1. CSIRO: Positive impact
Supplier Relationship Management-Procurement is Not All About Price
Peter Silveira | Procurement Category Manager
March 2013
Property, procurement and environmental sustainability

2. Who we are People 6500 Divisions 12 Locations 58 Flagships 11 Budget
Darwin
People
6500
Cairns
Atherton
Townsville 2 sites
Divisions 12
Alice Springs
Rockhampton
Locations 58
Bribie Island
Murchison
Toowoomba
Brisbane
6 sites
Gatton
Myall Vale
Geraldton 2 sites
Armidale 2 sites
Flagships 11
Narrabri
Mopra
Parkes
Newcastle
Perth
3 sites
Adelaide
2 sites
Irymple
Griffith
Sydney 5 sites
Budget
$1B+
Canberra 7 sites
Wodonga
Werribee 2 sites
Belmont
Geelong
Melbourne 5 sites
Top 1% of global research institutions in 14 of 22 research fields
Top 0.1% in 4 research fields
Hobart
Sandy Bay
62% of our people hold university degrees
2000 doctorates
500 masters
With our university partners, we develop 650 postgraduate research students
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

3. Our track record: top inventions
2. POLYMER BANKNOTES
3. RELENZA FLU TREATMENT
4. EXTENDED WEAR CONTACTS
1. FAST WLAN Wireless Local Area Network
5. AEROGARD
6. TOTAL WELLBEING DIET
7. RAFT POLYMERISATION
8. BARLEYMAX
9. SELF TWISTING YARN
10. SOFTLY WASHING LIQUID
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

4. Profile Trade Small Business- HVAC Large Organizations
Sandvik
GM Holden
Current-CSIRO Category Manager
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

5. Expertise we do not have Together we achieve the best results
SET Principles
Speed to the Market
Expertise we do not have
Together we achieve the best results
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

6. Supplier Relationship Management
It never Hertz that much !
New Contract executed
Contract in place, the contract tells the Supplier what to do and informs the Buyer as to what I can expect , put it in the drawer and move on?
Some time later
Contract doesn’t produce what you thought it would?
Suppliers loses a contract and wonder why?
Partnership?
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

7. Clear Expectations Customer and Supplier Expectations
Roles and Responsibilities
RASIC
Service Level Agreements
Performance Measurement
Performance Surveys
Performance Reporting
Renewal/Extension and Renegotiation
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

8. Customer and Supplier Expectation
The SERVQUAL Model (Adapted)
Zeitham, Parasuraman and Berry
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

9. Roles and Responsibilities
Reference: ANAO better guide to Contract Management
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

10. RASIC
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

11. Service Level Agreements
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

12. Service Level Agreements
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

13. Contract review process
Key elements
Scorecard Rating
Target met or exceeded. If the Contractor has exceeded the Target, a comment should be inserted in the cell
Improvement required. This rating should be discussed with the supplier as an opportunity to improve. The Contract Owner will monitor these items and endeavours to change this rating to “Green” as the performance improves. Once again, a comment should be inserted in the cell as a reminder of the gap to goal performance.
Target missed. Any metric rated with a Red X requires immediate attention and action. This rating should be discussed with the supplier as early as possible and plans made to correct the undesirable situation or occurrence/s. X
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

14. Performance Measurement
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

15. Performance Measurement
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

16. Performance Measurement
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

17. Performance Measurement
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

18. Performance Surveys
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

19. Renewal/Extension and Renegotiation
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

20. Value adds Training Supplier Presentations
Supplier attendance at conferences
Supplier displays on CSIRO sites
SA Gas Retailer value add
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

21. Performance Reporting
Executive summary
Internal Executives/ Delegates
External-Suppliers Executives
Highlights of the supplier performance
Continuous improvements initiatives
Environmental Initiatives
Spend analysis (Internal)
Cost savings (internal)
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

22. Supplier Relationship Experience
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

23. QUESTIONS ?
CSIRO: positive impact | Supplier Relationship Management | Peter Silveira

24. Thank you CSIRO Procurement Peter Silveira Category Managere w