1. Using TQM, Team Teaching, and Technology to Create a Student-Centered Online Learning Environment
Robert Lockwood,
Professor
Kimberly Kaiser,
Adjunct Professor
Criminology & Criminal Justice
Portland State University

2. Student Success is our Mission
“We don’t care about the students…” a comment from an administrative person at another university.
At Portland State University Criminology & Criminal Justice Online, we view students as central to our mission.

3. Our Mission
The Goal
Design online courses to promote ease of use and access to course content
Create an ongoing presence within course structure
Facilitate active learning
Direct students toward educationally worthwhile learning outcomes

4. The Solution Student Centered Strategy Team Teaching Model (TTM)
Enhanced Student Motivation (ESM)
Total Quality Management (TQM)

5. Student Centered Strategy
Total Quality Management
Continually review feedback from students and implement changes as appropriate
Provide transparency with course decisions and update students on course progress
Enhance Student motivation
Facilitate active learning rather than passive recipients of knowledge
Promote interaction with conversation-focused discussion format
Team Teaching Model
Small learning communities
Provide frequent and consistent feedback to students
Quick response to unexpected problems with students or the course

6. Student Responses
The interaction between staff and students was much better than previous courses. Loved the videos and the layout of this course was so easy, fun, and creative ways to take in all components of the course…”
“I really liked the fact they were interested in our opinions of ways to improve the course and our opinions on what they were doing so far. The instructors were always posting and trying to assist the students. This course truly feels student oriented…”
“The instructors were excellent, very involved and encouraging. I absolutely loved the weekly introduction videos provided by this course. The course work was clearly defined and easy to follow.”