1. CRC-FLOOD RESPONSE OPERATION 16th RDMC meeting
6-8 June 2012, Singapore 1

2. FLOOD BACKGROUND
As of 23 November, 18 provinces affected( By NCM ) :
confirmed dead
families = peoples
Confirmed by NCDM and local authority in various locations that it is worse than flood 2000 for the fact that:
Cause by both Mekong river, heavy rainfall
Longer duration of flood
In some locations, water level is higher than
flood 2000. 2

3. FLOOD OPERATION 1- What went well?.
- Early warning System and sharing was an efficiency work.
Emergency Operation was timely operated
Resources and Human Resources Mobilization were mobilized timely.
Red Cross Volunteers, Red Cross Youth were an excellent services providers.
Geography mapping were determined in advance. 3

4. FLOOD OPERATION Vulnerability mapping were known by local Authority.
Resources mapping and contingency plan in place o some Branches.
NCDM and it Sub- National level were well coordinate and be prepared in delivering essential services 4

5. FLOOD OPERATION 2- what challenges faced? Which might consider:
Reporting template centralized focal point and line of communication,
Decision making Line
Procedure of Information sharing to external Partner and stakeholders.
Procedure of Request to External for Assistance (Fund or Human Resources. 5

6. FLOOD OPERATION
How CRC deal with beneficiaries; media; other stakeholders and government:
A- Beneficiary:
Explanation clearly on the Objective of Emergency Operation
What Category of Beneficiary will be as Beneficiary target
Participatory beneficiary selection
Criteria of beneficiary selection need to be published before and during the registration, excepted for Emergency phase.
Complaints desks need to be established for the continuation relief operation.

7. FLOOD OPERATION
How CRC deal with beneficiaries; media; other stakeholders and government:
B- Media:
Normally, all media Agency are always promoting the Humanitarian relief. They are always approaching to CRC for having data information to disseminate and publish.
All information that stated in Beneficiary condition must be understandable by all media agency and it staffs.
All information collected and covered must be well and texted, disseminated and published.
Through media, Donors came to CRC for donation: cash, kinds or they may organize their own relief distribution based on the information published by media.

8. FLOOD OPERATION
c.       How CRC involve private sector (if any) during the operation.
Normally; CRC has it Fundraising Sub- committee.
Receiving donation desks was establish at NHQ and at Branches as well as at local level.
TV stations organized directed donation Receiving desks.
Direct thanks published from the receiving session.
All News papers recorded all Donors names, Companies with amount of cash or kinds and published.
Reporting must be launched through media to Donors, Companies and all partners/ stakeholders. 8

9. (Capacity building in a relief environment)
FLOOD OPERATION
There were 2 flood operation:
DREF
Relief Assistance for flood affected community in Cambodia.
Project cost: Euro 860, (USD 1,158,230)
Donor: ECHO
Timeframe: 6 month (December 2011 to May 2012).
Province: Prey Veng, Kg. Thom, Kg. Cham & Kandal
Beneficiaries: 9900 families
Expected Results:
Food Assistance
(Provide 150 kilograms of rice for each family)
2. Support to Special Operations
(Capacity building in a relief environment) 9

10. - Good practice LESSONS LEARNED
Strong support from Royal government of
Cambodia and good coordination with NCDM
To date, 5 branches have set up its branch response
team. The team has played important role in
supporting this operation. In Kg. Thom head of
branch committee and branch director strongly
appreciate the performance of this team. 10 10

11. - Good practice LESSONS LEARNED
More focused criteria developed for beneficiary selection;
Done in a transparent, participatory and step-wise approach;
assessment (secondary data review and mapping)
physical validation
registration
Mitigates against biases and complaints from the local population;
Registration done for each target family;
CRC logistics unit provided excellent support to the operations;
CRC given the lead role in the operation;
Focus on capacity building in a relief environment; 11 11

12. 12 12

13. 13 13

14. LESSONS LEARNED
- Good practice 14 14

15. - Good practice LESSONS LEARNED
Branch were part of the overall process from site selection to distribution;
Massive mobilization of Branch volunteers from RC youth to DRTs to leadership and governance;
Branch was responsible for the smooth coordination with the local government units and other stakeholders at provincial level.
Video footages of rice distributions were broadcasted in the national TV channel.
Mobilization of RC youth and volunteers promotes RC activities. 15 15

16. Federation, PNSs, and other potential partners
CRC’s REPORTING LINE and System ( EoC)
CRC HQ
Branch
After the 2011 flood Emergency Operation, CRC/DRC established the EoC (Emergency Operation Center) and train staffs to implement.
Sub-branch
Federation, PNSs, and other potential partners
Media
Disaster
site 16 16

17. - Constraints LESSONS LEARNED
All issues stated above were not 100% clear to
different levels and amongst operators.
Issue of different figures – CRC respects the
government figure, but CRC will verify when it
comes to CRC relief assistance while situation
develops consecutively.
Human resource availability especially at DMD. Due
to this factor also that sometime CRC was not able
to send its representative to some coordination
meetings. 17 17

18. - Constraints LESSONS LEARNED
In some places, Red Cross Youth were involved, but they did not have technical skill to do the job.
While some branches were able to conduct need
assessment before providing assistance, this is still a gap in some other branch . 18 18

19. FLOOD OPERATION
b.      How CRC maximized existing tools (NDRT; SoP; CPs) to support the operation and CRC’s M&E process
To date, 5 branches have set up its branch response team. The team has played important role in supporting this operation. In Kg. Thom head of
branch committee and branch director strongly
appreciate the performance of this team.
CRC-DRT/SBDRT member have to be multiplied at all of
Branches where usually affected by both (natural/ man
maid disasters).
ICRC committed to provide fund to do this from 2012. 19