1. Acknowledge, Ask and Adapt
Developed by Christina Lopez Morgan. © 2017, WestEd, The Program for Infant/Toddler Care.
This document may be reproduced for educational purposes.

2. ACTIVITY:
Brainstorm with others around you and come up with a definition for “negotiation”.
What are the important components of negotiation?

3. To settle by discussion
Negotiate
To settle by discussion
and mutual agreement.

4. WHAT DOES NEGOTIATION INVOLVE?
Acknowledging a mutual need by listening to each other’s perspective.
Creating dialogue about each of these perspectives.
Finding common ground.
Resolving differences in a way that is mutually satisfying to both parties.
(Win-Win situation)

5. Video Clips of Louise discussing Negotiation and Balancing Needs of Parents and Caregivers #29 and #30

6. “Gordito” Video Clip #2 As you watch this video clip…
Notice that the caregiver is not being truly culturally sensitive - Why not?
What could the caregiver have done differently?
How would you support this caregiver in being more effective with the parent?

7. Video Clip of Louise explaining Acknowledge, Ask and Adapt #28

8. Communicating with Families to Resolve Issues
ACKNOWLEDGE, ASK, ADAPT
Communicating with Families to Resolve Issues
ACKNOWLEDGE: Reflect and Listen
Communicate awareness of the issue
Convey sincere interest and responsiveness
Involve family in seeking a joint solution
ASK: Learn about the Parent’s Point of View
Gather data, clarify
Pay attention to verbal and nonverbal responses
Restate what you think the parent is saying
ADAPT: Work with the Family Toward a Solution
Listen for areas of common agreement
Negotiate around important issues
Seek win-win solutions

9. Rosy’s Dilemma
Read the Rosy Scenario on page 76 of the Guide, including X and Y.
Use the Rating Scale.
Discussion of teacher’s response to Rosy’s mother’s concerns.

10. Practicing
Participants will break into triads with one person role playing the caregiver, another the parent, and the third the observer.
The observer’s role is to take notes and give feedback to both participants.
Each person will have an opportunity to play each of the roles.
Start with an assigned practice scenario and then participant can come up with their own scenarios.