1. for best practices

2. Business Challenges 1. How do we reduce customer complaints?
2. How do we deliver services faster, better, cheaper?
3. How do we increase product-life-cycles?
4. How do we retain talent?
5. How do we build a corporate learning culture?

3. Benchmarking focuses on how to improve any given business process
by exploiting BEST PRACTICES
rather than merely
measuring the best performance

4. Five Stage Benchmarking Methodology
TRADE
Five Stage Benchmarking Methodology

5. Why TRADE
A proven 5 stage approach. Endorsed by the Global Benchmarking Network
Easy to explain and communicate. The 5 stages have memorable name!
Flexible. Can be used for exploratory (1-12 week) or in-depth (13-36 week) projects
Projects are supported through a TRADE project management spreadsheet; a TRADE training manual; and a benchmarking certification scheme

6. TRADE Certification Scheme
TRADE Certification ensures a professional approach for benchmarking of best practices
The three TRADE Certification levels are a progression in benchmarking knowledge maturity

7. TRADE Bronze DAY 1 DAY 2 Purpose of Training Research
Introduction to Benchmarking
Benchmarking Maturity
Overview of TRADE
Terms of Reference
DAY 2
Research
Act
Deploy
Evaluate

8. TRADE Bronze Who should attend?
COOs, Directors, Vice President, General Managers, Senior Managers, Managers and Specialists of:
Corporate Development / Planning
Quality
Strategic Planning
Business Excellence
Organizational Planning

9. Dr Robin Mann
Founder and Head Centre for Organisational Excellence Research, Massey University Commercial Director and Founder BPIR.com Ltd. Chairman Global Benchmarking Network

10. inbox@bestprax.com | (+91-22) 66348701 | www.bestprax.com