Inaccurate projections of my desktop upgrades lead to inefficient use of resources
Capture the client experience as part of Service delivery
I need visibility into resource utilization of desktop resources
Determental impact of software updates for desktops is costly
It’s difficult to manage our business critical client desktops & applications
Without understanding the health of our mission critical line of business applications, our organization is very reactive
SOX and other regulatory compliance challenges
Very hard to apply domain knowledge of internal built apps
I have to deliver higher availability and quality of service for business critical desktop 5

6. Flexible Approach Scales to meet diverse needs for entire Enterprise
Agentless Exception Monitoring
No agent deployment required
Integrates with Windows Error Reporting (Watson)
Visibility to and resolution knowledge for client crashes
Entire Enterprise space
Collective Client Monitoring
Reporting and alerting on collections of clients
Proactive monitoring of errors, utilization, performance and reliability
Remote diagnostic and troubleshooting tasks
Client desktop as part of end to end service
Business Critical Client Monitoring
Deeper monitoring and alerting on individual clients
Verified availability via heartbeat
Host for user perspective transactions
Optional: security auditing capabilities

7. Agentless Exception Monitoring
Enables collection, viewing and reporting of application and operating system crashes
Acquiring, viewing and editing knowledge response
Leverages Watson and Windows Error reporting clients
Allows Enterprises to manage flow of crash information
Aggregates Error data for reporting
Scales to the entire Enterprise

8. AEM – Collection Watson.microsoft.com HTTP(s)://momserver/Watson
\\momserver\errordata
HTTP(s)://momserver/Watson

9. AEM Knowledge Resolution
Control Error forwarding of Error reports
Basic
Detailed
Microsoft provides knowledge response for forwarded Error reports
Filtering of forwarded Error report data
Control privacy for diagnostic data gathering
Provide help desk response options for crashes
Specify a “self help” link to display to end users for a crash

10. AEM – Knowledge Resolution
Watson.microsoft.com
\\momserver\errordata
HTTP(s)://momserver/Watson

11. Report - Top N Applications
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Report - Top N Applications
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. AEM - Benefits
Simple configuration and deployment of functionality reaching entire Enterprise
Aggregated Reports on Error data collected gives visibility into Top crashes
Provide help desk response options for incoming crashes
Alert on aggregated crash/hang data
Secure, Reliable, Efficient reporting on Windows Vista
HTTP based secure error reporting
Improved report extraction

13. Configure Client Monitoring
demo
Configure Client Monitoring
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Flexible Approach Scales to meet diverse needs for entire Enterprise
Agentless Exception Monitoring
No agent deployment required
Integrates with Windows Error Reporting (Watson)
Visibility to and resolution knowledge for client crashes
Entire Enterprise space
Collective Client Monitoring
Reporting and alerting on groups of clients
Proactive monitoring of errors, utilization, and reliability
Remote diagnostic and troubleshooting tasks
Client as part of end to end service delivery
Business Critical Client Monitoring
Deeper monitoring and alerting on individual clients
Verified availability via heartbeat
Host for user perspective transactions
Optional: security auditing capabilities

15. Agent Design Goals Monitoring requirement scale to fit goals
Monitor a collection of clients for medium scale
Business critical desktop for smaller scale
Agent optimizations
Resilient in disconnected client environment
Resource utilization on client machines
Lower alerting of clients
Agent scalability depends on level of Client Monitoring
Use System Center Capacity planner for sizing

16. Client MP design Goals Collective Monitoring
Reporting and alerting on groups of clients
Monitor collectively for Availability, performance, reliability
Collective User perspective monitoring
Business Critical Client Monitoring
Deeper monitoring and alerting on individual clients
Individual User perspective monitoring
Audit collection
Zero configuration OOB for standard features

17. Client Monitoring MPs Windows Management Pack Windows 2000 Windows XP
Windows Vista
NAP
Audit Collection
Information Worker Management Pack
Office 2000
Office XP
Office 2003

18. Windows Management Pack Windows 2000, XP - Features
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Windows Management Pack Windows 2000, XP - Features
Availability and Reliability
Service availability
Resource availability – storage, CPU
Reliability of critical resources
Performance
Shell responsiveness
Startup/Shutdown
Hardware and configuration
Service and share configuration
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Windows Management Pack Windows 2000, XP - Features
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Windows Management Pack Windows 2000, XP - Features
Views
Client specific
Tasks
System Information
Network Diagnostics
System Restart/Shutdown
Process Diagnostics (NEW)
Reports
Global reports
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Windows Vista MP Diagnostics Monitoring
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Windows Vista MP Diagnostics Monitoring
Disk Monitoring
Disk failure
Self-healing disk
Gradual degradation
Disk utilization
Performance Monitoring
Trends on desktop performance
Root-cause analysis
Resource bottlenecks
Applications with problems
Memory monitoring
Memory hardware health
Low memory conditions
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Windows Vista MP Reports
Enable upgrade decisions based on hardware performance
Determine which machines to upgrade
Set hardware standards
Pick OEMs to use
Upgrade software

22. Windows Management Pack Getting Better with Windows Vista – Reports
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Windows Management Pack Getting Better with Windows Vista – Reports
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Microsoft Management Summit 2007 March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Microsoft Management Summit 2007 March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. NAP Client Service Monitoring
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Track NAP service operation
Provides NAP service status and trends
Reports
Health policy Compliant/Noncompliant Clients
Client remediation time and trends
Early warning of developing health policy compliance problems
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Health Policy NonCompliant Clients Report
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Health Policy NonCompliant Clients Report
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Audit Collection Requirement
Microsoft Management Summit 2007
March 26-30, 2007 | San Diego, CA
7/22/2018 6:41 AM
Audit Collection Requirement
Compliance requirement to centrally collect, monitor, report and archive security events
Maintain audit trail of internal security related activities
Requires highly scalable and secure collection infrastructure for huge volume of security events
Further details in separate session
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Information Worker MP Overview
Platform and Version Coverage
Windows 2000 Professional, XP, Windows Vista, Office XP, 2003, 2000
Designed for Collective and Business Critical Client Monitoring
Suite of Management Packs
Separate MP’s for each Windows or Office Application
Office XP, Office 2003, Office 2007, Internet Explorer 5.0, Internet Explorer 6.0, Internet Explorer 7.0, Windows Media Player

29. Information Worker MP Windows and Office Features
Availability Monitoring
Crash and Hang Management
Outlook Mail Availability
Internet Explorer Site Availability
Data source (Database) Availability
Performance Monitoring
Resource Utilization Management

30. Information Worker MP Windows and Office Features
Global Collective and Business Critical Monitoring
Are my IW applications crashing or hanging?
Are my IW applications consuming to many resources?
Application Specific Collective and Business Critical Monitoring
Are Office Outlook clients able to send receive mail?
Is Windows Internet Explorer able to access sites?
Is Windows Client Desktop able to access data sources (eg:DB)?

31. Client Monitoring benefits*
Ops Mgr facilitates low-cost monitoring of crashes
AEM delivers a simple, easily configurable mechanism to monitor crash and hang problems
AEM monitoring facilitates large scale Enterprise needs
Knowledge response from MS can be correlated with operational data to reduce helpdesk cost
OpsMgr provides visibility across the Enterprise from servers to desktops
WindowsOS and Vista Reports assist in projecting desktop upgrade needs
IW templates capture the client experience as part of Service delivery
Vista Desktop resource utilization reports
Planned software updates for desktops
Actively manage business critical client desktops & applications
Monitor business critical applications end to end
ACS reports can be used as part of compliance
Proactive monitoring helps deliver higher availability and quality of service for business critical desktop 31

32. Summary
Client Monitoring reduces TCO of Windows and IW applications across the entire Enterprise
Features designed to scale diverse needs of your Enterprise
Agentless exception monitoring provides visibility into client crashes at low cost
Audit collection for security events from clients
Improved experience on Windows Vista