1. Key Performance Indicators (KPI)
Tutorial 11
Key Performance Indicators (KPI)

2. Metrics & KPIs Dictionary Definition
Metric – A system or standard of measurements (Dictionary.com) eg:
length – the measures can be meters, feet, yard, km, cm
Exam marking productivity – measured in terms of exam papers per hour, or exam questions per hour,
Performance indicator - a quantitative or qualitative measurement, or any other criterion, by which the performance, efficiency, achievement, etc of a person or organization can be assessed, often by comparison with an agreed standard or target (Collin Dictionary)
Key Performance Indicator – A set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals (Investopedia.com)

3. KPI Examples Strategic Objective – Achieve High University Ranking
KPIs: Teaching Quality Score
Student Employability Score
Student Experience Score
Research Reputation Score
PIs: Number of HD by unit by program, school, faculty, university wide
Number of published AAA journal papers by school, faculty, university wide
Strategic Objective – Achieve High Profits
KPIs: Net Profits Before Tax,
Underlying Performance Indicators:
Total Sales - AUD, USD, GBP, YEN
Total Costs
Tax Liability

4. Project Benefits’ Metrics

5. Dashboards
Original use: A Dashboard is a customisable data visualisation tool for displaying important and real time business KPIs for an organisation.
Extended use – show KPIs of projects, or business units, products, etc
Project Dashboard – some groups already implemented that in their Trello project communication tool

6. Dashboard Uses

7. Burndown Chart – When does this fit into the concepts discussed earlier

8. Activity 4: Assignment Last Stand-up Reporting
All groups received their bonus – what do you want – 2 marks or I day extra for submission
Next week – presentation – present your product’s value add
Outline of definitions of your app’s value adds
Fit for purpose value add – app-functions that fulfill client’s business requirements
Fit for use – usability, scalability, reliability, changeability, etc
Other Stakeholders’ benefits
Last stand-up reporting

9. Activity 2 Volkswagen: Faults that trashed a reputation
Details -
Questions:
Discuss how you would use metrics and KPIs to assess the faults and the issues
Identify the types of metrics you would use and discuss why you have chosen these metrics
Identify the types of KPIs you would use to manage the faults/issues and discuss why you have chosen these KPIs

10. Activity 3 Design a dashboard for the whole tutor class.
Conduct a practice dashboard first:
Your tutor will put up each individual’s personal details on the whiteboard:
Second name Age Height cms type of Pet
Pet name Degree (most recent) birth place
Enter these details into an excel spreadsheet and then create a dashboard via a pivot table – follow the steps in the youtube video
The dashboard should include a variety of graphs showing all the details of your table
Now create a diagram showing the dashboard, and a detailed design for each component. Among the components include
displaying information
a drill-down (and diagram the information shown after drilling down)
a trigger
Example Dashboard generators
Dashboard Case Study