1. Business Process & Application Solutions
Audit. Tax. Consulting. Financial Advisory

2. The BPAS value proposition
The Deloitte Business Process & Application Solutions team helps:
Growing clients with unique, changing and / or mission critical business process and application management requirements deliver maximum competitive advantage by:
Providing the highest quality outsourcing services;
Leveraging the broad geographical coverage of Deloitte that ensures a deep understanding of local regulatory requirements; and
Building on the roots of the firm by leveraging our deep knowledge of specific business processes - specifically in Finance, HR and IT.
Our solution allows us to partner with clients who wish to drive increased shareholder value from a decision to outsource specific processes and / or IT applications whilst equally wanting to retain maximum flexibility without the need to lock their business requirements in place for the foreseeable future.
We focus on quality, flexibility and the need for a unique and / or mission critical solution above all else.

3. Outsourcing drivers through the lifecycle
LOCAL
REGIONAL
GLOBAL
Commodity
Embryonic
Growth
Expansion
Mature
Low cost per transaction & High volume
Core Skills
Processing expertise
Core Skills
High cost per transaction & Low volume
Domain knowledge / industry expertise
Unique

4. BPAS services growing clients, regional operations of Multi-National Clients and companies that require flexibility.
LOCAL
REGIONAL
GLOBAL
Commodity
Global
Outsourcers
Typical pathway to growth
Low cost per transaction & High volume
Core Skills
Processing expertise
BPAS
Service Focus
Core Skills
High cost per transaction & Low volume
Domain knowledge / industry expertise
Typical pathway to growth
Business
Advisors
Unique

5. BPO (Finance & Accounting)
The BPAS scope of services is focused on areas in which Deloitte has strategic legitimacy
AMO
BPO (Finance & Accounting)
BPO (Human Resources)
Management Accounting & Reporting
Cost Accounting
Statutory Accounting
Tax compliance
Outsourcing of financial business processes:
General Ledger
Accounts Payable
Accounts Receivable
Billing
Fixed Assets
Procurement
Budgeting & Controllership
Project & Program Mgt
Interim Management
Financial Research/Analysis
Bookkeeping
Management and delivery of functional/technical support and application maintenance for:
SAP
Oracle
Siebel
Middleware
Custom software
Supporting IT Services:
ASP
Portal solutions
Document Mgt
Custom software development
Interim Management & Staffing
Executive Payroll Administration
Learning Outsourcing
Recruiting & Placements
Stock Option Administration
HR Statutory Compliance
Outsourcing of payroll processes:
Payroll Processing
Fringe Benefits
Withholding taxes
Social Security
Support HR functions
ITO:

6. Our Global Outsourcing Methodology 2
Our Global Outsourcing Methodology 2.0 supports the structuring of the deal, the transition and delivery
Mobilize
Validate
Structure
Transition
Operate
Project Scope, Issue and Integration Management
Project Mgt
Project Tracking and Reporting
Risk and Quality Management
Project Infrastructure Management
Transition Strategy and Planning
Solution
Application Implementation Opportunities
Application Scope Assessment
Application Vision
Application Construction
and Implementation
Shared Services Implementation Opportunities
Shared Services Scope Assessment
Shared Services Vision
Shared Services Construction and Implementation
IT Transformation Implementation Opportunities
IT Transformation Scope Assessment
IT Transformation Vision
IT Transformation Construction and Implementation
AMO/ITO Implementation Opportunities
Current Business/IT Strategy Assessment
Solution Review
Stabilization
Enhanced Services
Current Business/Application
State Assessment
Application Support Solutions and Operating Procedures
Data Transition
Applications Management
Technology Infrastructure Assessment
Help Desk Solutions and Operating Procedures
Equipment and Application Installation
Technology Infrastructure Hosting
Help Desk Operations—Level 1 and 2
Infrastructure Solutions & Operating Procedures
Integration Test
Client Education Delivery Support
Client Education Delivery Assessment
Client Education Delivery Solutions & Operating Procedures
Value
Discovery Business Case
Refined Business Case
Detailed Business Case
Operating Plan
Value Management
Ernst Hoffmann
Contract
Letter of Intent
Terms Sheet
Outsourcing Contract
Contract Validation
Contract Maintenance
People
Change Leadership
Human Resource Management
Change Readiness Assessment
Change Readiness Assessment
Frontline Change Leadership
Communications Plan and Execution
Stakeholders Enrolled
New Workplace and Job Skills Implementation
New Workplace and Job Skills
Organization Infrastructure Implementation
Organization Infrastructure Assessment
Redesigned Organization Structure
Transition Training Development and Delivery
Transition Training Assessment
Transition Training Design

7. Deloitte BPAS “follow­the­sun” services

8. Our integrated Onsite/Nearshore/Offshore Delivery Model facilitates requirements of all operations
Deloitte Onsite Team
Client
Site
Onsite-Coordinators and direct delivery teams.
Direct project service
Close proximity to client team
Conduct solution design, on-site testing, project-management, customer-specification tasks and knowledge transfer
Off-Site / Near-shore
Deloitte Support & Processing Centres (Pan Europe)
Same time-zone, culture, language.
Dedicated and accountable client service teams provide single point of contact.
Leverage of scale to reduce cost but not quality
24x7x365 support
Direct coordination of off-shore work tasks.
Planning, design, configuration, development and testing activities for SAP, Oracle, Siebel, Middleware and Custom software
Relocation support for key resources during critical phases of project.
Offsite/Near-
shore
Facility
Offshore
Deloitte Offshore Application Support Centres
India
South
Africa
Highly skilled global resource pool in multiple locations supported by a common delivery infrastructure.
Strict governance ensuring low cost and peace of mind
Team 1
Team 2

9. Deloitte BPAS qualifications
To date in excess of 300 clients worldwide have selected us as their trustworthy outsourcing provider, for example:
Functional Outsourcing:
Shared Services Centre
Global Outsourcing:
Local Unit for Start-up and Development
Functional Outsourcing
Functional Outsourcing
Service Centre for Enterprises and other Organizations
Global Transformational Outsourcing: Start-up, Development and Transaction 8

10. How Deloitte BPAS is rated: # 1 in customer satisfaction
We have been ranked first among all outsourcing providers in a recent InformationWeek Research Survey of 333 business-technology professionals.
Research method
Nearly 40 percent of the evaluators work in companies with more than $1 billion in annual revenue.
To be included in the study, a vendor had to have received a minimum of 25 evaluations

11. The Deloitte BPAS difference
Outsourcing is about relationships – long term, mutually beneficial relationships between us and our clients
We partner with our clients to effect dramatic change through large, complex multi-year transformational programs
We are completely independent in terms of our advice and the way that you execute on your strategy
We are willing to share in the risks and rewards of those efforts – and we can structure our deals so that our interests and those of our clients are strategically aligned
We leverage the full strength of our global consulting and outsourcing practice to provide our clients with the end-to-end solutions they increasingly demand.
We exceed expectations through our deep industry expertise across:
Consumer Business
Financial Services
Manufacturing
Energy & Resources
Aviation & Travel
Technology, Media & Telecoms
Life Sciences & Healthcare
Public Sector

12. Global Executive Director Mobile: +31 646 070 205
Global Contact
Eric la Maitre
Global Executive Director
Mobile: