1. Documentation – you know you love it
TJay Belt

2. Before

3. After

4. Overview ITIL (Information Technology Infrastructure Library)
Various processes and goals to reach this level of IT infrastructure
Plan, coordinate, negotiate, report and manage the quality of IT services at acceptable cost.
Lets get the boring stuff out of the way first

5. Overview Shorter list of ITIL goals Become ITIL-aligned
IT Service Catalog
Define, build and manage the IT Service Catalog
ITIL is a lot to take on, and needs many levels of management support to execute properly
Do what you can, to become aligned

6. Overview Start with what we know When to document Service Catalog
Various documents to add

7. Start with what we know

8. Start with what we know

9. What we know General Topics we can document General System Information
Repetitive Tasks
Maintenance Processes
On-Call Issues

10. What we know General Topics we can document Jobs maintenance import
export
processes

11. What we know – examples Database Inventory Backup Process and Policy
Recovery Process and Policy
Fragmentation Baseline
Change Control Policy
Database Inventory
Brad McGehee has some great lists to assist you with processing a Database Inventory
CheckLists.xsls
Backup Process and Policy
Dig into your own backup processes, and document them. Make sure to include recovery processes, if they exist
look at document Full_Database_Backup_TSG
look at document TLog_Backup_TSG
Recovery Process and Policy
Do you have one of these?
Fragmentation Baseline
Do you keep track of how fragmented your databases become
Do you know what fragmentation occurs in your database? Do you have a baseline?
Change Control Policy
How do changes occur in your systems?
Do you have a documented process that all agree too?
look at document ChangeControl_Process_Proposal
look at document DB Release Process
look at document DB_Release_Requirements_Guidlines
look at document Release_Process_TSG

12. What we know – examples Jobs User Access / User Change
Technical Service Guides
Trouble Shooting Guides
On-Call Issues
Jobs
look at document Log_File_Cycle_TSG
User Access / User Change
look at document ChangeControlForm template Angel Guzman
Technical Service Guides
look at document sp_GetObjectPermissionsByUser_TSG
look at document sp_GetSysLoginDBUserPermissions_TSG

13. When do we document ???
In most languages, code is processed in the order it is written, first to last. But in SQL, it jumps around to different sections and processes them out of order.

14. When do we document Task list prior to starting a project
Communications as project gets going
Things you have learned along the way
Notes
Meetings
Reviews s

15. When do we document Simply write everything down
Use notepad if you have too
But write it all down

16. When do we document Samples Database Sizes.xslx
DB Security Review.xslx

17. Let’s create
a document

18. Let’s create a document
Existing job. It gave me trouble recently
Lets look at its contents
Simple query
Export results to text file
Lets use the template “_Template_TSG.doc” to document this job

20. Remember, this was the goal

21. Thank You! eMail me TJayBelt@yahoo.com Follow my blog
Follow me on Twitter
Speaker Rate

22. Thank you and Feedback
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