1. Manage your email instead of it managing you
Outlook 2013
Manage your instead of it managing you

2. Doug asked you to commit to big changes – which resulted in big payoff
Doug asked you to commit to big changes – which resulted in big payoff. Changing big is hard. Today, I’m asking that you leave here and commit to one small change that you will make.

3. Easy fixes right now Filter Low Priority Senders
Block Junk Senders
Disconnect your ding
Disconnect your preview box
Filter Low Priority Senders – ATD
Block Junk Senders – dianelawson2010 from John Hooper
Disconnect the ding – you can always make a rule for popups for you VIPs

4. Quick Access Toolbar
Demo the various mvps of the quick access tool

5. Is your inbox cluttered?
Delete by sorting smart
Do it now
Defer It with a Specific Time
Delegate It to a Specific Time
Delete s by Sorting Smart
Reverse sort your inbox from oldest to newest to reveal a higher density of easy-to-delete, outdated messages. Then sort by “from” and make sure you haven’t missed any VIP messages with to-do items.
Do It now
Sweep through your inbox and take care of those items that will take you two minutes or less.
Defer it with a Specific Time
If your contains a task that cant be done right away – defer it to a specific time. Left click and drag the right into your Task list or calendar. (or you can even drag it into the People tab to keep the contact.)
Delegate it to a specific time
If your contains a task for someone else, make sure that you delegate the task with clear instructions and a concrete completion date. After clicking forward, make sure you rewrite any confusing elements of the message before hitting send using the ABC method detailed next.

6. T h e A B C M e t h o d
Raise your hand when you get to the part where you know what Andy wants you to do.

7. T h e A B C M e t h o d
I have this set up as a template. I will send following the class to the attendees.

8. T h e A B C M e t h o d Strengthen the Subject
Power up every message with one word categories like Action: Info: and Request:
in order to communicate in a nanosecond. Use descriptive titles in the subject line
that reference concrete events, documents, people, times, and places.
Sculpt the Body
A brief, warm greeting consists of a single greeting sentence at the top of
your message. Use a salutation like "Hi" in the United States or "Dear" in
Europe and Asia. Use your recipient’s first name and then a positive word
such as "Thanks for the great presentation last week".
The A‐B‐C Structure
Action Summary: Use one to two sentences that summarize your key point
or action. The key is to move the main point to the top of your message
because people don’t read — they scan it.
Include a response time whenever possible. Dig up the context by avoiding
vague phrases like “Sounds good”. Instead, be specific such as, “Confirmed:
I’ll attend the executive meeting on April 12”.
Background: Bullet points and numbers provide easy‐reading and clearly
define each point you are trying to make. Use bold paragraph headings
followed by a colon to let readers know the contents of each section up
front without reading every word.
Concise Close: Place next steps and niceties at the end. This is where you
can add some chit‐chat if needed. Ending with a clear auto‐signature builds
context for your recipients. It tells them who you are and what you do.

9. Click and drag
Contact
calendar item
task

10. What’s the best communication method? Wrong time/Right time
Voic
When tone is important
Long multipoint discussions
Documenting Conversations
IM/Text
IM1B
Live Meetings
Sensitive issues for groups
The most expensive
Voic – we don’t leave them and we don’t check them and we certainly don’t respond to them. Recent statistics from Forbes magazine show that 80 percent of callers sent to voic do not leave messages because they don' think they'll even be heard. Use sparingly and do it when vocal inflection is important to your overall message. Keep it simple.
– use when you want documentation of a request or direction. Don’t use for long, drawn out conversations that would be better served and take less time to get appropriate personnel in a room.
Phone –
Forbes study, Vocal Inflection,
– Not for emotional or long drawn out discussions, is for Documentation, fast distribution

11. Bonus Tips Sticky notes (Ctrl+Shift+N) Folders ordered
Show as conversation
Weather bar
Categorizing by color
Folders ordered – you can click and drag up to the top (doesn’t have to be alphabetical)
Show as conversation – from the view tab