1. A Question of Evidence The behavior-based interview

2. You will learn: What behavioral questions are Why they are useful
How to use them

3. 3 Types of Questions
Behavioral
Biographical
Hypothetical

4. Behavioral questions Ask how people actually behaved
Examine the effect of their behavior
Focus on specific incidents

5. Examples of Behavioral Questions
“Tell me about a time when you were under pressure?”
“Have you ever had to deal with a conflict? Tell me about it?”

6. Biographical questions
Ask about people’s experience
Ask about achievements

7. Examples of Biographical Questions
“I see you worked for Smith and Jones. What was your job there?”
“What did you achieve at Oldsocks and Darn?”

8. Hypothetical questions
Ask about imaginary events

9. Examples of Hypothetical Questions
“What would you do if this building caught fire?”
“How would you handle a difficult customer?”

10. Devise…… Three biographical questions Three behavioral questions
Three hypothetical questions

11. Analyze Randall’s Interview

12. Discuss… What are the advantages of each type of question?
What are the disadvantages of each type of question?
When would you use each type of question?

13. Advantages of Behavioral Questions
Effective
Best predictor of future behavior
Difficult to fake an answer
Objective
Evidence based
Transparent
Open with candidates about skills sought
Legal
All candidates asked for same behaviors

14. Advantages/Disadvantages of Biographical questions
Good for getting a general picture
Good for leading into a behavioral question
Insufficient to predict future performance

15. Advantages/Disadvantages of Hypothetical questions
Good for exploring thought processes
Useful for inexperienced candidates
Poor predictor of future performance

16. Devise… Opening question for behavioral indicators Leadership
Communication
Teamwork/Working Together

17. P.R.O.B.E.
Position
Role
Objective
Behavior
Effect

18. Role-Play

19. Behavior-based interviewing:
Effective
Objective
Transparent
Legal
Prepare:
Analyze job for competencies
List observable behaviors
Devise opening questions
Asking the questions:
P – problem or position
R – role
O – objective
B – behavior
E - effect

20. A Question of Evidence The behavior-based interview