1. Tracking Performance Data
Brittony Martin
April 2017

2. The Situation Capture Center of Excellence: Processes in infancy
Stakeholders
GS Leadership
Proposal Team Members
Program Management
Capture Center Team
Buy-in
Presented to leadership
Leadership helped announce the project
Individual participants provided feedback through development
All Hands meeting roll-out
Training proposal teams
Monitor process effectiveness and adjust as we progress
Leadership drove continuous improvement efforts

3. Goal The Lean Project Goal: quality and efficiency improvements
Gather, analyse and use data
Meaningful
Useful
Quick/Easy
Goal: quality and efficiency improvements
Efficiencies across Business Development
Leadership
Proposal
Team
Engineering
Contracts/Pricing
Capture
Center
Program
Management
Sales
Positive impact
Government Systems
Commercial Systems
International & Service Solutions

4. The Activities Activities: On line research Brainstormed Reviewed
Metrics best practices
Sharepoint
Brainstormed
Reviewed
Developed
Tested
Revised
Developed Process
Developed Training
Developed Usage plan
Research:
Data to use
Data to avoid
Lean brainstorming session:
Develop questions
Organize
Agree on initial questions

5. Change Management Communication Emails and the surveys
Use
Focus
Test
Track
Plan
Train
Include
Scheduled meetings
Reviews
Tests
Communication
s and the surveys
Leadership 1 on 1
Roll out
Training
Training:
Individuals
Survey team
Proposal teams

6. The Results Tool: Team input opportunities Sharepoint database:
Staff performance
Lessons learned
Customer satisfaction
Process data
Team input opportunities
Participants quickly:
Select response
Elaborate if they wish

7. Benefits Benefits Areas for improvement More efficient processes
The right data keeps us from making random changes with unknown consequences
Case for change: performance gap and comments showed what

8. Graphics Lean Event Result Updated training New request process
Better communication
Metrics
Automate process:
Authors have instructions
Graphics have information

9. Lean Event Communication Clarity Graphics Authors Capture Lead
When, what and who
Authors
What & where
Capture Lead
Status & Staff needs
Volume
The entire team has visibility to graphics
In Process (2)
Complete (2)
Submitted (2)
Everyone can set notifications for status changes

10. How To Create in Sharepoint
Site Actions
Create
Survey

11. How To Create in Google
New
More
Google Forms
New Form